Onboarding and Training: Facilitated onboarding programs for clients/partners, ensuring smooth integration with the platform. Developed and delivered tailored training sessions to empower partners in utilizing system functionalities effectively.Customer Engagement and Support: Served as the primary point of contact for inquiries, providing timely and efficient resolutions. Demonstrated strong problem-solving skills to troubleshoot challenges and ensure a seamless customer… Show more Onboarding and Training: Facilitated onboarding programs for clients/partners, ensuring smooth integration with the platform. Developed and delivered tailored training sessions to empower partners in utilizing system functionalities effectively.Customer Engagement and Support: Served as the primary point of contact for inquiries, providing timely and efficient resolutions. Demonstrated strong problem-solving skills to troubleshoot challenges and ensure a seamless customer experience.Value Optimization: Collaborated with clients/partners to identify opportunities for maximizing their results. Provided strategic guidance to enhance operational efficiency and drive sales through effective use of the system.Educational Resource Development: Created and implemented educational materials to inform clients/partners about online ordering technologies and their potential impact on sales. Consulting for clients/owners to help navigate the digital landscape successfully.Feedback and Continuous Improvement: Collected and analyzed client/partner feedback to identify trends and areas for enhancement in product offerings. Collaborated with cross-functional teams to relay insights that informed product development and service improvements.Reporting: Compiled comprehensive reports following data analysis, identifying issues and proposing actionable solutions to enhance customer satisfaction and operational performance.Project Development: Led the new partner payout project, creating guidelines and instructions that streamlined the processing of requests and improved overall efficiency.Product Improvement: Evaluated product performance to identify areas for improvement and proposed solutions that contributed to enhanced user experience and customer satisfaction. Show less

• Being first point of contact for the company's partners across EMEA regarding rebate compensation • In charge of reviewing the rebate claims from partner based on their sellouts • Investigating, analyzing and reviewing partner claims for accuracy, completeness and eligibility • Reviewing the process E2E from ordering until payment • Preparing and maintaining reports and records for processing • Identifying root causes for different issues on claiming and providing… Show more • Being first point of contact for the company's partners across EMEA regarding rebate compensation • In charge of reviewing the rebate claims from partner based on their sellouts • Investigating, analyzing and reviewing partner claims for accuracy, completeness and eligibility • Reviewing the process E2E from ordering until payment • Preparing and maintaining reports and records for processing • Identifying root causes for different issues on claiming and providing solutions • Maintaining the company-partner relationship at high level • Participating in recurrent business calls for monthly or quarterly business reviews • Assuring a timely and high quality performance of the operational back office team regarding processing of claims• Training new comers and creating the documentation for the training• Verifying the activity and performance of the back office team• Engaging with different internal teams (sales, account managers, pricing, sales support, finance, order management, profiling) and aligning them in order to solve any issues regarding an accurate partner compensation• Training partners in best practices to assure a flawless stream of reporting and data accuracy Show less

• Responsible for ensuring the successful renewal of Support Service Contracts across North-America, for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.• Correctly identifying customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.• Accountable for timely service renewals for small to medium-sized customers in assigned territory.•… Show more • Responsible for ensuring the successful renewal of Support Service Contracts across North-America, for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.• Correctly identifying customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.• Accountable for timely service renewals for small to medium-sized customers in assigned territory.• Educating customers on e-business practices and any associated contractual implications.• Accurately forecasting business targets and opportunities in territory.• Promptly handling and solve customer objections and complaints.• Preparing correct sales orders and quotes. Show less

• Acting as single point of contact for all EMEA Sales Operations requests• Processing requests in a timely manner as agreed with Sales Organization across EMEA• Submitting and processing requests that are coming from clients, partners, sales representatives, ensuring the agreed time frame.• Processing and coordinating standard and non-standard requests for a range of clients• Verifying the accuracy of data contained in the requests • Making sure that prices, discounts and… Show more • Acting as single point of contact for all EMEA Sales Operations requests• Processing requests in a timely manner as agreed with Sales Organization across EMEA• Submitting and processing requests that are coming from clients, partners, sales representatives, ensuring the agreed time frame.• Processing and coordinating standard and non-standard requests for a range of clients• Verifying the accuracy of data contained in the requests • Making sure that prices, discounts and other data are correct and obtaining all necessary authorizations for the processing of the requests• Being well informed of the promotions, discounts and other information which are necessary for handling the requests into the system• Ensuring the cross checking and consolidation of financial reports• Delivering reports and memos regarding the processed requests, orders and transactions• Creating, documenting and optimizing operational processes across EMEA Show less

• Preparing and processing legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.• Mailing, faxing, or arranging for delivery of legal correspondence to clients, witnesses, and court officials.• Receiving and placing telephone calls.• Scheduling and making appointments.• Making photocopies of correspondence, documents, and other printed matter.• Organizing and maintaining law libraries, documents, and case files.•… Show more • Preparing and processing legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.• Mailing, faxing, or arranging for delivery of legal correspondence to clients, witnesses, and court officials.• Receiving and placing telephone calls.• Scheduling and making appointments.• Making photocopies of correspondence, documents, and other printed matter.• Organizing and maintaining law libraries, documents, and case files.• Reviewing legal publications and perform database searches to identify laws and court decisions relevant to pending cases.• Greeting customers, protocol operations, public relations;• Solving different situations on request; Show less