Diana Sierra Email & Phone Number

Järfälla, Stockholm, Sweden

- Management of email for processing of project invoices- Handling of invoices in the company's ERP system (registration, review and accounting)- Creation of delivery notes corresponding to supplier orders in the company's ERP system- Ordering office supplies, IT equipment, fruit, coffee, etc.- Receive orders and organize what has come in- Inventory of office supplies, computer equipment, telephones, etc.- Preparation of project's consumption report - Booking of cars, trains, flights, hotels, etc.- Introduction to new employees

Stockholm

- Management of the company's invoice processing email - Processing of invoices in the company's management computer system (registration and accounting) - Creation of delivery notes corresponding to orders from suppliers in the company's management computer system - Treatment of CEO expenses and registration in the company's management computer system (meals in restaurants with customers, taxis, trains, fuel, sporadic flights and accommodation, etc.)- Management of contracts and reservations for the company's staff (cars, flights, hotels, etc.) - HR management and personnel administration - Purchase of office supplies and IT equipment- Assistance in the processing of claims to suppliers - Registration and control of apartments and cars rented by the company - Inventory of work clothes and accessories, telephones, computers, etc. - Company consumption report (water, electricity and fuel) - Document archive

Katrineholm, Provincia De Sodermanland, Suecia

• Offering excellent customer experience that contributes to the sales and profit in the store.• Direct customer service. • Ensure great garment care to sell the garments in their best condition at the right time. • Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities,• Replenish sizes and allocation to the shop floor through efficient delivery and refill routines. • Ensure all areas of the shop floor and back of house are always clean and tidy. • Unload delivery truck, receive, open and unpack merchandise.• Handle payments and returns at the cash desk.• Assist customers at the fitting room.

Igualada, Spain

Sant Just Desvern, Spain

- Telephone attention and management of the company's email.- Administrative support in ongoing projects within the company from start-up to completion.- Financial management: customers and suppliers (collections and payments) as well as taxation.- Document management, agreements, invoice management and supplier management.- Preparation of orders, budgets and delivery notes as well as presentations, reports, meeting minutes, etc.- Collaboration in commercial campaigns.

Barcelona, Spain

Functions:- Configuration and updating of the contractual data (packs, offers, economic conditions, bank details, etc.) of the former collaborators in the database.- Unification of the data and content of the collaborators of the two major brands that make up Smartbox Experience LTD.- Creation of the content and data of new collaborators.- Verify the correct configuration of the systems and the coherence of the data.- Organization of contracts.- Correct writing of the packs and offers from the Style Book already established by the Publishing Department.- Organization of contractual information, changes or modifications between various Product Development departments and teams.- Support to other departments such as Hiring, Editing and Collaborator Service.Achievements:- Daily creation of approximately 100 packs, both new and renewed.- Outstanding report by the Editing Department: zero mistakes made in the writing of packs and offers.

Barcelona, Spain

Functions:- Telephone consultation of potential clients.- Carrying out the visits: analysis of the candidate, explanation of services, costs, financing, closing of the sale.- Preparation of daily visit report, and update of the status of the prospects in the management software.Achievements:- Best commercial advisor the first 3 months: 8, 10 and 12 monthly enrollments respectively, achieving a 20% increase in sales.- Telephone arrangement of 24 interviews for the next day, 15 effective daily visits, achieving a 15% improvement in Customer Service rates. - Improvement of communication channels with customers, reducing complaint rates by 35%.

Sabadell, Spain

Functions:- Telemarketing, cold-door concertation of potential clients, attendance at fairs.- Analysis of customer needs, to be able to offer the appropriate products.- Closing of sale, customer monitoring and loyalty.Achievements:- Carrying out 6 daily visits, achieving a 15% increase in monthly sales.- Improvement in Customer Service rates by 20%.- Improvement of communication channels with customers, reducing complaint rates by 25%.

Barcelona, Spain

Relevant projects:- Final master's project: Analysis of the application of the Consumer Protection Law in the claims of the air sector of the autonomous community of Catalonia, years 2010 - 2011. Functions:- Review and classification of files of consumers and users of the European Consumption Section (residents of Catalonia, or foreign tourists during their stay in Catalonia), identifying whether they were competent by consumer matter and by territory, and the type of file : query, complaint, complaint or claim. - Request for documentation from the affected consumer, to verify the actual existence of the reported conflict.- Sending a mediation proposal to the company object of the claim, to notify the denounced facts and request a solution to the conflict.Achievements:- Processing of between 10 and 15 weekly files, speeding up the management of the area by 25%.- Establishment of a close and trustworthy relationship with both companies and claimants, thus preventing 100% of the cases that I attended from reaching judicial stays.- Use of knowledge of English to attend between 4 and 5 weekly complaints from foreign consumers, speeding up the processing of this type of files by 50%.

Barranquilla, Colombia

Functions:- Management of a team of 15 commercial managers, distributed in the 5 main cities of the Caribbean Region, from the headquarters in Barranquilla, Colombia.- Attention and filtering of calls.- Management of correspondence, files, office supplies, and merchandising material for the area. Request for orders through the company's computer system: AS-400.- Safe custody of the area's small box and securities (credit cards, debit cards, etc.)- Management of the agenda and trips of the area managers.- Administrative support and preparation of presentations, reports, meeting minutes, etc.- Advice and sales of the bank's financial products when there was no financial adviser in the office (approximately three times a week, when the advisory team visited customers outside the office).Achievements:- Restructuring of the filing system and reorganization of all existing information, in such a way that its search became faster and more efficient, with a 50% reduction in the execution time of the annual audit of the area.- Installation of a monthly inventory system for office supplies, reducing the purchasing budget by 70%.- Development of a motivational strategy for the sales team: “The best manager of the week”, based on the monitoring reports made to the sales managers in the area, achieving an improvement in results in 80% of the group.- Conduct of Service Perception Surveys in the area, both to internal customers (other bank employees related to the area) and to external customers (bank users), which led to the correction of negative aspects and reinforcement of positive ones, achieving a 20% improvement in the perception of the service.

Barranquilla, Colombia

Functions:- Collection of unpaid debts from the company.- Management of a team of 20 sales representatives, distributed in the 8 main cities of the country, from the headquarters in Barranquilla.- Introduction of accounting entries, and billing, in the management computer system (ERP Siigo).- Reconciliation of the company's bank accounts.- Analysis of the monthly sales of the commercial team.- Management of documents, agreements, as well as invoice management and supplier management.- Preparation of presentations, reports, meeting minutes, etc.Achievements:- Creation of a proactive strategy for the management of bad debts, in addition to well-defined recovery policies, and portfolio segmentation, managing to reduce the delinquent portfolio by 30%.- Detection of fraudulent actions by a commercial, recovering a portfolio of 50.000.000 Colombian pesos (11.200 euros = 113.500 swedish crowns).- Programming of Bank Reconciliations. Every Friday all the accounting and banking incidents were detected, so that at the beginning of the week they were resolved.- Implementation of analytical cost accounting by departments. With this, the company management was supported in improving strategic decisions.

Snabbspår För Ekonomer / Fast Track For Economists, Economy, Law, Accounting And Auditing

Academic education arranged by the Swedish Public Employment Service in collaboration with Folkuniversitetet and Mälardalen University..

Double Degree: Master In Accounting And Finance - Higher Technician In Accounting And Finance, Accounting And Finance

Additional study of 3 optional modules: Community Manager and Social Networks, Online Marketing and Internet Sales, and Legal Framework.

European Master In Consumer Affairs: Market, Business, Law And Policies, Administration, Marketing, Economics, Consumer Protection Laws And Data Protection.

Master carried out in collaboration with other European universities. The second semester was an exchange with the other universities.

Degree In Business Administration

Uninorte Scholarship for Academic Merits, Universidad del Norte, 1999 - 2006. Barranquilla, Colombia.