I volunteer with an organization that supports Ukrainian soldiers, internally displaced persons, and those affected by the ongoing war, including animals in need.My responsibilities include managing accounting, documentation, legal matters, and overseeing the animal welfare volunteer initiative.

Responsibilities:- Overall development and management of the customer service department, ensuring it’s running in an efficient and profitable manner;- Be in charge of an organization, management, and control functions for the customer service department;- Establish and keep up cooperation with other team members, platform support, development, and third parties;- Continuously improve customer service experience;- Design and implement service procedures, policies and standards, effective Customer Support Processes;- Prepare and maintain the Knowledge database for Customer support processes and procedures;- Work with game logs (client and server-side) and databases to diagnose issues, create detailed bug reports, and enhance the efficiency of player request handling.

job details and requirements under NDA

While working here, I've studied most of the Disney mobile and console games we support to answer all the guests’ questions. I've studied the games’ knowledge bases, the information from trainings on our products and product pages at Confluence. Main responsibilities:• Proactively seek solutions and provide additional information to facilitate immediate resolution.• Communicate using high standards of written language, free from spelling/grammar mistakes.Participating in the development of the GX (Guest Experience) team in terms of performance, knowledge and consistency, i.e.:• Actively participate in team meetings and GX discussions.• Respond well to training and direction from leadership• Proactively seek opportunities to improve skills and qualities relevant to the role.• Demonstrate strong autonomy in using the knowledge database and GX communication tools (Backlot, Confluence) to find information relevant to the role.

• Design QA/Test cases review• Defining bug tracking policy and tracking bugs and issues• Ensuring that test status results are properly documented & tracked and software defects are reported clearly• Performing mobile applications quality assurance • Tracking and managing bug tickets in JIRA• Keeping strong communication with the DEV/QA team as well as with customers

• Providing users with technical and in-game support• Analyzing game logs to investigate bug reports and other issues• Staying in touch with game developers; regularly sending them status updates about new in-game issues and the game in general.