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Diana Smirnova Email & Phone Number
Customer Service Representative
at
CleverFiles
LinkedIn matched
2 data sources
Profile completeness 86%
Current company
Role
Customer Service Representative
Location
Ukraine, Ukraine, Ukraine
Company size
Who is Diana Smirnova? Overview
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Quick answer
Diana Smirnova is listed as Customer Service Representative at CleverFiles, a company with 28 employees, based in Ukraine, Ukraine, Ukraine. AeroLeads shows a matched LinkedIn profile for Diana Smirnova.
Diana Smirnova previously worked as Volunteer Administrative Assistant at Public Organization “Dyka Poshta” and Head of Customer Support Department at Fishing Planet.
Company email context
Email format at CleverFiles
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CleverFiles
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Profile bio
About Diana Smirnova
Diana Smirnova is a Customer Service Representative at CleverFiles. She possess expertise in video games, help desk support, game development, microsoft office, community management and 15 more skills.
Listed skills include Video Games, Help Desk Support, Game Development, Microsoft Office, and 16 others.
Current workplace
Diana Smirnova's current company
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Cleverfiles
7 roles
Diana Smirnova work experience
A career timeline built from the work history available for this profile.
Volunteer Administrative Assistant
Current
Public Organization “Dyka Poshta”
I volunteer with an organization that supports Ukrainian soldiers, internally displaced persons, and those affected by the ongoing war, including animals in need.My responsibilities include managing accounting, documentation, legal matters, and overseeing the animal welfare volunteer initiative.
Mar 2022 - Present
Head Of Customer Support Department
Responsibilities:- Overall development and management of the customer service department, ensuring it’s running in an efficient and profitable manner;- Be in charge of an organization, management, and control functions for the customer service department;- Establish and keep up cooperation with other team members, platform support, development, and third.
Oct 2017 - Nov 2024
Senior Sales Account Manager / Head Of Digital Distribution Department
job details and requirements under NDA
Mar 2016 - May 2017
Language Support Representative
- While working here, I've studied most of the Disney mobile and console games we support to answer all the guests’ questions. I've studied the games’ knowledge bases, the information from trainings on our products and.
- Proactively seek solutions and provide additional information to facilitate immediate resolution.
- Communicate using high standards of written language, free from spelling/grammar mistakes.Participating in the development of the GX (Guest Experience) team in terms of performance, knowledge and consistency, i.e.:
- Actively participate in team meetings and GX discussions.
- Respond well to training and direction from leadership
- Proactively seek opportunities to improve skills and qualities relevant to the role.
Feb 2015 - Jan 2016
Junior Qa
- Design QA/Test cases review
- Defining bug tracking policy and tracking bugs and issues
- Ensuring that test status results are properly documented & tracked and software defects are reported clearly
- Performing mobile applications quality assurance
- Tracking and managing bug tickets in JIRA
- Keeping strong communication with the DEV/QA team as well as with customers
Jan 2014 - Dec 2014
Senior Product Support Specialist
- Providing users with technical and in-game support
- Analyzing game logs to investigate bug reports and other issues
- Staying in touch with game developers; regularly sending them status updates about new in-game issues and the game in general.
Nov 2012 - Nov 2013
Team & coworkers
Colleagues at CleverFiles
Other employees you can reach at cleverfiles.com. View company contacts for 28 employees →
KK
Konstantin Kostenko
Colleague at Cleverfiles
Ukraine, Ukraine
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DZ
Dmitriy Zadorozhniuk
Colleague at Cleverfiles
Odesa Metropolitan Area, Ukraine
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OK
Odysseas Kourafalos
Colleague at Cleverfiles
Greece, Greece
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AV
Alexei Vaschenko
Colleague at Cleverfiles
Ukraine, Ukraine
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KS
Kane Stevens
Colleague at Cleverfiles
Elizabeth, New Jersey, United States, United States
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AS
Alexander Shevchenko
Colleague at Cleverfiles
Alexandria, Virginia, United States, United States
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AM
Alina Mulova
Colleague at Cleverfiles
Palm Beach, Florida, United States, United States
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RL
Romana Levko
Colleague at Cleverfiles
Waterford, Michigan, United States, United States
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TS
Tara Sunders
Colleague at Cleverfiles
Ukraine, Ukraine
View →
Konstantin Kostenko
Colleague at Cleverfiles
Ukraine, Ukraine
View →
DZ
Dmitriy Zadorozhniuk
Colleague at Cleverfiles
Odesa Metropolitan Area, Ukraine
View →
OK
Odysseas Kourafalos
Colleague at Cleverfiles
Greece, Greece
View →
AV
Alexei Vaschenko
Colleague at Cleverfiles
Ukraine, Ukraine
View →
KS
Kane Stevens
Colleague at Cleverfiles
Elizabeth, New Jersey, United States, United States
View →
AS
Alexander Shevchenko
Colleague at Cleverfiles
Alexandria, Virginia, United States, United States
View →
AM
Alina Mulova
Colleague at Cleverfiles
Palm Beach, Florida, United States, United States
View →
RL
Romana Levko
Colleague at Cleverfiles
Waterford, Michigan, United States, United States
View →
TS
Tara Sunders
Colleague at Cleverfiles
Ukraine, Ukraine
View →
FAQ
Frequently asked questions about Diana Smirnova
Quick answers generated from the profile data available on this page.
What company does Diana Smirnova work for?
Diana Smirnova works for CleverFiles.
What is Diana Smirnova's role at CleverFiles?
Diana Smirnova is listed as Customer Service Representative at CleverFiles.
Where is Diana Smirnova based?
Diana Smirnova is based in Ukraine, Ukraine, Ukraine while working with CleverFiles.
What companies has Diana Smirnova worked for?
Diana Smirnova has worked for Cleverfiles, Public Organization “Dyka Poshta”, Fishing Planet, Suntechsoft, and Disney Interactive.
Who are Diana Smirnova's colleagues at CleverFiles?
Diana Smirnova's colleagues at CleverFiles include Konstantin Kostenko, Dmitriy Zadorozhniuk, Odysseas Kourafalos, Alexei Vaschenko, and Kane Stevens.
How can I contact Diana Smirnova?
You can use AeroLeads to view verified contact signals for Diana Smirnova at CleverFiles, including work email, phone, and LinkedIn data when available.
What skills is Diana Smirnova known for?
Diana Smirnova is listed with skills including Video Games, Help Desk Support, Game Development, Microsoft Office, Community Management, Отслеживания Ошибок, Техническая Поддержка, and Quality Assurance.
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