Diana Whiting Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

- Mitigate the risk of fines and litigation issues by evaluating the departmental audits for default teams and monitoring adherence to ensure 100% validity and accuracy of documents.- Identify underlying causes of adverse events to mitigate risks by collaborating with the Operations management team to recommend a solution for resolution.- Observe 100% due diligence in managing and maintaining 5+ spreadsheets and other documents to be sent to the Bank of America, auditing the records to identify and correct weaknesses/errors.- Lessen documentation errors 85%+ by employing attention to detail and practical communication skills to review legal documents and liaise with 3rd parties to ensure clarity of documents preventing severe legal and regulatory implications.- Ensured the consistency and transparency of loan documentation through pulling 75 inbound calls and 100 outbound calls monthly from the RingCentral database for Bank of America , naming the calls to corresponding loan numbers.

Houston, Texas Area

- Critically evaluates information gathered from multiple sources, report findings in a timely manner and escalate critical issues immediately for Bank of America.- Successfully engages in multiple initiatives simultaneously.- Strong analytical skills required, including a thorough understanding of how to interpret customer business needs as it relates to operational requirements. - Adheres to any changes made to flow process as implemented based on Client’s request. - Reviews and audits all loan level reporting from compliance and reporting with program guidelines. - Works as the liaison between the business units, technology teams and support teams. - Work with Client Operations Manager to review and analyze daily reporting.Customer Service:- Serves as a spokesperson for Stewart Lender Services- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, clients and subject matter experts. - Maintain strong relationships with clients through good customer service and prompt responses to requests.- Serve as a liaison between customers and internal operations and technical teams with escalation to management as required.

Houston, Texas Area

- Abated faulty applications and document discrepancies by pre-underwriting approximately 100,000+ files with team to determine borrower’s creditworthiness and submitted completed files to underwriting for review to meet investor criteria and court-determined timelines.- Dwindled losses by reviewing potential risks to reduce the delinquency level of the portfolio and prevent loans from becoming delinquent.- Improves productivity, accuracy, and timeliness by monitoring and managing the team’s productivity reports to enhance decision-making and efficiency.

Houston, Texas Area

- Processed and registered conference attendees, participants and exhibitors information into company database- Communicated and coordinated effectively with field based Site leadership and staff- Proactively communicated and addressed issues that arise during registration for exhibitors and attendees- Verified and handled conference attendees payments by cash or credit card and input information in company database- Other duties as assigned.

Houston, Texas Area

- Verified information, operated data entry devices and prepare documents- Processed account information, customer information, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedure- Kept records of tasks, files, proofread reports and checking completed work for errors or duplicate information before submitting the final product- Reconciled bank accounts and created reports- Worked with Quickbooks

- Provided clerical support for an office staff of ten employees- Trained and supervised new employees in clerical support- Responsible for the data entry of 10 to 20 new claims per day- Processed and mailed reel tapes of confidential documents- Handled processing of sensitive and confidential documents for numerous departments- Prepared the accounting of the petty cash for the departmental activities