Diane Adams Ware Email & Phone Number

Home Office

Principal strategist and visionary for Go to Market and Services development processes within global product/solutions department. Direct technology projects, including data system development, in line with aggressive timeline, quality and customer requirements. Oversee and optimize 60+ projects, sales, and global P&L responsibilities concurrently. Create, implement and manage development strategy, budget adherence and analysis, and operational management for innovative company with a keen… Show more Principal strategist and visionary for Go to Market and Services development processes within global product/solutions department. Direct technology projects, including data system development, in line with aggressive timeline, quality and customer requirements. Oversee and optimize 60+ projects, sales, and global P&L responsibilities concurrently. Create, implement and manage development strategy, budget adherence and analysis, and operational management for innovative company with a keen focus on setting standards of operations, risk management, and capitalizing on technological advantages and the global reach of a new, web-based economy. Design and generate reports abstracted from multiple data sources. • Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.• Project Management: Integral participant in cross-functional troubleshooting of complex systems, software, applications and programs; deliver recommendations for solutions and improvement.• New Product Management: Re-imagine various aspects of new service potential, driving forward through full life cycle from strategic planning through negotiations to fruition.• Marketing/Training Support: Plan and execute operations-wide support encompassing training, marketing, and development.• Global Services Lifecycle Process: Conceptualize, develop and integrate professional service plans, C-level collaboration and communication resulting in highly efficient, cross-functional teams achieving best practices, higher productivity and increased accuracy.• Global Scope: Expert point of contact for India Orchesys Offshore development team and data mart services. Show less

Dublin, Ca

Managed the development and implementation of Enterprise Storage Networks and Network attached storage infrastructures. • Managed a team of consultants and project managers. Responsible for the P&L of the Professional Services operation.• Responsible for the sale of the implementation services and the subsequent delivery of services. Recruit, develop staff, and engage in the business planning of the region and division. • Performed client-facing activities, such as scope… Show more Managed the development and implementation of Enterprise Storage Networks and Network attached storage infrastructures. • Managed a team of consultants and project managers. Responsible for the P&L of the Professional Services operation.• Responsible for the sale of the implementation services and the subsequent delivery of services. Recruit, develop staff, and engage in the business planning of the region and division. • Performed client-facing activities, such as scope negotiation, requirements management, presentation of analysis findings, presentation of proposed business solutions. Single point of contact between the Customer Project Team and the EMC Project Team.• Managed all aspects of delivering highly available SAN, NAS, data backup and disaster recovery service to EMC customers using EMC storage technology. Integrated back up software with EMC systems to support Veritas, Legato Networker and CommVault.• Project Management, including planning, integration and installation of storage services. Consistently achieved on-time and on-budget implementations. Managed up to 7+ concurrent installations for different customers, each at a different stage in the installation process.• Dealt with issues and problems as they were discovered, driving these to closure by following previously established, documented project communications and issues escalation plan.• Wrote and presented project updates to customers and senior management.• Negotiated and prepared Service Level Agreements, Statements of Work, and other contract documents. Monitored adherence to SLA commitments. Show less

Home Office

Responsible for managing Program/Project Manager (managers) teams including ancillary support staff within the healthcare division. Teams consisted of 6-8 Program/Project Managers in a matrix organization. • Developed healthcare software implementation project plan’s utilizing Computer Sciences Corporation methodology to ensure on time and within budget project completion while mitigating risks, manage scope and resolving potential issues. • Responsible for developing services… Show more Responsible for managing Program/Project Manager (managers) teams including ancillary support staff within the healthcare division. Teams consisted of 6-8 Program/Project Managers in a matrix organization. • Developed healthcare software implementation project plan’s utilizing Computer Sciences Corporation methodology to ensure on time and within budget project completion while mitigating risks, manage scope and resolving potential issues. • Responsible for developing services strategy and business plan, creating and staffing the Professional Services Consulting department. Created services proposal and contract, job descriptions, services sales tools, client documentation templates. Established and implemented departmental policies and procedures. Developed and managed implementation partner relationships. Show less

Master'S Of Science, Computer Information Systems

Bachlor Of Science, Marketing, 3.29

Bachlor Of Science, Marketing