Diane Brown Email & Phone Number

Amersham

This role includes vetting applications and visiting sites during to assess compliance with the Building Regulations. This is for many housing and domestic alterations. I also provide advice on the building regulation process and technical requirements; to improve client satisfaction and maintain effective relationships with colleagues, the public and members. I am a BSCF certified Band A Category 2A) Domestic Building Inspector. This involves continuous self-development and training to improve my knowledge of Building Control legislation and for the requirements of my CABE membership. (Chartered Association of Building Engineers) I have achieved distinctions in Level 5 Diploma in Building Control (LABC), which covered Fire Safety, Energy Efficiency, Inclusivity and Enforcement, and the CABE Certificate in Building Control, covering the Approved Documents.

Aylesbury

Shortly after joining the Building Control team, I passed the Technical Membership examination for the Chartered Association of Building Engineers. This enabled me to provide quality advice and guidance on Building Control to customers. I supported the Building Control team by coordinating the team’s finances as well as collating and presenting the team’s statistics. I validated, quote and price new applications. I contributed to a project implementing Salesforce as an operating platform, to replace Uniform; by advising on the Finance and Administrative processes. I was responsible for inducting new staff on systems and processes, overseeing team administration and acting as a first point of contact/mentor to Trainees.I accompanied the Building Inspectors on site to observe and learn. I assisted them by writing the site inspection notes. I observed and discussed the Plan Checking process with the Surveyors to aid my learning and development, and as a result completed the Level 4 Diploma in Building Control Surveying. The course covered the Approved documents relating to domestic extensions and alterations. I was an Assessor for new recruits as part of the successful Behaviours Matrix that AVDC has adopted. I have acted as a Connected Knowledge Champion passing back best practice to my team, trialling changes in the IT systems, and feeding back issues. I constantly looked for opportunities to work more efficiently, by streamlining processes, identifying commercial opportunities and sharing good practice.

Aylesbury

I supported the Planning Department by providing admin support and delivering straightforward advice and guidance to applicants and internal factions. My responsibilities include composing the planning notices in the local papers and coordinating the Compliments, Comments and Complaints system; as well as performing Finance duties: Generating Purchase Requisitions/Orders, Coordinating Refunds and Journal Transfers, issuing VAT receipts, paying Invoices and Contracts. My good understanding of local government and applying legislation meant I was able to share knowledge and produce “how to” guides of key processes.

Aylesbury And Milton Keynes

I was a Work Coach at a Milton Keynes Jobcentre managing a caseload of 200+ members of the public and exceed my targets. I worked on providing job-seekers more comprehensive and easily available advice. I used problem solving skills to address the challenges preventing them from working, and to make sure they had the skills needed to enter/re-enter work, often liaising with 3rd parties. I actively looked for opportunities to work more effectively. I analysed trends and problem solved to deliver solutions. I shared these working practices with my colleagues and acted as a mentor and a coachPrior to this I worked in the Processing and Contact centres. I made accurate decisions based on strict legislation, within tight deadlines and adjusted to changes in legislation. Due to changes within organisational structure, I was required to learn legislation for different benefits and various Social Fund loans and grants.When new IT system were introduced, I visited other branches to see them in use, so act as a “buddy” assisting others with operation when the system went live at our office.

Level 5 Diploma, Building Control Surveying, Distinction

Level 4 Diploma In Building Control

Education record