Diane Chen Email & Phone Number

Toronto, Canada Area

-Determine policy coverage by reviewing wordings in order to perform due diligence and ensure best practices when settling large complex losses -Maintain relationships with brokers, insureds, consultants/engineers and independent adjusters in order to ensure claims are processed in a timely manner- Review adjuster field notes,vendor costs, and contractor work scopes to ensure reported expenses are within regulatory guidelines-Negotiate settlement/payment amounts utilizing the necessary tools and resources.-Manage 3 major commercial accounts handling over 130 claims at any given time

Toronto, Canada Area

-Analyzed insurance contracts relating to property and casualty policies, underwrote insurance applications by conducting risk analysis and due diligence on client portfolio-Managed the Ontario Affinity market client portfolio which had a 10 percent growth, utilized quality control tools to make recommendations on high risk accounts-Improved team performance in compliance and regulatory audits by 5 percent within the last quarter, conducted biweekly presentations regarding analysis of new business audits in order to implement procedures to improve results-Subject matter expert in underwriting-Negotiate endorsements and coverages for property and casualty policies for new business and renewals