Diane Chen Email & Phone Number

Thornhill, Markham

Established the volunteer services organization strategy, target operating model and implementation roadmap to enable daily operations, purchasing and event planning including facilities, property management and design/support to the technology infrastructure. • Led Business Requirements and Strategic Planning for new Volunteer Services Organization. Successfully implemented the roadmap to build and support the daily operational business needs.• Performed Detailed Business Requirements with Costs/Benefits Analysis and Operational Forecast for the establishment of a new vegetarian restaurant, with a fiscal responsibility of $1.2 million to design and build the restaurant. Managed project from inception to successful completion.• Strong procurement and conflict management - vendor selection and negotiation of contracts and management of design, construction and equipment supplies to meet the needs of daily operations, e.g. POS system, PBX system, Tele-Broadcasting system. Managed all conflict issues to successful resolution. • Worked with the vendor of a new POS system to define business requirements, capture sales data and created operational reports for sales analysis and inventory control.• Effective presentation skills - prepared, engaged and delivered live presentations to local communities and municipality officials on the progress of a $40 million project in the local region. • Quality assured deliverables and cost controls resulting in costs savings of $117,000 for a $40 million construction project.• Excellent negotiation skills - successfully negotiated insurance claims with a leading insurance company of Canada, resulting in doubling the settlement payout.• Strong influencing and leadership skills – identify and work with various organizations to identify partnership opportunities to deliver maximum mutual benefits at minimum costs to all parties. Hosted various economic development forums with key stakeholders and sponsors.

Thornhill

• Participated in the product evaluation of a contacts management system• Successfully implemented a new contacts management system, including the creation of a new database system to capture client information• Analysed and streamlined the monthly reconciliation and billing processes

Toronto, Canada

Project led the design, development, testing and implementation for financial systems to enable Merrill Lynch to automate inter-broker transfers, global payments and enhance the process of investment transactions. • Trained and provided support to internal team • Supported the implementation of a new in-house database system • Provided training to the Business Analyst in the creation of Functional Requirements Documentation, and User Acceptance Test• Facilitated in creating standard documentation for use in the daily operations of the organization

Toronto, Canada

Project led the design, development, testing and implementation for voice and data communications services to enable Sprint Canada to be the first Competitive Local Exchange Carrier (CLEC) in Canada to provide local phone services, and service for casual calling without contract with a service provider. • Led the implementation of a billed to third parties / other carriers system • Led the implementation and testing of new and enhanced software systems for external clients and in-house systems • Conducted design reviews and code walkthroughs with junior team members to enforce enterprise standards and methodologies• Participated in critical JAD sessions to define architecture for network traffic handling and mapping of network data to internal database • Designed a new in-house database to facilitate the translation and mapping of front-end external network data to the new intermediate database, insulating and stabilizing the back-end in-house processes when accessing the new required data. • Worked and supported the Business Analysts to help develop Business Requirements Documentation including the use of reverse-engineering techniques

Enhanced existing and implemented new property management systems to enable Brookfield Management Services to manage its clients with accurate and timely reporting information. • Assisted in the conversion of the CTI System • Provided new and modified existing property management reports • Developed a file transfer system from AS400 server to PC client machines

Toronto, Canada

Managed the enhancement and implementation of sales and forecast systems to ensure the greatest accuracy in timely financial reporting to support the daily operations. • Successfully tracked and balanced financial transactions to provide accurate balance sheet reporting figures • Developed business requirements, performed gap analysis with improvements to the existing Sales and GL Balancing Procedures liaising with business stakeholders• Provided training and support to End-Users and junior team members• Recruited and supported a new Technical Writer to create training manuals for key business units• Reversed-engineered the new Sales & Forecast system from PDM to create LDM schema, in order to do data mapping and clarify business rules.• Extracted, transported and loaded live data into partitioned test data domain for parallel run tests. Developed test scripts and conducted user acceptance tests.

Managed and led the design, programming and implementation of a statistical measurement system to enable Ernst & Young Measurement System to provide timely and accurate reporting information to its client. • Streamlined the Daily, Weekly and Monthly Operational Procedures, and provided training for the Operators• Analysed, designed and programmed enhancements to the Canada Post Mail Measurement Systems • Analysed and provided the impact analysis for Y2K assessment

Toronto, Canada

Managed and led major development to the back-office applications for the discount trading and mutual funds Systems to enable TD Bank to provide accurate and timely management reporting to both in-house team and clients for accurate management of trading portfolios as per the security industry best practices and legal compliance. • Leveraged knowledge to work with various Product Analysts and Stakeholders to develop Functional Requirements Documents and help set Mutual Funds Industry Standards • Developed and enhanced the process of the daily trading and mutual funds transactions from ISM, Baycom and FundServe, including the reconciliation of Mutual Funds transactions • Designed and created a new Cash and Margin Reports for Credit Controls Department to ensure regulatory compliance • Designed and created a new Daily Asset Positions Reports (to replace ISM version) to provide accurate portfolio reporting at a lower cost• Converted the Central Guarantee Trust (CGI) system into the TD in house system during the merger• Managed quality assurance process for third party software/database• Provided technical advice on the design and programming techniques for the AS400 system• Provided technical support for performance tuning of the AS400 system

Mobile And Web Application Development

Mobile and Web Application Development for Windows Store Apps, Android and iOS Apps. Development Tools: • Visual Studio – Windows Store.

Salesforce Crm

Salesforce Administration ADM-201 Salesforce Development / Building Applications - DEV401

Oracle Pl/Sql Programming

Oracle PL/SQL Certification

Bachelor'S Degree, Mathematics And Statistics, Computer Science

Project Management Professional Certification

PMP Certification Course (in progress)