Diane D. Email and Phone Number

Provide premier service to the Official Rolex Jewelers in the US. Manage a group of customer service coordinators and watch repair estimators.

Will mentor the customer service group for MTA (Maxima Technologies America), as well as, working on cross functional teams within the PA facility, Mexico, Spain and China.

After several years carrying the full responsibility of Customer Service and Design Services at Scantron (previously Pearson), I agreed to take on the expanding capacity to focus entirely on Customer Service. As part of the Scantron merger, two facilities were being closed and the entire customer base was going to be moved to the Columbia, PA facility. This exciting venture required much time and planning in order to meet the vigorous goals established by the leadership team of Scantron. I had… Show more After several years carrying the full responsibility of Customer Service and Design Services at Scantron (previously Pearson), I agreed to take on the expanding capacity to focus entirely on Customer Service. As part of the Scantron merger, two facilities were being closed and the entire customer base was going to be moved to the Columbia, PA facility. This exciting venture required much time and planning in order to meet the vigorous goals established by the leadership team of Scantron. I had managed to lead the planning and execution of the transition. The transition was able to be made from both the MN and CA facility one month earlier than planned. The customer satisfaction ratings remained high throughout the transition of customers despite challenges that we faced with production delays and late shipments. Show less

Managed the design services department and pre press area. Total number of employees 16. During my time as manager, quality costs were reduced by $50k. Incidents were at an all time low when I left that department. In 2002, I implemented a pdf workflow made by Esko Graphics, which significantly improved the efficiency and qualtiy.In 2005, I began to assist in managing the Customer Service department as well as Design. In 2006, I took over managing the Customer Service area, in… Show more Managed the design services department and pre press area. Total number of employees 16. During my time as manager, quality costs were reduced by $50k. Incidents were at an all time low when I left that department. In 2002, I implemented a pdf workflow made by Esko Graphics, which significantly improved the efficiency and qualtiy.In 2005, I began to assist in managing the Customer Service department as well as Design. In 2006, I took over managing the Customer Service area, in addition to Design Services, and I successfully managed both areas through 2007. This added an additional 20 staff members to my overall staff.In 2007, I took a special assignment to manage an additional area in the company's Minnesota facility. This special project lasted for 90 days, and involved significant process improvement projects, quality goals and travel. Show less

Customer Service AdvisorManaged approximately 120 accounts in the process of creating a custom yearbook. Prestigious accounts included, US Merchant Marine Academy, US Naval Academy, Princeton, Sidwell Friends (while Chelsea Clinton attended)My role included a variety of interactions with sales, teachers, principals, students, etc.During off peak times, I participated in workshop programs to instruct yearbook committees in the tools they would need to create successful yearbooks. I… Show more Customer Service AdvisorManaged approximately 120 accounts in the process of creating a custom yearbook. Prestigious accounts included, US Merchant Marine Academy, US Naval Academy, Princeton, Sidwell Friends (while Chelsea Clinton attended)My role included a variety of interactions with sales, teachers, principals, students, etc.During off peak times, I participated in workshop programs to instruct yearbook committees in the tools they would need to create successful yearbooks. I provided overviews in Photoshop, Pagemaker, Font management, Fundraising and successful layouts. Show less