Diane Devlin Email & Phone Number

Greater Tampa Bay Area

10/2024- Present- Human Capital analyst- Analyze HR data to provide actionable insights and recommendations to senior management.Develop and maintain HR dashboards and reports to track key performance indicators (KPIs).Conduct employee surveys and analyze results to identify areas for improvement.Collaborate with HR and business leaders to support strategic initiatives and decision-making processes.Manage HR systems and ensure data accuracy and integrity.Serve as the Air Force civilian liaison for personnel and hiring actions.11/2022 – 10/2023 - HR HUB Rep- Provided direct consultation, guidance, technical advice, and transactional assistance to Senior Command Element and J2 leadership on a wide variety of human resource functions.Identified and anticipated HR-related problems and opportunities; implemented customer-oriented solutions.Served as the human resource liaison; guided leadership in HR policy and procedure and everyday HR functional housekeeping.Processed employee time off/leave requests, timekeeping, benefits enrollment, position descriptions, recruitment, hiring, onboarding, new hire orientations, training, performance management,and verified security clearances prior to onboarding.3/2018 – 11/ 2022- PAR Specialist- Executed and validated 5000+ Personnel Action Requests (PARs) and over 1500 HROC tickets annually.Represented the agency in bi-weekly Touchstone training, guiding new DIA employees in completing requisite paperwork in accordance with OPM regulations and DIA policy.Managed DIA’s student intern program, all TSP hardship withdrawal requests, and served as the sole POC for Military Interdepartmental Purchase Request (MIPR) awards.Independently initiated and performed a wide range of support activities necessary for management to achieve operational goals and objectives.Developed creative approaches, long-term objectives, and resourceful courses of action in servicing management needs.

Williamsburg, Va

I worked two different positions at Target depending on my shift. If I was working under the visual merchandizing aspect, I created an inviting and visually appealing environment for the customer's shopping experience. I had to have knowledge of colors, patterns and floor-sets. My job was to work out the floor layout and display points, as well as how and what items are to be displayed. I set and maintain the clothing sections of the store, and change the displays and mannequins in compliance with the direction of corporate. If working under the Apparel and Accessories aspect, I provide excellent customer service while on the selling floor, fitting room and front end. Perform responsibilities of cleaning the store to make appear in an appealing and presentable manner. Stock and replenish merchandise when necessary. Recommend, select and help locate merchandise based on customers’ needs and desires.

All Over

I am the wife of an active duty Coast Guard Officer and a stay at home mother of 3 children.

I was a Human Services Worker III for 700 families in Prince William County. My duties included reviewing the government assistance applications for thefamily, making sure all eligibility requirements were met and all verification was provided, and verifying the family was receiving the correct benefits for their verified income. I was required to make and keep appointments for the required bi-annual interviews for each family, apply program policy, requestverification, receive and verify the information given on applications and during interviews, as well as educate and assist the clients in requested benefits aswell any other benefits they could potentially be eligible to receive. The position required self-disciple and meticulous organization skills to meet the requireddeadlines for the state. The day to day tasks included data entry, data retrieval on multiple computer systems, filing, faxing, completing phone interviewsand fielding other phone and face to face case inquiries.During my short time at PWCSS, I sat on various boards to assist in bringing the county's policies and business practices to a more technologically currentenvironment. I created a work rotation to keep the work timely and even through our 15 member group, created excel spread sheets to organize work, and educated the other team members as to how to use the spreadsheets.

Sarasota, Florida Area

Successfully managed an 18 person team. Implemented a functional training regimen to acclimate employees to the required workload and pace after the 8 week technical training. I trained them in the practical usage of the policies learned in training, correct documentation techniques, and I assisted in meeting deadlines for the required workloads. I oversaw their daily progress and constructed detailed plans for everyday function. Provided counseling for practical usage of the policies, correct documentation techniques, and weekly development plans for each employee. This process increased productivity and enabled new employees to exceed full performance objectives expeditiously and increased overall case production. I My every day duties included reviewing the government assistance applications for families, making sure all eligibility requirements were met and all verification was provided, and verifying the family was receiving the correct benefits for their verified income. I was responsible for scheduling for my staff to ensure proper case load coverage, travel arrangements when necessary, and time-sheet approvals. I was required to compile the staff productivity data and conduct monthly employee evaluations with each staff member and create a succession plan with them to meet their career goals. I created graphs and charts to show progress and highlight deficiencies in production. Daily, I created excel reports and issue them to my staff to utilize and help them with workload management. I was responsible for my own files and administrative work and created my own filing system to maintain organization. I also drafted and edited memos to explain policy and provide other information for the Administration and well as send daily emails to various persons within the agency and for the agency in an official capacity. In addition to my duties with my staff, I also worked quite a bit with the clients.

Sarasota, Florida Area

I mastered the policy for food stamp, cash assistance and Medicaid. The main component to my position was to determine eligibility for households requesting Food Stamps, Medicaid and TANF (Cash assistance) in Sarasota, Marathon and Port Charlotte Counties in Florida. I had to master the practical usage of the policies learned in training, correct documentation techniques, and assist in meeting deadlines for the required workloads. I was assigned and completed over 250 applications for both new and continued benefits cases a month. These cases required an either a face to face interview or telephone interview and reviewing and authenticating provided verification documentation and ensuring the families met the strict guide lines for each requested benefit. I was responsible for scheduling for my own interviews and ensure proper case load coverage, travel arrangements when necessary, and submitting a bi weekly time-sheet for approvals. I created graphs and charts to show progress and highlight deficiencies in production. Daily, I created excel reports to utilize and help them with workload management. I was responsible for my own files and administrative work and created my own filing system to maintain organization. I also drafted and edited memos to explain policy and provide other information for the Administration and well as send daily emails to various persons within the agency. Case work requires working with various systems comparing and contrasting data and reconciling discrepancies with information IRS alerts, Social Security access, department of revenue information, pay stubs and contact with employers, and other confidential resources. I piloted the telecommuting project for the Sarasota office and began working from home full time after the first 3 months due to my continued diligence and productivity

Marathon, Fl

I mastered the policy for food stamp, cash assistance and Medicaid. The main component to my position was to determine eligibility for households requesting Food Stamps, Medicaid and TANF (Cash assistance) in Monroe County Fl. I was one of 2 Economic Self-sufficiency specialists in the Marathon office. I had to master the practical usage of the policies learned in training, correct documentation techniques, and assist in meeting deadlines for the required workloads. I was assigned and completed over 100 applications for both new and continued benefits cases a month. These cases required an either a face to face interview or telephone interview and reviewing and authenticating provided verification documentation and ensuring the families met the strict guide lines for each requested benefit. I was responsible for scheduling for my own interviews and ensure proper case load coverage, travel arrangements when necessary, and submitting a bi weekly time-sheet for approvals. I created graphs and charts to show progress and highlight deficiencies in production. Daily, I created excel reports to utilize and help them with workload management. I was responsible for my own files and administrative work and created my own filing system to maintain organization. I also drafted and edited memos to explain policy and provide other information for the Administration and well as send daily emails to various persons within the agency. Case work requires working with various systems comparing and contrasting data and reconciling discrepancies with information IRS alerts, Social Security access, department of revenue information, pay stubs and contact with employers, and other confidential resources.