Diane Frederick Email and Phone Number

Managed customer satisfaction and support issues.Responded to social media reviews within a 24-hour timeline.Sent weekly campaigns through customer engagement platforms.Created analysis reports for multiple departments and sent out on a monthly basis.Delegated customer service requests to the correct department for resolution.

Responsible for coordinating all loans with closers and title companies.Ensure all closing conditions are satisfied that are applicable and work with the underwriters and branch managers to obtain needed documents to clear.Collaborate with team members daily to ensure all deadlines have been met.Provide all team members with proper training and guidance needed to fulfill job requirements.Monitor daily aging reportsEnsure timely delivery of closed loan files to investors and insuring agenciesProvide all team members with proper training and guidance needed to fulfill job requirements.

Monitor daily aging reportsEnsure timely delivery of closed loan files to investors andinsuring agenciesProvide all team members with proper training and guidanceneeded to fulfill job requirements.

Meet delivery deadlinesTrack shipments and deliveriesObtain client and customer signatures when neededCommunicate with dispatchers and other team members to make deliveries