Professionally answer all incoming calls in our busy, high volume customer care call center. Accurately add patient information, insurance information for billing and answer any and all questions regarding their Ambulance bills.Strong knowledge of billing commercial insurance as well as Medicare and Medical Assistance claims.Excellent customer service skills, team leadership and training experience.Currently my position is a full remote position.

Handle all incoming calls from customers around the country troubleshoot Internet Banking for customers of HSAanswer any and all questions regarding customer accountshandle wire transfersorder checksorder debit cardsfull knowledge of all IRS tax laws and limits of Health Savings AccountsMicrosoft WordExceltransfer of funds to and from customers Brokerage accounts

Responsible for the retention of all VIP guests to casino by offering various complimentary items.Party and event planning for groups of 20-300 guestsHosting events and parties for groups of 20-300 guestsfollow up paperwork and all related reports for parties and events to calculate return on investmentPersonal attention to 300+ guests assigned to each host, this is done, in person, phone, e-mailMaking all arrangements for guests per their requests for dinner reservations, hotel reservations, tickets for shows in the theatre, sporting events and major concert events. Evaluating guest play to ensure eligibility for all complimentary services.Develop potential VIP guests

Greet all guests of the casino in a friendly and professional manner. Sign guests up for casino club card at our desk and on casino floor. Issue gift certificates. Maintain knowledge of all casino events and promotions. As supervisor I was responsible for preparing monthly work schedules for all 52 department team members. Trained all new team members. Oversee general operation of shift to ensure casino compliance. Assisted manager in interview and hiring process. Prepare win loss statements for guests of the casino, Assist with various promotions in casino. Preparation and presentation of all team member quarterly and yearly reviews