Certified Medical Information Office Assistant with experience in customer service, call centers, financial services, retail, medical, and pharmaceutical industries. Communicates effectively with multiple departments and established strong relationships to gain support and effectively achieve results. Recognized for providing timely, courteous, and knowledgeable responses to information requests.

Processed enrollment of Medicare Part D members including first-time enrollment and member modifications •Managed work activities from MedForce application •Interface with other applications for research and, updated /outcomes of enrollment activity •Log work activity in Access database.•Update Excel spreadsheets to track workflow of various special assigned project.

Handle inbound phone calls from members, providers and pharmacies regarding pharmacy issues •Responds to questions in regards to products from members, providers, pharmacies and employer groups•outbound phone call to members •Processing data entry (keying in enrollment applications)•Assisting the Pharmacy Helpdesk and other departments with tasks Diane Smith dianedsmith24@yahoo.com

Performed post-closing underwriting analysis of mortgage files •Established standard response for documents directed at third party vendors•Examined all avenues for obtaining/retrieving documents through the existing Retrieval Document Workflow systems and third party vendors

Processed enrollment of Medicare Part D members including first-time enrollment and member modifications •Managed work activities from MedForce application •Interface with other applications for research and, updated /outcomes of enrollment activity •Log work activity in Access database.•Update Excel spreadsheets to track workflow of various special assigned project.

Resolved customer inquiries about billing and credit•Answered and solved customer complaints and credit disputes•Responsible for daily activity log of 300-500 calls•Negotiated payment arrangements for customers in default

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and document preparation)•Prepared lien releases research customers and title services request on mortgage lien problems•Prepared checks to various counties for the removal of bank lien•Maintained database and ensured the delivery of premium service to bank customers and title agencies•Communicated effectively with multiple departments and established strong relationships to gain support and effectively achieve results•Provided timely, courteous and knowledgeable response to information requests•Screened and transferred calls•Prepared official bank checks and correspondence