• First point of contact for new and existing clients via face-to-face contact, email, telephone and post• Organizing the diary of the Financial Advisor and arranging client meetings. Managing the holiday rota.• Assisting clients with the completion of all forms – including Client Information Documents, Suitability Assessments, Fee Agreements, Applications etc• Anti-money laundering processes for new and existing clients• Vast quantities of data entry and analysis – including Microsoft Word and Excel • Providing clients with clear information and keeping them appropriately informed before, during and after the point of sale• Preparation of invoices and general letters/emails to clients.• Responsible for implementing the company’s compliance procedures for each new investment• Obtaining online quotations and collating, processing and submitting via post and the internet, the documentation required for a variety of investment policies, including ISAs and Collective Investment Accounts.• Liaising with Providers via telephone, fax, email and post to ensure the smooth running of each application• Uploading the collated documentation for each investment application onto an internet package named Intelligent Office via efax and scanning procedures – liaising with Bankhall with file checking in accordance with the FCA• Creating Client Valuations using excel spreadsheets – showing cost, value, withdrawals and growth of each fund in each investment• Banking and collating cash and cheques, dealing with Petty Cash• Ordering stationery, supplies etc• Compiling all documentation required for the annual Compliance Audit Monitoring visit.• Providing face-to-face training for new joiners with a confident and articulate approach• Proof Reading and correction of all Suitability Reports

The position involved moving the company from manual accounting to Sage Line 50 (computerised accounting) It involved many processes including setting up Company Profiles, Customer and Supplier Accounts, Nominal and Product RecordsResponsibilities included:• Dealing with Customers and Suppliers: face-to-face, email and telephone• Arranging meetings both in the office and on-site• Credit Control• Production of Sales Delivery Notes, Invoices and Credit Notes• All aspects of the Purchase and Sales Ledger• Credit Checks/References• Petty Cash and the Expense Claims• Preparation of Monthly Statements for Customers• Bank Reconciliation• VAT Returns• Using Report Designer extensively – including designing customized stationery for the company• Receiving and logging deliveries onto an in-house database.