Diane Walsh Email and Phone Number

*Lead the staff in development of a new bank and its retail division.*Champion and manage employee development*Maintain overall responsibility for all aspects of the financial institutions retail network, including the implementation of strategies and establishment of goals to expand market share, increase profits and customer service objectives.*Collaborate with fellow officers to develop and market new products and services.*Analyze all levels of branch activity and provide relevant information to the financial institution's Executive Management Group and the Board of Directors. Board presentations are composed and delivered monthly.*Voting member of the ALCO committee

Business Banking Recruited, hired and developed a sales team of 3 supervisors and 30 relationship managers, targeting companies within the New York and New Jersey market with annual sales up to $20 million.Created and implemented a structured sales process for business banking that was later adopted throughout the bank as the optimum framework.Worked closely with branches and commercial banking to develop strong partnerships to develop and enhance banking relationships. Results for 2009: met and exceeded expectations, generating $230million in new customer deposits and $185million in new business loans.

Responsible for Business Banking Ny and and NJ

Transform bank's initiatives into realization. Develop and implement strategic marketing campaigns and action plans. Ignite teams and build confidence, driving sales productivity and absolute profit performance. Monitor and confirm teams are on track to achieve targeted goals. Identify gaps; develop strategy to close gaps. Connect with each team leader.Coach, mentor, and motivate teams, with a focus on product knowledge, competition, firm's profile, refine communication / presentation skills. Maximize teams' abilities, talents, and leadership capabilities. Relentlessly promote critical components of the client service and marketing equation.Accompany team members on client appointments. Initiate constructive feedback. Conduct annual performance reviews and conferences to assess and evaluate goals achieved; recommend strategies for augmentation of scope / continued professional growth.Manage the bank's administrative * operations function.

Managed a retail branch network housing $2.4 billion in deposits. Maintained full income statement responsibility for more than 15 branches.Coached and developed personnel by maximizing team member abilities, talents and leadership capabilities. Ranked first in the New York market for employee development in 2006. Results included 5 employees elected for management trainee program and two branch managers promoted to Area Director. Led the opening of a top performing De Novo Branch on Long Island which, generated $90 million in deposits prior to branch opening in 2006.Managed the conversion of 22 Financial Centers of EAB to Citibank in 2002. During this time, the area was ranked first in customer service throughout the United States. Selected by head of bank to travel the West Coast and participate in the U.S. integration of systems and conversions of newly purchased banks.

* Managed the conversion of EAB to CitiBank. * Selected by head of banking to travel the US to speak to large groups of employees, who were participants in the bank conversion process. Successfully motivated and energized staff; raised morale.* Recruited by head of banking to lead the Long Island and Queens customer committee, directing teams in providing unparalleled customer service.Managed a retail bank network, housing $1.6 billion in deposits.Maintained full P&L responsibility for each branch.Coached and developed personnel, with a focus on product knowledge and refining communication / presentation skills. Maximized teams' abilities, talents, and leadership capabilities. Relentlessly promoted critical components of client service / marketing objectives.Advanced employee developmental goals. Recognized and awarded employees.; Recognized as head of the top producing team in closing the highest amount of business loans within EAB.Directed and controlled the sales management and branch operations function, with full P&L responsibility for 23 branches in Manhattan, Queens and Brooklyn.In collaboration with the Division Manager, focused on sales and marketing.Implemented and managed the sales process.

Managed the top producing team in NYC closing the highest amount of business loans within EAB, totaling $28 million in new loans.Directed and controlled the sales management and branch operations functions, with full P&L responsibility for 23 branches in Manhattan, Queens and Brooklyn.Designed, implemented and managed the sales process for the bank's branch system.

Managed the sales process for 23 financial centers, within Manhattan, Queens and Brooklyn. Reported to the Division Manager.Prior experience consisted of a 20-year tenure with NatWest Bank that began as a teller and evolved into increased responsibilities and promotions to level of Vice President * Community Relations. LICENSES Series 6 and 63, Life and Health Insurance

Began career at an entry level position becoming a Vice President with increased levels of responsibilities.LICENSES Life and Health Insurance Series 6 (expired)