• Successfully market/recruit, place, train, supervise, evaluate and recognize 300 volunteers • Coordinate the conversion and implementation of Volgistics Volunteer Tracking Software • Build relationships in the community to engage individual and group volunteers • Publish monthly newsletter promoting volunteer service opportunities• Plan and organize volunteer meetings, in-service training and recognition events• Design and implement resident-centered programming • Manage volunteer-run gift and snack shop producing $50,000 annually • Cultivate relationships with prospective donors along with additional fundraising ventures• Spearheaded the design, implementation and management of employee rewards and recognition program that includes organizational intranet component• Supervise five employees, and departmental budget • Manage, coordinate and schedule 15,000 hours of volunteer placement for adults, teenagers, and community organizations.

• Designed and administered Ohio’s first Ronald McDonald Family Room at University Hospital’s Rainbow Babies & Children’s Hospital • Produced policies and procedure manual utilized for Family Rooms established in three other Cleveland hospitals • Recruited, trained and supervised 70 volunteers within three months of opening • Acted as liaison between the hospital and the Ronald McDonald House • Developed and maintained operational budget, volunteer programs, and programming for patient families