Diane Burden (Liu) Email & Phone Number

Red Beach, Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Community Facilities is the Kaitiaki (guardian) of Auckland Council’s $11 billion portfolio of assets. These assets range from community buildings such as libraries, pools and recreation centres, to open spaces like our regional parks, sports parks and campgrounds. In collaboration with many other teams in the Council, our people plan, build, maintain and renew these assets to benefit Aucklanders now and for generations to come.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

New Zealand

My role provides and coordinates specialised financial and business performance advice to the Resource Consents department. The role leads business improvement initiatives to enhance business performance across the department. It also analyse and audit departmental processes and procedures with a view to improving efficiency, levels of service and strive for best practice. The role maintains a focus on the departments productivity performance in liaison with managers across the department.

New Zealand

Auckland, New Zealand

The role is to represent the Customer Services Department on cross functional project teams to ensure robust customer advocacy resulting in customer centric solutions. It includes researching, recommending and implementing innovative process improvements, service migrations and campaigns, and ensure that the integration of services into call centre, online and face to face service delivery channels are aligned. The role is to also identify and recommend approaches to deliver and improve services and end to end processes, and proactively work with relevant units across Council to achieve these outcomes through effective project management, change management and stakeholder engagement.

Auckland, New Zealand

Investigate, recommend and implement process improvements and system enhancements including configuration, system integration and reporting. Regularly review, audit and evaluate service delivery processes to ensure that these reflect best practise and are customer-friendly and seamless in terms of dependant processes, and initiate/ recommend enhancements as necessary. Undertake project investigations; analysis of data, processes, systems, efficiencies; report writing and documentation of processes. System troubleshooting & technical support for over 100 system users.

North Shore, New Zealand

Bachelor Of Arts (B.A.), Double Major In Linguistics & Japanese

Education record