Diane Dao Email & Phone Number

California, United States

Long Beach, California, US

• Define/Plan/Execute product vision and strategy for a SaaS data platform and complementary mobile apps (iOS & Android) by distilling client/business stakeholder needs into requirements & specifications for Agile/Scrum.
• Delivered a modern UX for mobile product
• Implementer of Jira Software & Confluence for Product Development Group
• Competitive Analysis / Market research for product roadmap consideration (features / enhancements)
• Author of ideas/requirements intake & development planning workflows
• Manage relationships/expectations with stakeholders and clients via roadmap/planning collaboration

Costa Mesa, CA, US

• Define/Plan/Execute product vision and strategy for a consumer-permissioned data platform by distilling client/business stakeholder needs into requirements & specifications for Agile/Scrum teams
• Manage relationships/expectations with stakeholders and partners via roadmap/planning collaboration
• Mentor/Provide guidance to junior Product Management team members

Irvine, CA, US

• Define/Plan/Execute product vision and strategy for Vendor Bid Management system
• Distill B2B client & business stakeholder needs, like Touchless Quoting, into requirements and specifications for Technologyteams

Berwyn, Pennsylvania, US

• Define/Plan/Execute product vision and strategy for Credit Solutions
• Obtain "Voice of Customer" (VOC) by distilling B2B2C client needs, like Digital Mortgage Experience, into business requirements via Design Thinking
• Competitive Analysis / Market research for product roadmap consideration (features / enhancements)
• Mentor junior team members
• Liaison between technical teams (onshore/offshore) and clients

Costa Mesa, CA, US

• Launched a true end-to-end customer experience, starting with Customer Creation to Subscription Management and ending with Billing Management, by managing/prioritizing the Product Backlog (defining user stories) and.
• Define/Manage/Monitor product & business key performance indicators (KPIs)
• Product Manager of roadmap of proprietary platform (AWS & micro services architecture) related to Customer Management, business enablement tool for product offerings management and billing system
• Liaison between 3rd-party vendors and business clients based in UK
• Recipient of "Innovate to Grow" Team One Experian Recognition Award (Apr 2018)

Costa Mesa, CA, US

• Lead in Salesforce Implementation and Integration with proprietary platform that led to retiring an in-house Customer Service tool - wrote & groomed user stories as well as created workflow diagrams whenever necessary
• Lead in designing an in-house billing management system – created sequence diagrams, business process flows, entity-relationship diagrams, business requirements & system specifications document
• Liaison between 3rd-party vendors and business clients, as well as providing support to onshore/offshore Development and QA teams

Costa Mesa, CA, US

• Championed re-implementation of Adobe Analytics (Omniture/SiteCatalyst), including mobile app tracking for three successful app launches (iOS & Android) over the course of a year
• Implemented analytics solutions and promoted data governance for the enterprise to ensure sufficient, high-quality data is available to highlight key performance indicators
• Primary contact for tag management system (TMS) vendor selection process, including managing the vendor relationship and creating a Governance Plan (workflows & a RACI matrix), that ultimately outlined how TMS should.
• Systems Administrator of SiteCatalyst, supporting 300+ users across various departments in terms of system access, reporting needs and training
• Systems Administrator of both Google Analytics (GA) & GA Premium, enabling the Digital Analytics team to perform Attribution Modeling
• Managed relationships with stakeholders at all levels (Product Management, Digital Marketing Operations, Web Optimization, 3rd party vendors, Web Development, Network Operations & executive management) to achieve.

Costa Mesa, CA, US

• Principal analyst for fraud detection/prevention project, resulting in 90% fraud reduction on launch day
• Represented Business Operations Department in fraud detection vendor selection process, including onsite vendor and client visits and managed the vendor relationship
• Managed relationships with stakeholders at all levels (Product Management, Business Operations, 3rd party vendors, Project Management, Development, QA & executive management) to achieve a smooth project launch with no.
• Provided input on organizational processes, project team structure and document templates that allowed department heads to standardize and streamline project deliverables

Santa Ana, CA, US

• Lead analyst for the Uniform Collateral Data Portal (UCDP) project with GSEs (Fannie Mae & Freddie Mac), author of functional specifications documents and business process flows, resulting in successive deliverables.
• Principal analyst of year-long project to revamp flagship product, including documenting business requirements, business process flows and use cases
• Expanded Systems Analysis group to 4 team members (initially 1) and managed their day-to-day responsibilities to support the growing number of clients
• Managed relationships with stakeholders at all levels (clients, end-users, 3rd party vendors, Project Management, Development (onshore & offshore), QA (onshore & offshore), Client Operations, Product Management &.

• Elicited business requirements and created specifications for website redesign
• Created RFIs and RFPs for website redesign, in addition to being the liaison between business stakeholders and 3rd party vendors while managing website updates

El Segundo, CA, US

• Created functional/design specifications (Use Cases), including business process flows (Visio) for B2C website in Wiki format to lead Web Development (e-commerce) efforts in offering Multi-Room Viewing Service to.
• Liaison between business stakeholders and IT Web Development in various projects initiatives, such as Quarterly National Offers, standardizing Billing Address format, & adding a new telecommunications partner to.

US

• Elicited business requirements and created business process flows (Visio) and design specifications for a web-based Help Desk application (Front-end: Java, Spring, Hibernate; Back-end: AS400 iSeries) that allowed.
• Liaison between business users and E-Business team (Development & onshore/offshore QA) such as leading UAT and post-implementation enhancements requirements and coordinating efforts among teams to implement Application.
• Created performance test scripts and test data templates, as well as reviewed & analyzed application bugs reported by the Quality Assurance department to ensure products and services performed optimally

Long Beach, California, US

• Elicited business requirements & business process flows (Visio) for Business License Department via JAD sessions & performed gap analyses that resulted in all deliverables adopted by the department for future New Hire.
• Liaison between business users and 3rd party vendor (Infor) for ERP implementation (Hansen 8)

US

• Elicited business requirements and created functional specifications (UML/Use Cases), business process flows (Visio) and user interface specifications via JAD sessions & performed gap analysis for the following to.

Kingston Upon Thames, GB

• Created user interface specifications for introduction of flagship products to international markets
• Project Coordinator (Design & Development) of a utility that aided users in filling out certain areas of income tax returns & designed utilities to help support meeting accounting federal regulations and managing user.
• Formalized document templates for the Design Phase of the SDLC to help promote standardization of deliverables

• Systems Administrator for Document Management System (Open Text Livelink) which included being a Project Coordinator for the system upgrade & migration
• Gathered & documented business rules and processes as well as created test plan/scenarios for Electronic Timesheets project to ensure the finished product was usable
• Formalized SDLC by identifying business processes, creating document templates, and developing a training web site (Project Management Methodology) so that there's a central repository to increase adoptability of the.
• Gathered, analyzed and documented business requirements and functional specifications & created business process flows using UML, Visio & Livelink so that development teams understood what needed to be created
• Liaison between stakeholders/user community and IT department that sometimes resulted in the creation of Statements of Work and User Manuals
• Quality assurance of web-based Applications (.NET, JSP, XML) since no formal QA department existed

Brea, California, US

• Created business process flows (UML, Visio) & data mapping (Access and SQL) as part of the Analysis & Design phases of projects
• Redesigned and published a business unit’s web site (ASP, JSP, HTML, XML) to better enable claims adjusters in uploading evidence (pictorial and documentation) of vehicle damage
• Assisted Software Development team in testing & debugging agency facing applications (VB6)
• Main point of contact for Vendors/End Users and IT Department, specifically in support of the implementation of a new address verification and GeoCoding system (MelissaData) for the agent locator function of the.

San Francisco, CA, US

• Created Statements of Work & business process flows that aided in ensuring project deliverables met key business requirements
• Assisted in Project Management/Tracking & designed/implemented a Time-Off Tracking System that enabled upper management to easily follow progress and resource availability