Diane Duncan Email & Phone Number

Detroit, Michigan, United States

Brighton, Michigan, United States

Howell, Michigan, United States

Howell, Mi

Related Skills: Volunteer outreach, community publications, project managementSupervise activities of multiple volunteer coalitions. Plan, publish, and distribute the community magazine, “Youth Connections,” on behalf of the Council for Youth. Key Contribution:• Orchestrate the Livingston County United Way Day of Caring, the county’s largest one-day community-wide volunteer event. Assign and oversee more than 1.5K volunteers working on 140 local projects benefitting low-income families, seniors, veterans, and local non-profits.

Brighton, Michigan

Related Skills: Community relations, marketing, customer service, account management, recruiting, eventsPerformed day-to-day business functions such as marketing, customer relations, and account management. Composed job descriptions, sourced candidates, and submitted candidates for consideration to clients. Key Contributions:• Served as corporate representative at all events, including tradeshows and non-profit community outreach occasions. Coordinated organization’s participation at these events. • Built standard operating procedures to ensure business efficiency.

Greater Detroit Area

-Provide aviation industry expertise to national and global automotive industry contracted customers. -Develop new automotive industry customers with a strong high yield potential on a national and global level.-Manage an automotive industry portfolio through comprehensive account analysis and exceptional customer care service.-Negotiate and implement automotive industry contracts in conjuction with the Star Alliance and the JV partners.

Managed a Michigan based account portfolio consisting of corporate and travel agency accounts generating a combined revenue of 60 million dollars, secured incremental revenue and market share for defined corporate and agency accounts, negotiated agency and corporate contracts and incentive programs that met or exceeded Delta/KLM/Air France revenue and profitability targets, established relationships with both current accounts and key targeted accounts to enhance the sales process, and utilized my twenty years as a front line employee to provide exceptional customer service.  2007 Northwest Airlines/KLM Sales Platinum Circle Award Winner 2009 Delta Air Lines Chairman Award Nominee 2008/2009 Peer Choice Award Recipient  Member of the sales training design team responsible for the framework that ultimately led to the implementation of a comprehensive new hire sales training program. Delta Air Lines Emergency Response CARE Team Member

Hired as a Reservation Sales Agent, promoting ticket sales and resolving customer service issues. Advanced to Flight Attendant with extensive international travel to destinations in Europe and Asia. As Lead Flight Attendant, manage crew of up to 20 people. Demonstrate courtesy, flexibility, cultural sensitivity, and responsiveness to individual customer needs. Process all international customs forms and documents. Comply with the Federal Aviation Administration’s (FAA) regulations to insure a safe flight for passengers and crew. Attend and successfully complete Annual Recurrent Training as mandated by the FAA.

Bachelor Of Science, Business Administration

Education record