Diane Duncan

Diane Duncan Email and Phone Number

Advocate for Customers, Community and Business @ Delta Air Lines
atlanta, georgia, united states
Diane Duncan's Location
Detroit Metropolitan Area, United States
About Diane Duncan

My history of career success is directly related with diverse experience in leadership of corporate and non-profit sectors equipped with 25 years of aviation industry background. What I can provide to an organization as a leader in community relations and sales:» A different perspective with ‘fresh eyes‘ for delivering sustainable program growth and boosting sales revenues by initiating creative incentive programs and skillfully negotiating contracts.» My contacts/network acquired through years of community relations and sales with broad channels and category experience. » Team leadership that is positive, calm, approachable, straightforward, open, informal, inclusive, versatile, passionate, determined, and focused resulting in consistently exceeding the customers' expectations through the delivery of exceptional service and organizational performance. » Build internal/external relations, bring innovation in sales processes, gain competitive advantages through key negotiation skills, cross functional approach, and experience across all business functions. » Utilize in-depth knowledge from both sides of the desk knowing the way and showing the way with an excellent approach and a finger on the pulse of changing consumer dynamics while fully understanding what is happening currently and in the future with consumers. » As an action orientated, multi tasker executive I can manage complexity in a fast paced and high-pressure environment by staying calm, cool, focused, composed, with a strong attention to detail.My key expertise includes:» Strategic Sales & Marketing » Revenue & Profit Maximization» Community Publications & Relations

Diane Duncan's Current Company Details
Delta Air Lines

Delta Air Lines

View
Advocate for Customers, Community and Business
atlanta, georgia, united states
Website:
delta.com
Employees:
48977
Diane Duncan Work Experience Details
  • Delta Air Lines
    Flight Attendant
    Delta Air Lines Jan 2022 - Present
    Detroit, Michigan, United States
  • Griffith Realty
    Licensed Realtor
    Griffith Realty Sep 2003 - Present
    Brighton, Michigan, United States
  • Michigan Works! Southeast
    Business Services Coordinator
    Michigan Works! Southeast Sep 2020 - Apr 2021
    Howell, Michigan, United States
  • Livingston County United Way
    Coalition Coordinator - Livingston Council For Youth/Volunteer Livingston
    Livingston County United Way 2017 - Jun 2020
    Howell, Mi
    Related Skills: Volunteer outreach, community publications, project managementSupervise activities of multiple volunteer coalitions. Plan, publish, and distribute the community magazine, “Youth Connections,” on behalf of the Council for Youth. Key Contribution:• Orchestrate the Livingston County United Way Day of Caring, the county’s largest one-day community-wide volunteer event. Assign and oversee more than 1.5K volunteers working on 140 local projects benefitting low-income families, seniors, veterans, and local non-profits.
  • Recruiting
    Vice President/Co-Owner
    Recruiting Oct 2013 - Jan 2016
    Brighton, Michigan
    Related Skills: Community relations, marketing, customer service, account management, recruiting, eventsPerformed day-to-day business functions such as marketing, customer relations, and account management. Composed job descriptions, sourced candidates, and submitted candidates for consideration to clients. Key Contributions:• Served as corporate representative at all events, including tradeshows and non-profit community outreach occasions. Coordinated organization’s participation at these events. • Built standard operating procedures to ensure business efficiency.
  • Lufthansa
    Key Account Manager/Automotive Industry
    Lufthansa Sep 2012 - Aug 2013
    Greater Detroit Area
    -Provide aviation industry expertise to national and global automotive industry contracted customers. -Develop new automotive industry customers with a strong high yield potential on a national and global level.-Manage an automotive industry portfolio through comprehensive account analysis and exceptional customer care service.-Negotiate and implement automotive industry contracts in conjuction with the Star Alliance and the JV partners.
  • Delta Air Lines
    Sales Account Executive
    Delta Air Lines Apr 2006 - Apr 2010
    Managed a Michigan based account portfolio consisting of corporate and travel agency accounts generating a combined revenue of 60 million dollars, secured incremental revenue and market share for defined corporate and agency accounts, negotiated agency and corporate contracts and incentive programs that met or exceeded Delta/KLM/Air France revenue and profitability targets, established relationships with both current accounts and key targeted accounts to enhance the sales process, and utilized my twenty years as a front line employee to provide exceptional customer service.  2007 Northwest Airlines/KLM Sales Platinum Circle Award Winner 2009 Delta Air Lines Chairman Award Nominee 2008/2009 Peer Choice Award Recipient  Member of the sales training design team responsible for the framework that ultimately led to the implementation of a comprehensive new hire sales training program. Delta Air Lines Emergency Response CARE Team Member
  • Northwest Airlines
    Flight Attendant
    Northwest Airlines Aug 1987 - Feb 2006
    Hired as a Reservation Sales Agent, promoting ticket sales and resolving customer service issues. Advanced to Flight Attendant with extensive international travel to destinations in Europe and Asia. As Lead Flight Attendant, manage crew of up to 20 people. Demonstrate courtesy, flexibility, cultural sensitivity, and responsiveness to individual customer needs. Process all international customs forms and documents. Comply with the Federal Aviation Administration’s (FAA) regulations to insure a safe flight for passengers and crew. Attend and successfully complete Annual Recurrent Training as mandated by the FAA.

Diane Duncan Education Details

Frequently Asked Questions about Diane Duncan

What company does Diane Duncan work for?

Diane Duncan works for Delta Air Lines

What is Diane Duncan's role at the current company?

Diane Duncan's current role is Advocate for Customers, Community and Business.

What schools did Diane Duncan attend?

Diane Duncan attended University Of South Florida, Lutheran High School West.

Who are Diane Duncan's colleagues?

Diane Duncan's colleagues are Nicholas Cortese, Stephanie A Fields, Daniel Reid, Sophia Parker, Sidy Sow, Susan Getejanc, Mohamed Saedi.

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