Diane Dodge Email & Phone Number

St Paul, Minnesota, United States

(Seasonal temporary) Assist with care and upkeep of Minnesota State Fair gardens and the greenhouse. Duties include planting, watering, weeding, fertilizing, and clearing gardens at the end of the season.

New Brighton

(Contract position) Updated manufacturing processes for medical equipment that generates T cells for cancer treatment.

Greater Minneapolis-St. Paul Area

• Developed and wrote instruction manuals about fluid dispensing equipment used in manufacturing environments.
• Updated manuals to reflect comments in engineering change orders.
• Worked with engineers, designers, legal representatives, and safety experts to develop accurate documentation.
• Chaperoned English content though translation process to produce manuals in multiple languages.

Roseville, Minnesota

• Developed, wrote, and updated user guides, online help topics, and white papers for expansive data backup and management software (NetBackup) used by 86% of Fortune 500 companies.
• Gathered information by interviewing engineers and SMEs; used product for hands-on experience.
• Assisted in implementing a single-source, structured content writing strategies. Used XMetaL to create XML topics in a Vasont repository. Outputs included PDF files, online help within the product, and HTML help.
• Worked closely with the translation department.
• Actively looked for opportunities to use figures, screenshots, and infographics to increase user comprehension and avoid support calls. Created many of the graphics myself.
• Tools included: Vasont Content Management Software, XMetal, FrameMaker, Acrolinx Authoring Tool, PaintShop Pro, Adobe AcrobatMicrosoft products: Visio, Word, PowerPoint

Arden Hills, MN

• (Contract position; Guidant Corporation at the time.)
• Wrote, edited, and formatted department policies and procedures to conform to corporate compliance requirements.
• Updated documents for a team of engineers, and then guided documents through a number of internal systems for FDA compliance.

North St. Paul, MN

• Wrote installation and configuration guides for consumer and commercial security systems.
• Produced online help using FrameMaker and RoboHelp.
• As the technical illustrator, created instructional diagrams for the department.

Stillwater, MN

• (Contract position) Documented multiple manufacturing processes based on employee on-floor interviews and hands-on experience to prepare for ISO certification.
• Created figures, flowcharts, photos, and templates to be used for collateral materials.
• Helped hire writers to continue the plant-wide documentation project and conducted training for the new writers.

Roseville, MN

• (Contract position) Wrote new content and updated manuals for the MAPPER software product.
• Converted existing documentation from MS Word into a proprietary SGML product.
• Used PowerPoint to create slide presentations for conferences.

Ba, Journalism

Secondary Ed. Certification, English, Grades 7–12