Diane Fallier Email & Phone Number

- RE/MAX Hall of Fame- Developed a successful client base. - Maintained profitable client relationships. - Exceeded sales growth goals by 21.5% each year. - Overall leadership for sales efforts including planning, forecasting and execution of sales plans.- Prepare, maintain and implement Gross Profit margin. - Responsible for managing and mentoring four new Associate Brokers.- Assess, recruit, develop and trained new talent. - Analyzed financial qualifications of prospective homebuyers.- Developed and implemented operational policies and procedures for a new business. - Exercise judgment within defined procedures and practices to determine appropriate action.

- Configured, troubleshoot and supported all aspects of the A/R application.- Researching and developing solutions to customer issues.- Bug diagnosis for product defects for all supported database versions.- Processing backport and patchset escalation requests. - Technical writing and documentation.

- Provided initial response to all service requests for existing Auto and Property policies including related billing questions and internet troubleshooting as appropriate. Updated member/customer's policies, sets expectations, summarizes call, follows through and brands USAA, as appropriate.- Listened to and conversed with members/customers to understand needs. Established rapport, recognized life events and identified coverage exposures and gaps where additional USAA products may be needed. - Educated members/customers on the benefits of USAA personal lines insurance products/pricing/services. Gained member/customer's agreement for referral to appropriate area for P&C and enterprise solutions.

- Verified information, determined residency, and resolved problems/errors associated with applications. - Answered incoming telephone calls to Admissions, and returned any phone messages based on knowledge of college admissions processes and procedures. - Responded to requests for admissions and program information.- Provided backup to Enrollment Services Center (ESC) front counter for processing registrations. - Interacted with students, public and co-workers in person and over the phone.

Bachelors, Business Management

Studied Accounting, Administration, Small Business Management & Entrepreneurship, Marketing, Human Resources and Finance.

Computer Support Technician Certificate

Certificate, Real Estate, A

Studied Real Estate: Law and Practice, Current Legal Issues, Colorado Contracts and Regulations, Practical Applications, Trust Accounts.