Diane Fallier Email & Phone Number

Hollis, NH, US

Nashua, New Hampshire, United States

Teach courses and coordinate the program for Computer Networking and Cybersecurity.

Lowell, MA

Work with the TOPS training team to develop the new curriculum for Workforce Dimensions. The goal is for the material from these courses to be used primarily for the support group but also throughout the company to replace current curriculum. Found several topics that had been missed in the initial design of the curriculum which were then added to the.

North Reading

Create documents using Sphinx and eLearning use Captivate 9 as resources for technicians maintaining Amazon Robotics products in Fulfillment Centers. Includes customizing Sphinx documentation tools for our environment. Maintain the website used to store information for technicians maintaining drive units.

Burlington, MA

Train customers and partners in all aspects of Demandware's e-commerce product.

Nashua NH

Teaching CCNA course marterials part-time

Nashua NH

Responsible for all computer equipment at the school. Give recommendations for new software and new equipment.

Wrote the Red Hat Enterprise Linux for Solaris administrators course and then presented the beta class to very good reviews.

Initially contracted for 4-5 weeks to find and fix a bug in their system. Learned their imaging system and Python in 2 days. Found their bug in 4 days.

Took and resolved escalations in a 4th level support group in the areas of Solaris kernel, Solaris drivers and Solaris Volume Manager. Some escalations were for answering customer questions that previous levels couldn't answer, others required code changes.

Created training for technically oriented products such as Solaris 10 support readiness training and customer system crash analysis training.

Developed and delivered support readiness training for new product introductions. Led a team of people to develop the system crash analysis curriculum.

Worked with development engineering teams to generate support readiness training for complicated products that were shipping new versions.

Assisted customers and other support engineers with problems related to the Solaris kernel including performance problems. Mentored other engineers in handling customer calls.

Created and taught upper level RTU (real time Unix) classes. This included classes in RTU internals and RTU real-time programming. Upgraded the entire curriculum to SVR4 when Concurrent first started using this version of Unix.

Created training in the areas of Intel 80386 programming and VM.Consulted with various groups in R&D as to what training would best suit their needs.

Delivered training on the x86 product line, PL/M, C, and Xenix. Wrote and delivered the Technical Sales Specialist Training. Was only instructor in company able to teach to both the technically lowest and highest course offered.As a reward for a lot of traveling, attended the very first 80386 training.

Ms, Computer Science

Ba, Music