Diane Johnson Email & Phone Number

Vernon Hills, Il

Receptionist, clerical support and data entry.

Mundelein, Il

Provided Administrative/Clerical support to Branch Manager and Customer Relations Manager.Kept detailed confidential records of customer issue interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken to bring issues to a satisfactory resolution.Cost out customer issues - compiling, calculating, and verifying information and data to be utilized in creating monthly and quarterly reports for Management.Built and improved relationships with vendors in order to maintain awareness of all customer issues and expectations. Appropriately prioritized the processing and follow up actions to ensure customer satisfaction. Assisted Quality Control and Production Control for all pending return authorizations to make certain they were processed in a timely manner.

Fox Lake, Il

Assisted in planning and coordinating community events and trips.Screened calls, answered routine questions and furnished information to staff and the general public. Processed paperwork for park area events and youth activities.Assisted with organizing vendors and set up of community events. Provided Administrative/Clerical support as needed.

Arlington Heights, Il

Performed administrative support for the Registration and Training Department as well as the Office of Educational Programs.Provided customer service support to government-wide agencies, students, and staff as well as the general public. Handled inquiries via phone, fax and email.Managed registration for online system; coordinated weekly student orientations for campus classes.Created and distributed vital registration and tracking reports. Prepared confidential documents.Maintained central files in accordance with US Dept of Labor policies and regulations.Oversaw distribution, collection and return of training materials.

Plano, Tx

Provided general administrative support to the Registrar/Director of Admissions and the Director of Continuing Education.Screened calls, answered routine questions and furnished information to students, staff, and the general public.Maintained Directors’ calendars as requested.Prepared confidential documents. Assisted in creating and monitoring departmental budgets for Admissions and Continuing Education Departments.Instrumental in generating additional funding for the Admissions Department to improve student services and increase staff productivity.Composed, typed and formatted standard reports, memos, presentations, and correspondence.Entered requisitions, ordered supplies, maintained departmental inventory.Created and maintained Excel spreadsheets to track departmental expenses.Scheduled meetings and conferences.Reviewed and maintained payroll records for the department.Assisted with travel arrangements, travel reports, and follow up payments. Helped coordinate student events and annual commencement ceremony.Managed student workers and evening call center staff for the Admissions Department.

Las Vegas, Nevada Area

Prepared contracts, cost sheets, appraisals, proposals, purchase orders, and general correspondence.Produced standard reports.Procured and coordinated local and out of state vendors for industrial auctions. Maintained customer sales database.Assisted with invoicing and collections.Responsible for ordering office materials and marketing supplies.Answered multi-phone lines, greeted and directed customers. Secured travel and hotel arrangements for out of state staff and customers.

Crystal Lake, Il

Provided administrative and clerical support to the Director of Research and Planning. Organized focus groups for research.Assisted with collecting and editing research materials.Completed data entry for focus groups, projects and reports.Responded to telephone and email inquiries. Scheduled travel, special training, staff meetings, organizational events, and conferences. Backup receptionist for the Administrative Offices.

Certificate, Administrative Assistant And Secretarial Science, General, 3.75

Office Systems Technology

Activities and Societies: Phi Theta Kappa