Managed a global team of support engineers that offer 24/7 multi-channel coverage across on-prem and SaaS products. · Spearheaded the creation of a Premium Support team exclusively catering to enterprise customers.· Collaborated with executive leadership to define and track key performance indicators (KPIs) that aligned with the organization's goals and objectives.

Brought on to establish and led the Client Engineering and Data Engineering teams within the organization. Owned the development and maintenance of the data pipeline to ingest, transform, normalize and deliver in near real time a highly accurate national provider data set. · Implemented and managed process to triage and address client and customer issues and technical on-boardings.· Oversaw $700K infrastructure (hardware, software) budget. Defined, sourced, negotiated, managed and participated in data ingestion infrastructure installation and set-up.

*On June 18, 2018, BetterDoctor was acquired by Quest Analytics.

Led a team of data analysts to deliver analytical services and actionable insights to major healthcare providers, life sciences and pharma clients and internal teams by leveraging in-depth knowledge of EMR, billing and payer data, statistical analysis and data mining techniques and root causes analysis.- Managed numerous client implementations, leveraging analytic and organizational skills to ensure quality and timeliness of work throughout the data pipeline. - Provided key insights on client's data and internal processes to product and design teams - Assessed the feasibility of new approaches/technology for the data ingestion process. - Coordinated the design and development of internal tools and processes to provide ongoing scalability and improvement of visibility into and detection of integrity issues within products and services. - Helped create business requirements and guidelines as it relates to receiving data, data quality and data profiling.

- Team lead managing a group of clinical data curators and analysts

- Responsible for the implementation, operation and enhancement of clinical data analysis systems and processes. - Participate in ongoing clinical data provenance, normalization and validation analysis and specification- Works on the ongoing invention, testing and use of clinical data quality systems

- Managed the testing, integration and deployment of a Drug-Syringe Label Printer across 70 OR’s.- Led the implementation of an automated electronic documentation system for the Perioperative Nursing department (115 beds, 250 staff). - Led the optimization, education and Go-Live phases of an e-documentation system for Sedation Nursing in the GI Department (50 beds, 75 staff).- Managed the pre-purchase evaluations, testing and installation of new patient monitors in the Endoscopy Department.

- Developed and designed a hardware platform for data acquisition and signal processing of ultrasound data using VHDL and MFC. - Liaised with cardiac surgeons and imagining technologists to determine the needs of a software application that helps determine the angle of rotation of the catheter head for 3-D imaging.

Run patient trials to study the cardiovascular response to dynamical functional electrical stimulation during head-up tilt

Planned, coordinated, and supervised a consulting project involving the design and installation of a security system to monitor railway trespassing at the Erindale GO station.