Supported and Developed Applications, Processes, and Procedures • Modified test jobs for consistency with PROD upgrades and planned upgrades.• Automated test cycles and modified jobs to maintain the automated cycles.• Worked with 3rd Party vendor and with Product Owner to resolve Certification issues.• Created database table and Mainframe job reporting on records bypassed during the nightly cycle.• Coordinated Testing and Launch of 25 interfaces (16 Application Teams) thru a 3rd party Communications Hub; hosted and facilitated weekly status update meetings with Stakeholders.• Developed and maintained SharePoint Workflow, Groups, and List for maintaining Passwords and notifying of upcoming expirations – customized for 6 sites.• Developed and maintained SharePoint Workflow and List to send out recurring and periodic emails.• Designed SharePoint Page and webparts to verify user’s access and update SharePoint List accordingly.• Assisted in creation and maintenance of panels on servers that allowed the Application Maintenance team to restart services as necessary to resolve issues.

Seeking an opportunity to leverage my application support experience, my networking knowledge, and my PC experience to support applications and/or networks in a medium to large company; assisting the company to meet or exceed application availability and end-user satisfaction metrics.

Production Environment Manager Provided 24x7x365 support for 20 applications in a global, leveraged environment. Assessed application Incidents to determine severity and escalation; engaged resources. Led Incident calls thru resolution. Provided updates to management. Represented Incidents in management and client meetings. Participated in Root Cause Analysis. Updated and maintained escalation documentation internally and at client websites. • Met or exceeded SLA metrics for application availability and Incident resolution times.• Automated application monitoring, increasing efficiency by reducing manual activities and allowing team to respond proactively to potential outages.• Attended change meetings to keep application teams informed of upcoming hosting changes.• Documented and published procedures to be followed during Incidents, providing a consistent approach reducing Incident resolution times by reducing support teams’ engagement times by up to 45 minutes.Global Sustain Support Team MemberSupported custom and COTS mainframe and distributed applications. Provided application and process expertise to global, leveraged teams supporting applications. • Created, setup, customized, and maintained Sharepoint site containing support documentation specific to as well as shared between 20 applications.• Managed Win 7 preliminary application testing project reviewing 169 applications and testing 115, to provide client with information to assess effort required for migration project.• Reviewed security reports monthly for authorized access to two SOX applications to meet SOX auditing requirements for reviewing Production access.Hosting/Application CoordinatorCoordinated infrastructure activities dates with Hosting and Application. Obtained client approvals. Communicated dates and activities to application support team and end-users. • Coordinated teams syncing manual Failover servers with Production servers, to reduce time needed for failover.

Selected by client to perform client technical user role for GEAC mainframe financial software. Onsite with client from 2004-2005. Allocated time 50% from 2005-2011. Balanced daily reports and processed adjustments. Managed Month-end and Year-end closing activities. Retrieved data from system per end-user requests; assisted end-users with using and understanding GEAC financial software. Modified electronic invoicing (EDI) billing tables for accurate general ledger postings. • Facilitated meetings and activities between vendor, business users, and application support team for electronic invoicing (EDI) project. Reviewed vendor materials providing recommendations to business users and application support team. Developed Business Requirements and User Acceptance Test Cases. Project successfully reduced daily manual invoicing activities.• Setup online screens, created training materials and daily, monthly, and year-end procedures for new corporation in GEAC software, to incorporate new business venture into financial systems software.• Created User Acceptance Test Cases and performed testing for GEAC upgrade, as well as for three mainframe OS upgrades and two CICS upgrades, to allow upgrades to be transparent to end-users.• Assisted end-users downloading datasets from and uploading files to mainframe using terminal emulation software and via FTP, so that applications continued to receive correct data for processing.

Information Analyst – GMAC (2005-2006)Supported custom and COTS mainframe financial software. Allocated time 50%. Modified source code as necessary to resolve issues and to perform enhancements.• Managed and performed team activities for mainframe printer migration project, so that clients would not experience interruptions to daily activities, and production jobs would continue to function as expected.Information Analyst – GMAC (1998-2004)Supported and enhanced custom and COTS mainframe financial software. Provided 24 x 7 support on a rotational basis. Modified COBOL code and JCL as necessary to resolve issues and to perform enhancements. Created and executed SQL queries and statements to identify and correct DB2 data to resolve issues. Supported Lotus Notes-based expense reporting system.• Managed and performed end-to-end major upgrade of customized COTS mainframe financial software, to maintain vendor support level.• Applied, tested, and implemented annual 1099 modifications to mainframe financial software modules and jobs, for compliance with government regulations.• Managed and performed team activities for three mainframe OS upgrades, so production jobs continued to function as expected and upgrade would be transparent to clients. • Recompiled and tested 66 COBOL programs during compiler upgrade, for compliance within Endevor promotion tool.

Provided onsite and telephone support for end-users with PC hardware and software issues. Trained new analysts. Installed and supported PC hardware and software on users’ desktops.

(Contracted to Electronic Data Systems)Installed and supported PC hardware and software on end-users’ desktops. Converted networking protocols on PCs. Assisted Project Manager in planning department migrations.

Administered weekly and semi-monthly mainframe payroll system for corporate and 13 plants. Trained payroll managers. Customized mainframe reports and PC applications. Installed mainframe software and modified COBOL source code. Setup PCs and created customized backup programs. • Created mainframe 401(k) system to allow employees to participate in a 401(k) program.• Recreated corrupt DMSII payroll structure to allow for resumption of mainframe payroll backups.