Diane Lee Email & Phone Number

South Korea

Wellington & Wairarapa, New Zealand

- Administration and Project Management- Human Resources Management - Client Relationship Management- Customer Service- Sales and Marketing- Web and Social Media- Events Management- Process Development- Publishing- Document Production

Wellington & Wairarapa, New Zealand

- Managed accurate and efficient review, processing and reporting of all applications for enrollment- Established and maintained effective relationships with counterparts in outside organisations, particularly in relation to Le Cordon Bleu New Zealand’s tertiary education partners.- Provided advice on pastoral care issues to other staff as required and provided support regarding students with attendance or visa issues.- Assisted preparation and accuracy of all Institute correspondence and marketing material relating to application and enrollment processes- Ensured all enrollment-related processes are actioned, and worked with WelTec to ensure all reporting and compliance requirements are met for internal parties and external agencies- Assisted in the organisation of graduations and other events.- Provided support to all staff and student users of the student management system- Built relationships with referral agencies and community organisations.

Wellington

-Tasked to encourage and motivate staff to provide optimum service during allshifts- Supported the recruitment and performance review process through one-ononecatch ups and Professional Development reviews- Achieved levels of service that consistently meet and exceed the expectationsof guests and internal customers- Maintained a high profile with guests; handled guest requests and complaintseffectively and efficiently- Analysed department revenues on a daily, weekly and monthly basis andcompare against budget and forecast, developed strategies to achieve thesetargets

Wellington

- Followed up on discrepancies and losses that may occur at the hotel- Financial reconciliation and auditing- Managed the entire night team- Mentored and coached team members for their professional development- Lead by example to provide exemplary service to hotel guests- Worked towards raising the level of employee engagement, teamwork, andmorale

Wellington

- Assisted and supported the Night Manager including covering Night Managershifts as required- Assisted in the recruitment process- Organised on-boarding plans for new recruits- Created front-office training modules for the Night Team

Wellington

- Undertook the role of Assistant Night Manager during the Assistant NightManager’s leave period- Performed the audit balances and prepared all works for audit in an orderlyfashion- Exemplified IHG values and standards through work ethic

Wellington

- Oversaw and directs all aspects of Telecommunications services to achievethe highest possible guest satisfaction- Attended to all guest queries and requests in a prompt manner- Processed all incoming and outgoing calls accurately and courteously

Wellington

- Worked with all of the IHG Food & Beverage outlets

Queenstown

- Customer service duties including front of house, porter service, restaurant,bar and house-keeping

Qrc Diploma Of Hospitality Management, And Higher Diploma Of Hospitality Management, Hospitality Managment

International College of Management Sydney in association with Cesar Ritz College, Switzerland

Tourism

-Grade 1 award in Accounting, Commerce Economics, Tourism English, Japanese, Human development -Korea & Japan Cultural Exchange.