Diane (Chee Yee) Liang Email & Phone Number

Rockville, Md

Provide administrative support to accountant such as filing, answering phones, copying, scanning documents, and ordering supplies. Assemble tax returns for individuals and businesses. Received and distributed mail via certified mail, USPS and UPS. Register new businesses and obtaining tax account information from various states such as withholding tax unemployment tax. Used varies software such as Microsoft excel, EasyACCT, QuickBooks, and Proseries to enter data into to computer to be used to create tax return and financial statements. Assisted with human resources duties such as collecting information from newly hired employees, communicating with insurance broker to determine insurance benefits, collect hours and redirect them to third party such as Paychex to process payroll. Maintain records of account receivable and account payable.

101 Monroe Street, 12Th Floor Rockville, Maryland 20850

Received calls from Police dispatchers for any fire or ambulance related emergencies using 911 communications equipment and software such as Computer Aided Dispatch (CAD) and Emergency Medical Dispatch (EMD) to determine the location and exact nature of each request for service. Be able to input this information into the system and reroute them to appropriate authorities within a certain amount of time. Answer administrative calls personals from fire department. Work with company such as WSSC, Pepco if issue with power lines and water main brakes arises.

Rockville, Md 20850

Provide administrative support to attorneys and other staff by answering phone, greeting clients, copying case related documents and be able to meet deadlines. Process mail by using a digital mailing system manufactured by Pitney Bowes, USPS, FEDEX, and UPS. Filing documents in the warehouse when necessary. Conduct court run on daily basis filing pleadings and to obtain documents as requested by attorneys. Coordinate food orders for attorney meeting as well as other firm functions such as birthdays and holiday parties. Provided training and supervise incoming employees with similar responsibilities. Be able to conduct research with the internet when being tasked. Translate for criminal who were unable to understand English in Mandarin.

Gaithersburg, Maryland

Provide extensive clerical support for the office including billing, filing patient charts and medical documents that pertains to each patient. Answering and conducting phone calls to remind patients of their appointments and to remind patient to schedule their routine visit. Provide training to new employee by illustrating the process of verifying insurance information and what to do with certain medical documentation. Work with insurance companies in regards to claims, benefits, eligibilities, and preauthorization. Collect payment from patients for their office visit. Help translate for certain Chinese patients who had difficulty communicating with the doctor regarding their health issue.

Iraq

In support of Operation Iraqi Freedom. Provide security in the town of Al-Hila and training to local Iraqi Police officers . Conducted raids at local weapon caches. Monitor radio throughout the midnight shift to remain constant contact with platoons who are on patrol and to gather any intelligence information. Functioned as convoy securities and escorted them in and out of Forward Operating Base, and Combat Outpost. Assisted local Iraqi prison guards with prison guard duties. Monitor and perform guard duties at a local Iraqi prison where some of the enemies prisoners of war were held.

Master'S Degree, Forensic Studies

The M.S. in Forensic Studies prepares me to be a forensic specialist who can conduct investigations and examine evidence for the purpose.

Certificate, Criminal Justice Investigation, 3.5

Activities and Societies: Crime Scene Technician

Bachelor Of Arts (B.A.), Criminal Justice And Corrections, 3.4

Activities and Societies: Criminology & Criminal Justice Student Association (CRIMSA)