Diane Gormley Email & Phone Number

Plan and manage large and complex projects for various clients providing leadership to both Improving consultants and client project members. Ensure high customer satisfaction with a strong focus on organizational change management and end user communications. Manage expectations with stakeholders including senior leadership. Lead the following projects to successful completion:• O365 Implementation with migration from Lotus Notes to Exchange Online, implementation of Microsoft Endpoint Manager and Teams. Led the client through organizational change management planning and implementation. • Migration to Exchange Online from on premise• SharePoint Migration from on Premise to SharePoint Online• Active Directory Domain migrations• MS Teams phone implementation• MS Endpoint Manager implementation• Windows 7 to Windows 10 upgrades• Managed services SLA reporting and customer engagement• Web and mobile application development and improvements• New Corporate Website design, development, and implementation

Provided program and project management leadership for large complex projects in the IT division focusing on strategic planning, software implementations and infrastructure improvements. Developed Request for Proposals. Reported to Senior Director of Architecture and Infrastructure. Managed internal resources and independent contractors. Windows 10 and Office 365 Project• Program manager for enterprise wide implementation of Windows 10 and Office 365 across multiple geographies resulting in a modern platform for end users increasing productivity and collaboration.• Planned and negotiated software licensing purchase achieving significant annual savings.• Migrated 1500 SharePoint sites and 3.6 TB of data to SharePoint Online.• Coordinated deployment of Microsoft Teams to 4000 users across multiple geographies to provide necessary collaboration tools during required transition from work to remote. Planned and conducted user training and support.IT Staffing Strategy Project• Managed project to redesign staffing strategies for IT services to achieve desired annual cost savings.• Developed financial models to evaluate staffing alternatives resulting in a hybrid model. • Planned vendor meetings and generated scoring methods of proposals to facilitate informed decision making.Software Upgrades• Managed upgrades to various software packages including Clarity PPM and MediaBeacon for increased functionality.• Project scope included upgrades to software packages, database, and server operating systems plus integrations with other systems including SAP.

Cleveland, Ohio, United States

Promoted to lead IT operations, including budget, project methodology, resource management, capacity planning, and vendor management. Responsible for six direct reports and 100+ indirect report. Reported to CIO.• Architected IT divisional master schedule for informed decision making related to project priorities and resource assignments resulting in improved on-time delivery and forecasting.• Led weekly meetings with senior management to review master schedule and project status resulting in improved project delivery.• Facilitated annual budget forecasting for IT projects and prepared project requests for committee approval allowing company to substantially improve forecast for IT spend. • Enhanced use of project tools and methodologies using Clarity PPM improving estimate and delivery of projects.• Developed project management capabilities in offshore locations including Romania and China.• Responsible for forecasting and planning IT hiring. Developed IT orientation and mentoring program for new hires.

Cleveland, Ohio, United States

Managed and planned project assignments for 100+ IT resources with responsibility for development plans, identifying training, and resource management for increased utilization and productivity. Responsible for operating budget. • Developed IT Leadership Development Program providing high potential employees with growth assignments and opportunities to develop new skills resulting in significant advancement.• Championed IT internship program to address future resource needs resulting in over half of interns hired annually as full-time employees after graduation.• Coached new project managers developing project plans, establishing best practices for budgeting, status reporting, and developing project team.• Forecasted IT skill requirements and developed training and hiring plans to meet demand.

Managed help desk, end user computing, desktop engineering and network. Ensured service delivery for end users worldwide.• Collaborated with technical resources from manufacturing and distribution plants to share strategic plans and better meet business needs.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Communications And Marketing

Professional Certificate In Project Management