Diane Newman Email & Phone Number

Lakeland, Florida Area

Austin, Texas Area

- Input data in to programs that allowed applications to run and update accurately, paying close attention to detail and accuracy.· Respond to initial system event warnings and alerts by investigating network, server, and application issues, notifying both analysts and customers of issues, keeping customers apprised of any situation impacting production.- Print needed documents and checks, ensuring print on checks were up to bank standards.- Provide excellent customer service by addressing the needs and requests for all customers.

Austin, Texas Area

- Assisted in daily operation of computer systems, reporting all hardware problems to Senior Computer Operator. - Maintained backup disk and tape library.

Austin, Texas Area

- Responsible for operating and monitoring computer systems and peripheral equipment within a data center environment. - Inspect and monitor facilities electrical and mechanical equipment.- Provided Smart Hands support for off-site analysts escalating issues as needed.

Austin, Texas Area

- Input data in to programs that allowed applications to run and update accurately, paying close attention to detail and accuracy.- Monitored for issues on servers and AS400 LPARS in a NOC and Data Center environment. - Responsibilities included tape handing and logging for off-site storage as well as maintaining tape libraries. - Worked closely with off-site administrators to perform smart hands and some remote hand tasks on servers. - Wrote procedures for various tasks performed.

- Managed all aspects of the Document Imaging and Content Management applications, streamlining applications to fit the needs of departments. Proven abilities to utilize a proactive approach to problem solving providing technical support when needed.- Migrated company from Keyfile to FileBound Document Imaging System that increased usage from a 200 user / 1 server process to a 1500 User / 4 server process which increased efficiencies in viewing all documents. Customized FIleBound to meet each department's needs.- Avoided costs of transporting documents from acquisition; by implementing scanning at the Cole location, located in Twinsburg, Ohio, to the Keyfile server located in Mason, Ohio. - Performed document Archiving from ASP site to in-house SAN storage device, reducing ASP storage fees $24,000.00 a year. - Managed DiskXtender file movement application, moving documents from the DMX800 storage to Centera storage device.

- Input data in to programs that allowed applications to run and update accurately, paying close attention to detail and accuracy.- Simultaneously operated and monitored multiple AS400 systems. Monitored and analyzed Data Center hardware and Systems capacity/performance to determine where improvements may be implemented and problems averted. Made detailed recommendations for corrections and/or improvements- Analyzed all Data Center equipment and active programs displaying problems / failures, recommending corrections or preventions to ensure the efficient daily operations.- Assisted with operating system and program maintenance including product reviews and installations.- Contacted support resources and handled customer communication on all problems affecting the AS400 environment by explaining the contents of the job logs and error messages.- During the acquisition of Sunglass Hut, traveled to Coral Gables to learn every aspect of Sunglass Hut's AS400 functions. Traveled to Atlanta, Ga to transfer this knowledge to the AS400 Data Center Operators.

- Input data in to programs that allowed applications to run and update accurately, paying close attention to detail and accuracy.- Manage all aspects of the AS400, ensuring that all schedules were arranged with no potential conflcts of jobs. Assisted with budgeting and anazlying potential new equipment.- Monitored AS400 system performance. Analyzed all system messages, following problem determination procedures, escalating issues as needed.-Monitored batch jobs processing through the AS400 ensuring jobs completed in a timely manner. - Completed all print jobs and distributed to correct departments. - Performed Daily, Weekly and Monthly Backups.

Pc Technician Series Course /, Computer And Network Support, Certificate Of Completion

Course provided basic support of Computers and Networks.

Education record

Completed 36 credit hours with focus on Computer Support Completed 21 credit hours of Business Courses

Filebound Certification Course

· Certification course for FileBound Certified Professional