Diane Ruopsa Email & Phone Number

United States

Minneapolis, Minnesota, United States

• I created a new role to lead the design, implementation, and evaluation of talent management and development programs resulting in excellent employee experience to drive employee engagement and business results. I.
• Accepted and developed a new position for the company in collaboration with the CEO and COO.
• Created a new compensation program to create consistency and control labor costs, researching and comparing pay structures to create the best outcome for the team and company, allowing easier budgeting and improved.
• Spearheaded a new DE&I committee to enhance inclusive culture for clients and the company, consisting of 6-8 employees meeting monthly to discuss topics and create resources for team and clients, resulting in inclusive.
• Designed and implemented new tools to support the operations team to better retain, engage, and measure employees' success by developing annual review and evaluation forms and engagement and exit interviews.

Minneapolis, Minnesota, United States

• I oversaw and supported the day-to-day operations of a business encompassing 10 locations with performance and inventory management to safeguard and augment the efficiency of the company's operations to facilitate.
• Implemented new virtual programs during the COVID-19 pandemic, launching a new branch of business to allow treatment within CDC safety guidelines.
• Supported teams operationally and conducted virtual training for market and leaders during a challenging time to maintain annual revenue of $13 - 15 million.
• Proactively addressed staffing challenges during the "Great Resignation" by contributing to interviewing, recruiting, and onboarding, successfully maintaining staffing levels to support clients.
• Developed superior knowledge of multiple operational functions, including P & L experience, customer service, and employee management.

Minneapolis, Minnesota, United States

• I led the center by serving clients, building strategies to reach KPIs, and managing staff while identifying efficiency and growth opportunities. I grew the business by acquiring new clients, retaining current clients.
• Directed a Center earning $3 - 4 million per year in revenue by managing lead flow for new client acquisitions and maximizing opportunities for center growth.
• Rebranded the company from Medifast to Livea, supporting operations and senior leadership team through the process - a successful transition creating a new identity.
• Led the highest revenue center in the market, utilizing consultative sales techniques to enroll new prospective clients, hiring, training, and developing a team of 14, and growing clients to an average of 550+ clients.

Minneapolis, Minnesota, United States

• I managed the daily operations of a Center with revenues of $2 - 4M annually by serving clients, managing and supporting staff, and ensuring the highest level of customer service in achieving client satisfaction and.
• Promoted and contributed to team environment encouraging achievement to deliver results for company growth.

Minneapolis, Minnesota, United States

I provided clients with individual weight management guidance, personalized feedback, and custom meal planning. I coached clients on nutrition, behavioral, health, and wellness goals while delivering encouragement, guidance, and motivation to help clients reach their goals. I created weekly goals and hydration and activity plans. I confirmed appointments.

Minneapolis, Minnesota, United States

I served as primary contact and support to field leadership and employees in 90 salons in seven states and Canada, managing employee relations, staffing, training and development, performance management, and the benefits program. I implemented all human resource processes. I partnered with District Leaders to execute company-wide and district communication.

Minneapolis, Minnesota, United States

• I managed and facilitated sales, customer experience, loyalty programs, employee development, and cost control for up to 17 stores in a 5-state territory and any preparations for new store openings. I trained.
• Managed daily operations in high-volume salons with sales of 4-5 million.
• Implemented all changes necessary for the financial success in my assigned area.
• Received Supervisor of the Year Award for highest revenue increase in 1996, 2011, and 2012.

Cosmetology Degree

Minneapolis, MN

Business Administration And Management, General

Inver Grove Heights, MN