I created a new role to lead the design, implementation, and evaluation of talent management and development programs resulting in excellent employee experience to drive employee engagement and business results. I partner with managers and employees to design and implement talent strategies and employee and leadership development programs for the organization. I build and lead employee goal-setting, performance assessment, performance development, and career management to drive business success through innovative strategies and programs. I ensure the successful delivery of focused development and training content for employees and managers across multiple locations. I track and drive measures of success and impact, such as business results, ROI, enhanced talent pipeline, and employee retention.• Accepted and developed a new position for the company in collaboration with the CEO and COO.• Created a new compensation program to create consistency and control labor costs, researching and comparing pay structures to create the best outcome for the team and company, allowing easier budgeting and improved retention.• Spearheaded a new DE&I committee to enhance inclusive culture for clients and the company, consisting of 6-8 employees meeting monthly to discuss topics and create resources for team and clients, resulting in inclusive religious, culture, and celebratory resources to pair with client programs.• Designed and implemented new tools to support the operations team to better retain, engage, and measure employees' success by developing annual review and evaluation forms and engagement and exit interviews.

I oversaw and supported the day-to-day operations of a business encompassing 10 locations with performance and inventory management to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. I evaluated the efficiency of business operations according to organizational objectives and identified and applied improvements. I managed procurement processes and coordinated material and resource allocation. I developed, monitored, and provided resources to ensure the highest level of customer service and to deliver on the company's commitment to enhance customer satisfaction. I evaluated overall performance by gathering, analyzing, and interpreting data and metrics.• Implemented new virtual programs during the COVID-19 pandemic, launching a new branch of business to allow treatment within CDC safety guidelines.• Supported teams operationally and conducted virtual training for market and leaders during a challenging time to maintain annual revenue of $13 - 15 million.• Proactively addressed staffing challenges during the "Great Resignation" by contributing to interviewing, recruiting, and onboarding, successfully maintaining staffing levels to support clients.• Developed superior knowledge of multiple operational functions, including P & L experience, customer service, and employee management.

I led the center by serving clients, building strategies to reach KPIs, and managing staff while identifying efficiency and growth opportunities. I grew the business by acquiring new clients, retaining current clients, re-engaging inactive clients, and delivering the program by connecting with clients and serving as a champion for our goals. I utilized metrics to build a strategy for the center, ensuring staff drove toward strategic goals. I trained, coached, and managed performance initiatives for employees. I assisted with daily activities, including outbound client outreach, food room restocking, and day-to-day center operations.• Directed a Center earning $3 - 4 million per year in revenue by managing lead flow for new client acquisitions and maximizing opportunities for center growth.• Rebranded the company from Medifast to Livea, supporting operations and senior leadership team through the process - a successful transition creating a new identity.• Led the highest revenue center in the market, utilizing consultative sales techniques to enroll new prospective clients, hiring, training, and developing a team of 14, and growing clients to an average of 550+ clients weekly.

I managed the daily operations of a Center with revenues of $2 - 4M annually by serving clients, managing and supporting staff, and ensuring the highest level of customer service in achieving client satisfaction and retention. I utilized coaching sessions to connect with clients to understand goals, motivations, and challenges, I acquired new clients, retained current clients, and made outbound calls to re-engage inactive clients. I trained, coached, and mentored employees, using Service KPIs to identify employee strengths and weaknesses.• Promoted and contributed to team environment encouraging achievement to deliver results for company growth.

I provided clients with individual weight management guidance, personalized feedback, and custom meal planning. I coached clients on nutrition, behavioral, health, and wellness goals while delivering encouragement, guidance, and motivation to help clients reach their goals. I created weekly goals and hydration and activity plans. I confirmed appointments and completed care calls to ensure clients followed meal plans, self-monitored daily food intake and exercise, and attended weekly coaching sessions. I completed center operational tasks such as client invoicing and food order fulfillment.

I served as primary contact and support to field leadership and employees in 90 salons in seven states and Canada, managing employee relations, staffing, training and development, performance management, and the benefits program. I implemented all human resource processes. I partnered with District Leaders to execute company-wide and district communication.

I managed and facilitated sales, customer experience, loyalty programs, employee development, and cost control for up to 17 stores in a 5-state territory and any preparations for new store openings. I trained, motivated, and collaborated with store managers and customer service personnel to establish and achieve challenging sales objectives. I monitored and tracked store inventories and performance levels and minimized payroll costs by implementing efficient work schedules. I recruited, interviewed, and trained managers and personnel. • Managed daily operations in high-volume salons with sales of 4-5 million. • Implemented all changes necessary for the financial success in my assigned area. • Received Supervisor of the Year Award for highest revenue increase in 1996, 2011, and 2012.