Diane Scott Email & Phone Number

Work At Home

WORK@HOME MANAGING PHARMACIST (January 2012 – Present)Accountable for oversight of team of up to 80 virtual/remote registered pharmacists across country who fulfill prescriptions, order processing, drug utilization, calling functions, and professionally reviewing completed orders. Launch and monitor integration of organizational enhancements and process improvements during course of daily operations, tracking team members’ progress through required learning modules, and auditing systems and staff performance for conformance with company policies and procedures and government regulations.• Spearheading onboarding of pharmacists from ESI physical site to transition to work-at-home program, interviewing and selecting candidates, coordinate set-up of new team members, meet with individuals to outline position objectives and metrics.• Consistently lead team to post top performances – meeting or exceeding daily/weekly production expectations, both individually and as team – currently mentoring several outstanding performers, developing staff to subsequently assume organizational leadership or expanded roles.• Play key role in Kaizen initiative targeting process improvements for order processing function, mapping current state, identifying opportunities for improvement, identifying and mapping new process, communicating changes to involved parties, developing training materials supporting change, and educating staff on new process.• Heading expansion of work-at-home points process to be implemented at site location – in alignment with work-at-home registered pharmacists whose production is evaluated based upon points-based performance metric – helping transition site location from hourly to salary/points-based system.

Dublin Call Center

Promoted from RCP Manager, Health Care OperationsLed team of work-from-home registered pharmacists and technicians – performing prescription assessment and order verification services – supporting organizational enhancements, process improvements, and daily field operations. Facilitated implementation of managed care programs and enhancements, tracking hours, producing reports, and performing billing functions for client funding and department. Educated all personnel on office visit program, launching rollout and overseeing execution of initiative, documenting success by demonstrating effectiveness of visits directly with client team through comprehensive reports summarizing progress and highlighting key results, partnering with account management teams to develop specific, client-based strategies.• Grew regional consultant pharmacist program by 1,400% – or from 10 to more than 150 qualified pharmacists – executing original expansion plan/growth strategy, and personally interviewing, vetting, hiring, acclimating, and developing all candidates.• Helped raise awareness of lower-cost medication options for client employees – as well as addressing medication-related questions and specific health concerns – by working collaboratively with client, program director, and CAE to formulate initiative and supporting onsite campaigns executed by pharmacists over six-month timeframe. • Participated in monthly client meetings to share results and discuss engagement success of initiative for onsite program, which yielded client agreement to pay for service model which became new revenue stream for employer.• Regularly conducted audits to ensure adherence to company’s standard operating procedures and quality metrics – tracking and documenting managed care department compliance with company protocols as well as with government requirements and regulations – systematically integrating new work-flow models to enhance effectiveness of operations and efficiency of staff.

Columbus Pharmacy

Directed department of 40 pharmacists and 40 technicians – sharing management responsibilities with colleague – overseeing implementation of managed care programs and related activities. Scheduled staff shifts and coordinated personnel, interacting with site leadership, and ensuring delivery of quality care to patients in accordance with company’s standard operating procedures as well as department regulatory requirements and government compliance mandates.• Decreased costs and improved production by consistently implementing best practices, monitoring staff performance in relationship to site operating plan, sharing metrics with staff, identifying gaps and how to close gaps in order to improve key performance indicator (KPI) metrics. • Analyzed daily and weekly care-delivery metrics, implementing employee meetings to explain strategy to maximize results, focusing on programs with greatest switch opportunity and posting crucial cost-saving metrics in department, so that all staff understood importance of achieving stated goals.

Dublin, Oh

Guided operation – supported by team of five analysts – responsible for maintaining integrity of formulary and related programs used by sales teams to attract new customers, developing pricing plan, establishing overall strategic plan which facilitated optimized communications between program management, product management, finance, and Rx product management groups, leading weekly meeting providing updates on key brand to generic product launches. • Managed distribution process of new generic launches, by meeting with clientele to gain well-rounded understanding of volume needs, pricing, and product delivery timelines. • Spearheaded addition of new items and program coverage component for customers, supplying formulary/product mix specifics by guiding and monitoring launch of formulary product through joint effort involving customer and analyst team, maintaining formulary status of generic items, both for product mix and pricing reasons.

Columbus, Oh

MANAGER, PHARMACY OPERATIONSCoordinated daily pharmacy operation – comprised of 65 pharmacist and technician personnel – ensuring staff met designated production and quality performance metrics by adhering to policies, protocols, and standard operating procedures.Facilitated department functioning at highest levels of performance, by communicating clear expectations, providing feedback, and holding staff accountable for contributions. • Led process improvement initiative to streamline medication cart delivery to patient rooms, conducting time study to evaluate current process, and developing improved process which combined deliveries to improve efficiencies and decrease costs.• Maximized corporate profits by providing high quality, cost-effective pharmaceutical care, planning, organizing, and leading ongoing, continuous quality improvement initiatives impacting department’s business and clinical activities, playing key role in process excellence process improvement team. • Headed staff development and training program, ensuring integration of modifications or updates to department or hospital processes, and leading weekly meetings to ensure that staff became informed of newly-launched drug products and formulary changes, sharing best practices with all personnel.• Acted in human resource management capacity, by interviewing, hiring, coaching, evaluating, and disciplining team members, devising performance management program for team members when needed.

Powell, Oh

Served as Director of Health Services – prior to employer bankruptcy and closure – purchasing brand name pharmaceuticals for 135-store chain while working with branded manufacturers on contract purchasing for corporate stores, and negotiating market share programs with brand name pharmaceutical companies. Acted as liaison to internal marketing staff to ensure pharmacy's position in ad placement, collaborating with systems implementation team to push new software to retail sites, coordinating corporate patient compliance program, and supervising pharmacy software support staff. • Produced $6.7 million in sales – by overseeing regional district managers and implementing retail store initiatives – meeting or exceeding all sales, gross profit margin, inventory, and payroll goals.• Developed pharmacist certification and weight management programs – as part of corporate disease state management initiatives – researching and obtaining grant support for execution and implementation.

Columbus, Ohio Area

As District Manager, accountabilities encompassed oversight of nine retail locations staffed by 30 pharmacists – overseeing core cost, payroll, inventory management, performance, and staffing functions – improving generic substitution performance, implementing corporate flu shot clinic, cholesterol and diabetes testing initiatives, and working with vendors to purchase needed supplies.Began career as Pharmacist, receiving promotion to Pharmacy Manager – where increased overall sales by building customer base, engaging in procurement and inventory management activities, overseeing staffing and scheduling to maximize performances – subsequently becoming District Manager.