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Dedicated and results-driven business professional with extensive experience focused on efficient business operations, team development, and customer experience. Proven history managing operations, leading and motivating teams, improving systems and processes, and expanding customer base. Detail oriented and highly organized. Skilled in time and resource allocation, risk mitigation, customer facing communication, and cross-functional collaboration. Adept at building relationships, establishing trust, and solving problems in fast-paced environments.
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Director Of Summer ProgramsProvidence Day School Feb 2017 - Dec 2022Charlotte, North CarolinaDirected all functions of summer programming for the region’s highest-rated K-12 independent school, increasing net revenue year over year. • Planned, scheduled, and managed the delivery of multi-content programs ensuring subject-area quality and safety of participants; sought new programming opportunities to advance strategic goals.• Recruited, trained, and managed a seasonal office staff and program educators; facilitated contracts and performance appraisals.• Directed payroll processes for 200+ staff members. • Ensured adherence to standards and compliance with labor laws. • Coordinated and monitored facility use. • Formulated marketing plans to align with organizational goals; assessed and documented results.• Created original website content, blogs.• Approved all print, radio, TV, and social media campaigns. • Collaborated with stakeholders; led all client interactions.• Tracked metrics and analyzed KPIs to drive strategy.Notable accomplishments:• Repositioned the program resulting in 64% Gross Revenue increase and 28% Enrollment increase from 2017-2022.• Increased Net Profit 261% over the same period.• Increased ROI from 10.9% in 2017 to 24.3% in 2022 through cost control and data-driven solutions.• Created and launched signature program in 2021; increased Enrollment 32% and Net Revenue 68% from 2021-2022.• Researched, implemented, and administered customer management platform containing 4000+ clients, resulting in increased efficiency, improved reporting capabilities, and streamlined staffing.• Designed and launched micro website.• Restructured the department to optimize the staffing process, balance workflow, and facilitate teamwork.• Developed and implemented COVID policies to mitigate risks. -
Admissions OfficerJohnson And Wales University Oct 2008 - Feb 2017Charlotte, North CarolinaManaged Accelerated Programs and Transfer Student recruitment in the Charlotte campus Admissions department. • Consistently exceeded expectations regarding visibility, communication, networking, and client service. • Increased territory account visibility year-over-year. • Presented to prospective students, families, educators; hosted educators/counselors on campus for individualized campus tours. • Advised prospective students; followed up on applications.• Organized and conducted Transfer Student Orientation and Information Sessions.• Facilitated CollegeWeekLive web chats with prospective students. • Trained and mentored student ambassadors and student assistants. • Maintained social media account through original content; proofed, edited, and created content for promotional materials in collaboration with university marketing. • Contributed to retention by teaching Freshman Seminar course. • Served on numerous committees.Notable accomplishments:• Increased recruitment and enrollment of accelerated Advanced Standing program during challenging period of overall enrollment decline.• Researched and presented to the campus Leadership Team, resulting in additional resource allocation for promotion and recruitment. • Trained Admissions Rep network via WebEx. Recipient of Special Merit Award for outstanding results.• Data-mined university systems to facilitate solutions to off-term retention performance. Interpreted data results and compiled report for committee discussions to advise program development.• Facilitated networking of A&S and College of Management department chairs with local community college faculty and administration, resulting in reciprocal programming and events. -
Teacher AssistantProvidence Day School Aug 2001 - Jun 2008Seven years’ experience as Lead Teacher Assistant of grade level. Notable accomplishments:• Designed event planner to prioritize and track project details including budgeting, venue, transportation, curriculum, and communication.• Developed all content and published original webpage for grade level in collaboration with IT department.
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Frequently Asked Questions about Diane Sutton
What is Diane Sutton's role at the current company?
Diane Sutton's current role is Program Development Expert | Staffing and Marketing Strategist.
What is Diane Sutton's email address?
Diane Sutton's email address is di****@****day.org
What is Diane Sutton's direct phone number?
Diane Sutton's direct phone number is +140159*****
What schools did Diane Sutton attend?
Diane Sutton attended University Of North Carolina At Charlotte, University Of North Carolina At Charlotte.
What skills is Diane Sutton known for?
Diane Sutton has skills like Public Speaking, Higher Education, Powerpoint, Microsoft Office, Staff Development, Teaching, Event Management, Nonprofits, Mentoring, Admissions, Problem Solving, Educational Leadership.
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Diane Sutton
Miami-Fort Lauderdale Area2aol.com, teleperformance.com3 +195457XXXXX
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3comcast.net, na.canadiansolar.com, theepiphanycenter.org3 +141535XXXXX
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Diane Sutton
Raleigh, Nc -
Diane Sutton
Austin, Texas Metropolitan Area3dexmedia.com, supermedia.com, concenterservices.com4 +180122XXXXX
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