Diane Teng, Mba, Pmp Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

- Managed 12,600 sq ft office- Acted as main contact for all third parties and vendors- Acted as point person for all local team members and source of truth for office- Maintained office - plants, food & beverage, supplies, etc.

Chicago

Cultivated culture in the office with a sense of inclusion and acceptance. *Created office culture by providing healthy snacks and food, starting a gratitude wall, and weekly updates via email*Coordinated schedules and booked travel, procured all office supplies and catering, managed all visitors and deliveries, Participated in on boarding for new.

Chicago, IL

Created a safe space and sense of belonging by managing 42,000 sq ft of office space and acting as main contact for building. *Key player on boarding new employees throughout company’s growth from 60 to 250 employees over 1.5 yrs*Orchestrated company’s office move to current location, allowing team members to focus on their work*Planned and coordinated.

Chicago

*Manage a team of in-house associates.*Execute billing and payment processes utilizing current procedures, while exploring new options.*Collaborate with cross-functional teams including Member Experience, Finance Ops, and Sales to provide actionable feedback and call-out internal trends.*Create and reimagine training documents and implement an interactive.

Chicago, IL

Manage a team of work from home reps: Execute live listens and provide feedback, train on policy and procedure, manage performance, distribute and explain score cardsMember of Employee Volunteer Program Leadership Board: help reach a goal of 10,000 volunteered hours with community partnersOversee and act as a resource for a team of work from home.

Chennai Area, India

*Established new office in Chennai, India, which included training Customer support representatives and new managers.*Advised daily office operations, collaborated with international (UK & Australia) offices*Provided constant feedback and guidance on handling customer issues, and furthered language comprehension*Created a professional environment with.

Skokie, IL

*Welcomed guests and conveyed relevant information to their stay*Checked-in guests in by gathering their personal data and method of payment *Coordinated and communicated with other departments to meet guests’ needs*Handled phone calls from guests and potential patrons

Olney, MD

Plan, organize, and run Equity rehearsals and performances* Communicate between all members of the theatre and relay information to appropriate parties* Assist actors from rehearsals to completion of performance* Stage manage summer musical while training an assistant stage manager and summer interns

Lake Dillon, CO

Coordinate schedules, organize, and assist actors and directors during rehearsals and performances* Setting up and cleaning performance space with props and costumes* Operate the light and sound boards during performances

Bloomington/Normal, Illinois Area

Successfully petitioned Student Senate for creation of new club* Organize meetings, supervise rehearsals, reserve work and rehearsal spaces as Production Manager* Recruit new members to promote club and raise funds for future performances

Bloomington/Normal, Illinois Area

Host prospective students overnight and expose them to campus life* Promote university to families by giving tours and answering questions as a member of student panels

Bloomington/Normal, Illinois Area

Provide customer service, clerical support, and manage ticket sales* Assess customer needs and answer questions about theatre performances

Brookfield, IL

Assist with graduate level classes and present Power Point lessons* Create handouts and lesson supplies and facilitate inquiry-based learning

Skokie, IL

Gain leadership experience while supervising and training team of seven* Design layout of textbook center* Handle customer inquires and complaints over the phone and in person

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), Environmental Studies & Theatre

Activities and Societies: Ambassador Club, Music Theatre Society

Education record