Diane Webster Email & Phone Number

United States

San Clemente, Ca

• Primary role in maintaining current spreadsheets for all new hires and separated employees and provide proper security access to individual employee needs corresponding with their role within the company.• Lead role in space planning for placing new hires making decisions to correlate their work areas within their team grouping. Coordinate with IT and day porter staff to assist in preparation for employee’s arrival and complete setup before beginning their first day.• Perform regular updates for SOP manual keeping reference procedures current.• Reconcile manager’s credit card expenditures on a monthly basis providing supporting documentation to account for charges.• Arrange for securing temp coverage when needed using preferred staffing agency.• Executing arrangements for lunch/refreshments for meetings, audits, high-level interviews and several company functions for employees.• Manage Shred-it services, coffee services, printing vendor, office supply and Costco vendors to provide building and employee needs. Coordinate maintenance and repair services when needed including scheduling major services for quarterly deep cleaning of all flooring with janitorial services for multiple buildings.• Reorganized food and office supply back stock to better account for current stock on hand and saving company money in unnecessary spending.• Utilized all necessary resources to maintain zero outages on all employee product needs and supplies throughout the duration of COVID-19 supplier shortages.

Aliso Viejo, Ca

Greeted guests with a warm professional demeanor and prepared any special accommodations in advance to reduce their wait time. Managed a high volume of incoming calls, treating each person in a professional manner and always taking care to transfer them to the correct person the first time. Proactive in initiating a collaborative effort with the E-commerce department to reduce system delayed product orders by 80% within one day. Assisted the accounting department in obtaining current billing addresses when customers moved locations and updated the current information within the database reducing the potential for delayed payments. Managed the accountability of access badges for security purposes, distributed employee product orders, handled movie ticket purchases, petty cash and maintained the distribution list for notification of service vendors.

Mission Viejo

Held multiple positions within the store to increase my knowledge of sales strategies in various departments. Managed and displayed my abilities to visually draw attention to one of Target's "First Focus" departments increasing traffic and sales by 10% in 6 months. Consistently earned multiple awards for recognition in sales, efficiency in department management and numerous customer satisfaction surveys including the May 2016 "YOU" award. Continuously achieving or exceeding weekly and monthly goals and maintaining my place in the top 5% of the store's quota.

Mission Viejo

Managed the pipeline for the top 2 sales agents in addition to several other high producing agents effectively maintaining consistently updated files. Handled a high volume of incoming and outgoing calls expediting documentation requirements, therefore, shortening the application process and resulting in a higher ratio of closed sales. Built strong relationships with clients providing effective communication and building trust during the sometimes long application process. Verified medical exams when completed and notified sales agents of any unexpected results. Confidentially handled sensitive records for clients in regards to medical, financial and personal information maintaining respect for their privacy. Provided superior service to clients, underwriters and the agents I worked with.

Irvine

Visually monitoring toll road collection sites and software to quickly identify technical and/or hardware issues resulting in the financial savings by keeping within the contracted compliance parameters. Worked closely with the "On Road Collections Service" staff providing timely 'virtual' vault releases minimizing their exposure and vulnerability while collecting cash funds at ACM sites. Verified the integrity of the data and final reports prior to being published for the 73, 241 & 261 toll roads. Trained 80% of the staff during my years of employment. Recognized and awarded for outstanding service and dedication in consistently performing above expected standards.

Certificate Of Completion, Programming Languages

General Studies