Dianne E. Email & Phone Number

Baltimore, Maryland, Us

Promoted to manager of a team of full-time associates and contractors to support firm-wide initiatives, focusing on Adobe Experience Manager expertise and web standard best practices. • Managed risk, identified gaps, and adhered to the firm's risk management framework. Additionally, defined content strategy workflows, utilizing COPE for content and creating one gold source for updates.• Aligned stakeholders' considerations with business needs, prioritizing and delivering new sites and experiences through agile ceremonies and sprint life cycles.

Baltimore, Maryland, Us

Promoted due to the continued growth and expansion of user experiences and journeys across firm-wide enterprise and segment sites. As the team lead and Leadership Team member, I continued to upskill, train, and onboard content authors to support growth and net new experiences.• Improved authoring workflows and reduced duplications, enhancing team efficiency.• Developed guided authoring experiences and policies to align sites with digital best practices.

Baltimore, Maryland, Us

Promoted due to deep knowledge of mobile-first user experiences and customer journeys. Project manager for multiple web design projects. As team’s resident subject matter expert, train web content editors on various topics. As Leadership Team member, play a critical role in building the team by interviewing and hiring junior and senior team members.• Project-managed the design and deployment of sites to launch new products including mutual funds and the firm’s first-ever exchange-traded funds, serving as the first line of defense in ensuring sites were ADA compliant and SEO friendly.• Resident subject matter expert on project workflows for digital experiences, website compliance, product launches, and site deployment governance, training team members, and playing a critical role in identifying errors before launch.• Coached teams to provide superior customer service to internal stakeholders by troubleshooting and solving issues, providing guidance on how to engage with clients, and instructing on appropriate business models and web guidelines.• Instilled a culture of continuous learning and fostered positive relationships with business partners by providing training in written documentation and recorded formats.

Baltimore, Maryland, Us

Project-managed user experience design, targeted user experiences, and responsive, mobile-first frameworks to release high volumes of new products and product updates on the firm’s Personal Investor website. Managed and maintained pages for Faces of T. Rowe Price, an employer brand campaign. Ensured all sites met ADA compliance requirements and were SEO friendly. Used Agile methodology to prioritize project workflows and schedules for product development. • Partnering with the 529 Plan (College Savings) team, used a responsive grid system to redesign, build, and launch a site that facilitated a more mobile-friendly user experience.• Consistently tracked analytics on custom, targeted user experiences to ensure sites met stakeholders’ marketing goals while simultaneously improving customer journeys. • Documented best practices and processes for web content editors that improved the onboarding experience for new hires and facilitated business continuity during employee absences.

Baltimore, Maryland, Us

Managed the content development process for various employee communications to be published on digital channels. Designed and implemented workflows for intranet news stories—from idea submission to publication—ensuring stakeholders understood their responsibilities and all deadlines were met. Tracked and reported engagement metrics.• Transformed the intranet news publication workflow by conducting a gap analysis and creating a new process that outlined critical steps, stakeholders, risk mitigations, and deadlines, reducing the publication timeframe by several days.• Created calendar system to improve team’s ability to track production of all digital communications including intranet news stories, email communications, and digital signage.• Revamped nomination process for identifying employees to be featured in internal campaign, making it easier for managers, employees, human resources professionals, and other stakeholders to navigate the process.• Used knowledge of HTML and CSS to upgrade the look and feel of corporate emails and created easy-to-use email templates for team members’ use.

Baltimore, Maryland, Us

Helped manage the production queue while the team learned a new system for receiving marketing requests from internal business partners. Organized, filtered, and assigned incoming projects and tasks to align with the schedules of a 7-member team while providing a lean and agile approach to maintaining the established service level agreement. Served as back-up on fast turnaround projects.• Evaluated team’s project lifecycle, analyzed metrics, and identified potential risks to recommend areas for improvement.• Assessed risk in production workflows to ensure work flowed correctly and employees had the tools they needed to be successful in completing tasks on time.• Recorded key metrics and data points by delivering weekly and monthly reports on team’s operating statistics.

Kansas City, Mo, Us

Designed, developed, and maintained web-to-print storefronts for new and existing clients using firm’s proprietary CMS platform. Responsible for site implementation, site administration, and site maintenance for client-branded products including apparel and print-on-demand items such as business cards and flyers. Participated in client demos of CMS platform and contributed to RFPs to win or retain clients. Trained teams to build new products on CMS platform.• Developed product project management expertise by creating and building multiple apparel sites containing complex builds of logo placements and color style choices.• Launched new product to 1,000+ new users via timed email blast containing instructions and login information to access newly created product site.

Help drive sales and profit through leadership, training, development of a store team. Built a loyal customer base, by engaging, and creating a high standard of customer service. Assist in store operating procedures, cash management, scheduling, recruiting and hiring.

Us

Responsible for set-up and running progressive dies for different style latches. Assisted in helping and guiding Tool Room Support in the correct direction needed to fix machinery and in making adjustments as needed during production runs. I also helped increase production runs through teamwork, communication and operator meetings on quality. I also made improvements to the over all production of latches. Forklift and crane certified.

St Petersburg, Florida, Us

Served as a liaison between Sales Representatives in the field and the art department. Responsible for keeping open lines of communication between representatives and clients in all parts of advertising, making sure that priorities were kept and balanced with day to day deadlines.

St Petersburg, Florida, Us

Worked closely with the Art Department, on photo manipulation. I have experience in special effects done in Photoshop, along with color correction, clipping paths, and masking. Served as a Prep Coordinator on third shift and my duties included answering any questions coming from the Art Department, and fellow employees in my dept. On this shift my main responsibility was to make sure all files were PitStop and FlightCheck before sending to the printer. Followed up on phone calls and trouble shoot problems with files that were received.

St Petersburg, Florida, Us

Prepress Preflight Specialist. Preflight files supplied from outside clients and prepare them to comply with Clipper production requirements. Knowledge of Mac and PC Platforms and Graphic Design Programs including Enfocus Pitstop were required to complete task. Handled all questions from clients and sales in uploading to a FPT site. Also train fellow peers in this position.

Us

Operate progressive dies and make adjustments as needed during production runs. Inspect, wash and pack parts for specific requirements. Also load and off load coils and skids as needed. Trained as a Trico inspector for windshield wiper blades, reading blue prints, understanding of using a comparator for inspection.

Bachelor Degree Of Science, Web Design And Development

Adv. Digital Photography

Print Technology, Photoshop, Illustrator, Indesign, Electronic Pre Press

Certificate, Management