Dianne Johnson Email and Phone Number

Customer Success

Created and implemented account plans to increase utilization of the GHX services available.Monitored support issues, resolved issues or opened ticket to address quality concerns and ensure responsiveness to customer concerns.Prepared weekly, monthly and quarterly reporting to align provider performance and identify best practices and performance improvement opportunities to achieve ‘Best 50’Partnered with Service Delivery, Customer Support and Product Management teams, facilitated… Show more Created and implemented account plans to increase utilization of the GHX services available.Monitored support issues, resolved issues or opened ticket to address quality concerns and ensure responsiveness to customer concerns.Prepared weekly, monthly and quarterly reporting to align provider performance and identify best practices and performance improvement opportunities to achieve ‘Best 50’Partnered with Service Delivery, Customer Support and Product Management teams, facilitated calls between teams and provider. Documented meetings, action items and issue resolutions during projects via CRM system.“Dianne does a stellar job interacting and communicating with providers” Managers evaluation 3/2014 Show less

Serves as Lawson Materials Management System administratorTracks and maintains internal Savings Tracker. Run monthly data for ongoing savings initiatives which have been identified by Value Analysis team.Serves as member of Contract Management implementation team.Identify and report potential savings opportunities to team members.Serves as liaison between Materials Management teams and Finance information Systems (FIS)Month end closing procedures for purchasing and… Show more Serves as Lawson Materials Management System administratorTracks and maintains internal Savings Tracker. Run monthly data for ongoing savings initiatives which have been identified by Value Analysis team.Serves as member of Contract Management implementation team.Identify and report potential savings opportunities to team members.Serves as liaison between Materials Management teams and Finance information Systems (FIS)Month end closing procedures for purchasing and invoicing.Work closely with GPO (HPG) Show less

Served as team lead to support needs of YA consulting team, auditing of reports and member data to ensure accuracy.Create customized reports to support Consulting initiatives and Rapid Improvement Collaborative meetings. Mine hospital purchase order and invoice data, monitor and track results, provide analysis and develop reports to identify cost/practice savings opportunities.Work in conjunction with Director of Supply Chain Analytics to develop new reports & identify new member… Show more Served as team lead to support needs of YA consulting team, auditing of reports and member data to ensure accuracy.Create customized reports to support Consulting initiatives and Rapid Improvement Collaborative meetings. Mine hospital purchase order and invoice data, monitor and track results, provide analysis and develop reports to identify cost/practice savings opportunities.Work in conjunction with Director of Supply Chain Analytics to develop new reports & identify new member savings opportunities and deliverables.Managed member data submission process & validated cleansed data returned for high level (85%) of accuracy and matches. Show less

Purchased machinery, equipment, tools, parts, supplies, or services necessary for all healthcare operations.Oversaw the daily purchase orders and obtained confirmation of orders and pricing.Communicated to staff of back orders, researched alternate products available. Tested upgrade versions of McKesson MMIS to determine if negative impact would occur before go live dates.