Dianne Hageman, Pmp, Csm, Mba Email & Phone Number

Franklin, Tn, Us

Consultant responsible for client relationships and delivery while managing the day-to-day activities of outsourcing technical support . In this role as a Client Support Manager, govern all key operations of application management delivery engagements for strategic sourcing group, while providing continuous support to ensure business continuity. One of my key tasks was to interpret customers’ vision, strategy, and goals by closely collaborating with customers and support teams for achieving desired objectives. Moreover, I leverage proven methodologies to develop and execute plans throughout delivery for application management engagements. I monitor engagement activities for scope creep and preparation of change orders. In addition, I recruit, mentor, and supervise remote direct reports, while facilitating engagement quality review meetings on quarterly basis with delivery/sales teams and customers. Also, a liaise with sales team to define and deliver service offerings to prospective clients.

During this role, I spearheaded all facets of project management from inception till completion, involving plan development, operations management/supervision, and deliverables creation, by utilizing ICD-10 PMO methodology and complying with project standards. One of my key task was to monitor and track project activities for identifying and mitigating project risks as well as ensuring adherence with established project plan. By documenting, developing, and updating project reports/status, I scheduled and coordinated meetings, while ensuring adherence of team members and relevant departments with project deadlines. I devised, implemented, and supported workflows for ICD-10 contingency, dual processing, cutover, and job aids. Moreover, I collaborated with revenue cycle for coordinating ICD-10 business testing process between vendors and stakeholders from HIM/Coding, IT, Compliance, and Business offices. Additionally, I gathered, analyzed, and reported KPIs for work queue metrics regarding projects.My standalone achievement is:⇨ Built, fostered professional relationships with hospital, and established best practices for the hospital system and affiliated practices for driving business growth.

Oversaw company’s installation and support operations for transition to Epic. Moreover, I have supported development and integration of meaningful use criteria into end user training curriculum. For accurate understanding of attestation, I performed hand-on attesting with managers/providers. My significant achievements are:⇨ Designed and executed best work practices for optimizing business operations/process and leading processes for EMR.

Nashville, Tn, Us

In this role, I led all aspects of relationship management with clients for ensuring delivery of best-in-class service delivery to secure maximum client satisfaction. I also uncovered reimbursement improvement opportunities and evaluated physician billing services for eliminating trends/issues in regular meetings. In addition, I formulated and maintained schedule of ad hoc/standard financial reports for specific clients.My significant achievements are mentioned below:⇨ Redesigned billing/collections operations and revamped financial reporting process in compliance with organizational requirements and policies, which resulted in reducing claim denial rates from 50% to 16%. ⇨ Secured annual revenue growth of 15% by analyzing operational workflow, scheduling final collection processes, as well as streamlining registration, referral, and front-end scheduling operations.

Nashville, Tn, Us

During my stint here, I piloted team of 18 staff members and two supervisors for implementing company’s clinical and financial solutions across three product lines, while administering yearly revenue stream of more than $6M in professional services. I also built and managed optimization team for crafting optimization services/sales packages and supporting formulation of end user guidance tools for finalization of CMS EHR Incentive Program. Furthermore, I developed training documentation and project tools to ensure delivery of exceptional practices agendas and workflows for external customers. I provided strategic support in developing project roadmaps, integration test scenarios, and benefits realization matrix for EHR. My few key achievements are the following:⇨ Boosted revenue production by 31% YoY and reduced implementation cycle time via execution of improved processes. ⇨ Devised and implemented processes and methodologies for three market segments from solo physician practices to over 100 physician groups. ⇨ Gained utilization target of over 75% for services team by building and maintaining strong relationships with clients. Manage small to large complex integrated projects.Develop implementation strategic plans, working with customers to define ambulatory strategy.Manage remote teams with high engagement and employee alignment.Increase revenue through improved processes, implementation of new service offerings and cost containment.Identify and close challenging sales opportunities.

Nashville, Tn, Us

Managed multiple complex Practice Partner projects through a cross-functional team approach focused on the delivery of an Electronic Medical Record. Led project planning, issue tracking, managing all deliverables, securing resources and forecasting.Managed Enterprise Practice Partner customer.

Irving, Texas, Us

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Business/ Human Resources

Human Resource And Business Management

Master'S Degree, Business Administration And Project Management