Dianne Steele Email & Phone Number

Nevada, United States

Small Business Branding Solutions

Reno, Nv

-Liaise with superior to make decisions for operational activities and set strategic goals-Plan and monitor the day-to-day running of business to ensure smooth progress-Supervise staff from different departments and provide constructive feedback-Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements-Manage procurement processes and coordinate material and resources allocation-Oversee customer support processes and organize them to enhance customer satisfaction-Review financial information and adjust operational budgets to promote profitability-Revise and/or formulate policies and promote their implementation-Manage relationships/agreements with external partners/vendors-Evaluate overall performance by gathering, analyzing and interpreting data and metrics-Ensure that the company runs with legality and conformity to established regulations-Estimating-Sales-Contract Negotiations-A/R-A/P-Benefits-HR

Reno, Nevada Area

Coordinate internal resources and third parties (vendors) to ensure execution.• Ensure all projects are delivered on-time, within scope and budget. • Communicate project status with respective parties (Sales Reps. and Customers).• Ensure availability of specialty stocks, dies and any other components of a particular project so that they are present and accounted for prior to start.• Report and escalate to upper-management as needed.• Manage the relationship with the Client and/or Sales Rep. where necessary.• Establish and maintain relationships with third parties/vendors.• Create and maintain extensive project documentation.• Meet with clients to take detailed needs and clarify any specific requirements for each project.• Delegate project tasks based on staff members’ individual strengths and skill set.• Meet budgetary objectives and make adjustments to project constraints to remain within budget.• Develop procedures where business demands based on the needs that arise in the ever-changing world of print.• Inbound Sales.• Lead Production Meetings where necessary and communicate the requirements of my projects• Schedule shipping/freight needs where required.• Estimating• Billing- Verify billing is accurate before submitting to the Accounting Manager for final invoice.• Establish credit requirements with the customer and collect payments where required.• Provide general support to visitors.• Manage office services by ensuring office operations and procedures are organized, correspondence is controlled, filing systems are established• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operations.• Double-checking projects to ensure they meet the necessary standards set by the company for quality, color, registration, etc.• Allocate tasks and assignments to subordinates and monitor their performance.• Ensure top performance of the team and provide adequate coaching and guidance.

• Coordinate internal resources and third parties (vendors) to ensure a flawless execution.• Ensure that all projects are delivered on-time, within scope, and within budget. • Communicate project status w/respective parties (Sales Representatives and Customers).• Manage project changes and the scheduling of respective third parties. • Report and escalate to upper-management as needed.• Manage the relationship w/the Client and/or Sales Representative.• Establish and maintain relationships with third parties/vendors.• Create and maintain extensive project documentation.• Meet w/clients to take detailed ordering needs and clarify any specific requirements for each project.• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels.• Meet budgetary objectives and make adjustments to project constraints to remain within budget.• Use and continually develop leadership skills.• Develop procedures where business demands based on the needs that arise in the ever-changing world of print.• Inbound Sales.• Coordinate w/Sales Representative on particular project needs.• Lead Production Meetings where necessary and communicate the requirements of the projects I lead.• Logistics/shipping• Estimating• Billing- Verify billing is accurate before submitting to the Accounting Manager for final invoice.• Establish credit requirements with the customer and collect payments where required.• Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.• Organize/schedule meetings/appointments.• Manage office services by ensuring office operations and procedures are organized, correspondence is controlled, filing systems are established, and supply requisitions are verified and submitted.• Develop and implement office policies by setting up procedures and standards to guide the operations.• Ensure projects meet necessary standards set by the company for quality, color, registration, etc.

As District Conference Coordinator, contract negotiations between hoteliers and the District were my primary role. My goal was to provide best conference possible within budget constraints of the members.I implemented template forms, RFP's, event resume outlines, preformas, proformas, and overall planning. This way, committee members subsequent to me would have a guideline to follow. Simply fill in the blanks and submit! I was often left in charge of event themes, program cover design, flyers, registration forms, etc. I also served as conference co-chair. The Co-chair and I increased the attendance by 1/3 that spring. A great accomplishment for a non-profit event requiring a heavier, financial investment from members (travel, hotel, etc.).

*Catered to countless celebrities ensuring all needs were met.*Maintained files for groups including deposits, rooming lists and cancellations*Maintained communication with clients through face-to-face meetings, written correspondence, telephone calls and emails.*Coordinated all details for groups including rooming lists, billing, transportation requests, audio-visual requests, group dinners and special events*Accompanied guests on tours of the property and answered questions*Created and distributed group resumes to brief other departments of their responsibilities to the sales department’s groups*Loaded room rates for hotel sales both in Synxis and in Opera*Worked with pending customers and quoted rates *Finalized billing for all groups

March 2004-November 2005• Provided administrative support to various executives including the General Manager, the Director of Hotel Operations, Executive Chef and the Director and Assistant Director of Food and Beverage• Prepared documents, contracts, order forms, spreadsheets, inventory tracking, pricing, product research, event orders, schedules, menus and presentations for the Food and Beverage Department• Prepared payroll for approximately 100 team members on a weekly basis including time sheet auditing and corrections.• Worked directly with guests in arranging events and dinner parties for the private dining rooms. I increased the customer base to include most pharmaceutical companies. This resulted in turning the rooms into profitable spaces. During my year in charge, I calculated an increased revenue of over 500% than that of the year prior. • Designed and produced custom menus for events• Tracked guest comment cards and handled customer complaints• Marketed promotions and networked with customers to help increase business and revenue for the property• Assisted the Food and Beverage Director in creating a Five Diamond Compliant procedures manual

*Assisted in creation and implementation of Casino Events & Promotions*Planned, ordered promotional items for and ran casino marketing events*Tracked guest play, the success of events and promotions and marketing expenses and ran reports*Assisted high-end players with gaming and uncustomary amenities in order to increase revenue and create customer loyalty*Planned and executed Slot, Poker and Golf Tournaments from start to finish.*Catering to high-profile bands, their particular riders, etc.

*Booked phone, internet and on-site reservations for guest rooms and dining facilities using a variety of software and company phone systems*Trained reservations and PBX personnel*Helped to implement four-diamond standards in the reservations department*PBX Operations where needed*Trainer

*Answered a high volume of incoming calls, assisted with customer needs and requests, booked and confirmed wholesale room requests, handled deposits by both credit card and cash, responded to customer inquiries, comments, and complaints by phone and internet*Consistently met and exceeded booking/incoming call ratio*Provided support to supervisory staff within the Reservations Department