Diarmuid Mccarthy Email and Phone Number
Diarmuid Mccarthy work email
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Diarmuid Mccarthy personal email
• IT Professional with a proven track record.• 20+ years experience.• Extremely ambitious to progress and achieve career goals.• I am driven to consistently exceed professional expectations.• Excellent team-building skills developed over the years through work and sport.• Thinking outside the box and the ability to view different angles and perspectives of the problem• Very hard-working with the ability to focus and persevere on tasks to completion.• Good at problem-solving, delivering instructions and learning new skills.
Cohesity
View- Website:
- cohesity.com
- Employees:
- 1341
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Senior Mgr. Customer SuccessCohesity Dec 2021 - Present
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Senior Manager, Critical AccountsCohesity Mar 2021 - Dec 2021
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Escalation ManagerCohesity May 2019 - Mar 2021
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Senior Site Reliability EngineerCohesity Jan 2019 - May 2019County Cork, IrelandWork with Cohesity customers to provide a timely resolution to technical issues that they may encounterUse available tools to investigate and troubleshoot technical issuesRecord customer interactions, including investigation, troubleshooting, and the resolution of issuesWork closely with Cohesity engineering and account management teamsDemonstrate considerable judgment in selecting methods and techniques for obtaining solutionsProvide the best experience possible for Cohesity customersManage workload to ensure that all customer issues are resolved in a timely mannerAssist in the development of comprehensive and reusable self-service solutions for future incidentsDevelop knowledge base article.Mentor other engineers.
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Vsan Technical Escalation Lead (Level 4)Vmware Sep 2017 - Mar 2021Ballincollig• Acted as a focal point within the escalation team for hot escalations, customer account management, and product improvement.• Drove and assisted with heated escalations acting as the top technical resource.• Provided guidance and occasional ownership if escalation temperature requires it.• Worked with the escalation team proactively ensuring that escalations are always on the right track to resolution.• Aligned resources to work escalations ensuring progression. • Acted as a Point-of-Contact for all escalations in the EMEA region.• Drove escalations ensuring visibility, traction, and closure.• Identified any trending defect in the product to ensure that Engineering are made aware and ultimately fix.• Provided feedback to Engineering\PSO\Product Management based on project experiences.• Worked closely with Product Engineering ensuring product stability and customer satisfaction.• Mentored others in Crisis Management. -
Senior Vsan Escalation EngineerVmware Oct 2015 - Aug 2017Ballincollig, Cork• Dedicated Escalation Engineer for the VMware vSAN product.• Being a technical mentor for a large team of over 20 engineers.• Working closely with Engineering, TAMs, REMs, and Product Managers to identify and resolve product issues.• Deliver technical presentations to engineers• Work onsite with customers around the globe to resolve issues.• Interview support engineers.• Identifying and addressing knowledge gap areas.• Work closely with Partners (EMC,VCE etc.) and third party vendors on complex customer issues• Hold weekly meetings discussing complex cases within the team.
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Virtualisation Support EngineerVmware Jul 2012 - Oct 2015• Customer support / relation and case workflow management • vSphere virtual network and storage infrastructure support• VMware Virtual SAN (vSAN) and VMware Site Recovery Manager (SRM) support• Storage performance and optimization • Formal root cause analysis• Escalation engineer back fill• Work on complex escalated cases and liaise with Engineering
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It Support EngineerPfizer Jan 2007 - Jul 2012Pfizer• Incident and Problem Management for Hardware and Software systems.• Extensive use of Call / Incident Management System and Knowledge Base articles• Installed new hardware and software across Pfizer network and PC builds• Updated Asset Management records through Configuration Management Database• Met SLA’s assignment and closure while updated Site Documentation and Knowledge Base articles -
Technical Support EngineerFujitsu Sep 2006 - Mar 2007Wellington & Wairarapa, New Zealand -
Technical Support EngineerIag New Zealand Nov 2005 - Aug 2006Wellington & Wairarapa, New Zealand• Network User Account Setup, Business Applications, Remote Access Support, Telecommunications, Citrix Environment, Windows XP, Web Marshal, and Remedy Call Logging Administration.
Diarmuid Mccarthy Skills
Diarmuid Mccarthy Education Details
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Project Management -
Information Technology Management -
Vmware Academy CitAchieved -
Bsc In Information Technology Support
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National Certificate In Electronic Engineering
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North MonasteryInformation Technology
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Bachelor Of Science - Bs
Frequently Asked Questions about Diarmuid Mccarthy
What company does Diarmuid Mccarthy work for?
Diarmuid Mccarthy works for Cohesity
What is Diarmuid Mccarthy's role at the current company?
Diarmuid Mccarthy's current role is Senior Mgr. Customer Success at Cohesity.
What is Diarmuid Mccarthy's email address?
Diarmuid Mccarthy's email address is dm****@****are.com
What schools did Diarmuid Mccarthy attend?
Diarmuid Mccarthy attended Griffith College Cork, Cork Institute Of Technology, Vmware Academy Cit, Cork Institute Of Technology, Cork Institute Of Technology, North Monastery, Munster Technological University.
What skills is Diarmuid Mccarthy known for?
Diarmuid Mccarthy has skills like Virtualization, Vmware, Vmware Esx, Troubleshooting, Vsphere, Cloud Computing, Active Directory, Linux, San, Vmware Infrastructure, Servers, Storage.
Who are Diarmuid Mccarthy's colleagues?
Diarmuid Mccarthy's colleagues are Cuong Tran, Chaya Kusi, David Tu, Atif Khan, Leonardo Barrantes, Krutam Hathi, Aashish Rajguru.
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Diarmuid McCarthy
Ireland3gmail.com, aig.com, bloombergpolarlake.com -
3gmail.com, gmail.com, landmarkdigital.ie2 8794014XX
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