Alex Dias Email & Phone Number

Setúbal, Portugal

Lisbon, Portugal

Minneapolis, Minnesota, United States

On top of regular Project Manager/ Product Specialist duties and responsibilities:Worked in complex and time sensitive requestsProvided extra support to PM Team and Sales Team to ensure Client’s expectations are achievedMentoring new PMsSupported Escalations Team when necessary

United States

Regular activities:Provided product support by assisting customers in simple to complex questions and problems. Troubleshoot and resolved project issues and directly answered user questions on a timely manner.Performed work within Datasite applications on behalf of customers at their request or gave users instructions over the phone to accomplish their goals.Responded to service requests and communicated with users via all channels including phone, email and chat.Assisted customers on how to setup projects and features within Datasite products.Provided training to customers on Datasite products via phone and web meetings through consultative discussion followed by feature demonstrations to meet their specific needs.Monitored and captured service requests, interactions and communications in Salesforce Service Cloud.Builded and maintained positive relationships with customers.Worked and collaborated with multi-culture teams on office and abroad maintaining a strong and healthy work environment.Extra:Selected by Leadership to assist key clients when new products are about to be released on the market.Mentored new PM’s to ensure that company culture, work processes and procedures are clearly understood and provided extra support when necessary.Managed Portuguese PM group in MS Teams to communicate and adapt procedures based in culture/relationship differences.

Greater Minneapolis-St. Paul Area

Reports to DataSite Project Management Supervisors. Primary focus is to assist Project Managers to successfully operate a large volume of DataSite Projects through the administration of directed tasks.Responsible for developing effective and positive relationships with clients. Provides superior service, as well as technical and tactical expertise in client driven, highly technical environment.

Bloomington, Minnesota

São Paulo Area, Brazil

- Provided guidance and expertise on behalf of the largest architecture firm specializing in corporate offices in Latin America. - Assisted in the development, strategy and operations of the business unit. - Managed a team of seven direct reports, with oversight of their career progression. - Department grew exponentially and double its revenue during tenure. - Responsible for customer satisfaction with successful communication via actively listening and probing questions via telephone, email and in person meetings. - Specialized and business presentations - Accountable for project requirements, system design, compatibility between architectural and AV project. - Ensured construction and implementation on installation projects went according to plan. - Provided insight and guidance to ensure electronic systems installation integrated seamlessly with the desire design.

São Paulo Area, Brazil

- Accountable for Technical sales and Strategic planning. - Collaborative Project Design assisting dealers build creative solutions. - Effective relationship management. - Negotiated innovative solutions for development opportunities. - Prepared and implemented training and business presentations.

- Responsible for the development and strategic planning of the Energetic Efficiency concept in Rio de Janeiro with a goal of reducing the final costs of our client’s consumed energy. - Energy Performance Contracting design - Management of Energy Efficiency Projects. - Surveyed and provided analysis of customer necessities.

- Design of custom AV projects and residential automation. - Responsible for the company logistics. - Strategic planning and project management. - Effective relationship management. - Negotiated innovative solutions for development opportunities.

Executive Education - Mini Master Of Project Management, Project Management

Understanding and implementing the 12 “must-know” topics in project management as determined by the PMI’s PMBOK® Moving a project.

Graduate, Buisness/People Management

Business/People Management

Executive Education, Negotiation Strategies And Conflict Management

Technologist, Production Management

A technologist is a specialist who is trained to perform work in a field of technology. In Brazil only individuals who have graduated.