Alexandra Diaz Email & Phone Number

United States

⦁Lead the operations and logistics for current and future tracks.⦁Analyze the data from our students' attendance and assignment dashboards to find retention trends ⦁

Remote

⦁Manage the onboarding process for incoming participants. ⦁Create user accounts, permissions, system settings, and security accounts of over 200+ internal and external users in Salesforce, Google Workspace, Slack, and Learn to Win⦁Assist with Program Leads to ensure optimal care management for program participants through performance reporting, analysis, and creation of dashboards.⦁Provide support to both staff and participants for any and all data needs.⦁Create dashboards and reports to ensure data accuracy and transparency for org.⦁Collaborate with Systems Administrator to implement activity tracking in Salesforce to improve outreach efforts through data capture and reporting. ⦁Develop training documentation and playbooks for program participants that lead to more efficient progress.

Miami, Florida

⦁ Responsible for generation of student pipeline and maintaining warms leads to convert into students⦁ Work cross functionally to manage our social media marketing. Prepare marketing emails and social media promotions for upcoming events⦁ Coordinate information sessions, school visits, and fairs across multiple time zones in North America.⦁ Provide support for international offices as well as different departments⦁ Support regional directors and provide feedback on prospective students.⦁ Generated successful partnerships in order to promote brand awareness, new leads, and conversion of those leads

Miami Beach, Florida

⦁Promote EF International language courses, including its University preparation program and Executive program to students in the US and Latin America. Ensuring that all EF students have a successful and rewarding experience.⦁Assist students with their admissions process, and guide them through their visa applications. Worked closely with DSO and PDSO to adhere with SEVIS and foreign visa requirements.⦁Manage social media sites; specifically Facebook pages for two Latin Markets to generate more leads by promoting our language programs and assisting potential customers.⦁Proficiency in salesforce CRM system, Poseidon, Elektra, Timekiosk, Thin Client and Exact Target/Taxi.

Miami/Fort Lauderdale Area

⦁Assisted with payroll and created checks using Quickbooks⦁Prepared Customs and Border Protection application documents for currentemployees⦁Performed general clerical duties as needed.⦁Prepared and sent invoices for clients⦁Updated and edited employee timesheets using Acrotime

⦁Assisted passengers stow carry-on luggage⦁Served meals and refreshments and provided exceptional service to passengers⦁Restocked snacks and beverages before every flight⦁Responsible for enforcing FAA regulations

Miami, Florida

⦁Ordering course and office materials needed for classroom setup⦁Creating and presenting an Opening/Closing PowerPoints to include generalbuilding, course and promotions information⦁Notifying students or upcoming course information or course cancellations⦁Produced reduction in operating costs through utilization of travel and expensemanagement tools.⦁Requesting full/partial refund approvals for students⦁Sending Visa Invitation Letters for non-citizen students and instructors⦁Answer phone, emails, and in-person inquiries from current or potential students⦁Mailed out student certificates when course grades were finalized