Leonel Diaz Email & Phone Number

Florham Park, New Jersey, Us

- Ensure system design meets the functional and non-functional requirements and translating recommendations to business stakeholders- Lead the program from Inception to completion across all SDLC by working closely with business and cross functional project teams- Complete detailed programming and development tasks public and internal websites as well as challenging backend server code- Led software application development from whiteboard concept through client implementation, within budget and schedule- Delivered multiple, concurrent software projects- Improve performance of existing applications- Architect system design and discuss system design alternatives- Coach team members to share knowledge and build better solutions

• Develop new features• Building responsive web pages• Enhance and improve existing system• Experience writing and implementing unit tests• Involve in systems design, development, testing, implementation, documentation and support• Making changes (fixing/upgrading) to existing applications• Program new features and install templates on existing websites• Responsible for the development and implementation of web applications based on client's requirement

Guatemala, Guatemala, Gt

• Applied the central concepts of content knowledge and structures of discipline, creating learning experiences that made aspects of physical education meaningful.• Assigned lessons and corrected homework.• Conducted and submitted teacher evaluations on a weekly and monthly basis.• Encouraged the development of critical thinking, decision making, and performance skills in lessons that promoted student progress and achievement.

• Communicate with department employees for requirement gathering• Create new websites• Design and develop web projects• Enhance and improve existing systems• Involve in system design, development, testing, implementation, documentation and support• Provide IT support for all employees• Database application development

Firenze, Italy, It

• Administration of equipment of the organization• Installation, support and administration of sales applications on computer systems• Quote and purchase of computer supplies and contracts• Backup of the enterprise servers• Troubleshoot hardware and service problems and facilitates carrier support calls as necessary

Basel, Baselstadt, Ch

• Administration of equipment of the organization• Installation, support and administration of sales applications on computer systems• Quote and purchase of mobility supplies and contracts• Backup of the enterprise servers• Troubleshoot hardware and service problems and facilitates carrier support calls as necessary• Provides account and billing related support. Completes service cancellations and exception-based service extensions within established client guidelines• Resolves customer problems and questions via phone and e-mail• Refers to training, collaborates with associates, and exercises common sense on problem resolution• Escalates unresolved customer issues in a timely manner• Uses the correct tools, resources and processes such as the online Knowledgebase and escalation paths

Guatemala, Guatemala, Gt

• Resolve product or service problems via phone• Handle complaints• Answer all customer questions and inquiries• Assist with placement of orders, refunds or exchanges• Handle calls where customers asks for a supervisor