Michelle Diaz Email & Phone Number

Hollywood, Fl, Us

Collaborating with an incredible start-up team to bring the Four Seasons Yachts experience to life! Together, we’re designing and delivering seamless, luxury services in turnaround ports, meticulously ensuring every detail meets Four Seasons’ unparalleled guest standards and setting a new benchmark for excellence.

Miami, Florida, United States

As a one-person department, I developed and managed all aspects of the 2 yachts luxury tour programs, creating unique adventure, culinary, cultural, and "bucket list" experiences. I collaborated with global tour operators, handled pricing and revenue strategies, and managed budgeting to maximize profitability—all while working closely with the onboard team, reservations, sales and the corporate office to deliver unforgettable guest experiences. After several years, SeaDream decided to take their tour program in a different direction, and my role was subsequently eliminated.

Miramar, Florida, United States

Providing devices to improve indoor air quality - keeping unwanted viruses, bacteria, mold, and allergens out of your living environment. Business closed due to competitive industry and Covid impacting service team's performance.

Miami, Florida

Development of Yachting Land Adventures for SeaDream 1 & 2 in the Caribbean and Mediterranean.

Worked on special projects in Nassau and St. Maarten for this prominent Caribbean tour operator.

Miramar, Fl

Responsible for actively seeking and selling shore excursions to affinity and corporate groups as well as global full ship charters for the Royal Caribbean brand. Also involved in the day-to-day sales and promotion of group shore excursions. Works closely with the Field, Corporate and Internal Sales Teams, Corporate Event Planners, Charter Account Executives, travel partners, IR Offices, CO Teams and direct clients.

Miramar, Fl

Working on special projects that benefit from my cruise industry experience.

Miami, Fl

- Coordinate new group revenue opportunities with various internal departments and create new tours in all ports of call for Carnival Cruise Line.- Liaise with shore excursion providers for all Carnival Cruise Line ports to manage and communicate logistical business requirements.- Analyze marketing promotions and strategies to increase guests participation and maximize profitability.- Work with shore excursion providers to negotiate and/or customize group business in order to maximize revenue from all groups and charter clients. Plus maintain a revenue tracking system.- Oversee development of new products and services (Landing Page, GO CCL, Group flyers).- Promote and educate Carnival Cruise Line employees in basic awareness of shore excursion programs in all ports of call.- Prepare & make presentations to incentive houses, direct consumers and travel agents to promote and tutor excursion awareness programs.- Update and maintain internal databases pertaining to allocations, tour descriptions, contacts, etc for shore excursions and group business.- Manage all new and existing online tours that all information is current and accurate at all times. Ensure that both Carnival.com and internal databases are fully updated on all shore excursion offerings.

Sunrise, Florida

Consulted at THE WORLD-RESIDENCES AT SEA and THE SHORE EXCURSIONS GROUP. The World is a vessel that combines an ultimate lifestyle of a private yacht with a luxury vacation home for private owners cruising the globe.The Shore Excursions Group provides exceptional travel shore excursion experiences to cruise passengers in the ports they visit around the world.- Researching alternative transportation options for The World residents.- Developing a master database of group shore excursions.- Global new tour development.

Responsible for developing customized group shore excursions requested by NCLH's most valued clients. Tour group sizes ranged from 40 to 800 guests.-Worked with travel agents and group leaders to develop and execute their shore excursion requirements for their individual groups.-Strong team skills have resulted in effective collaboration with numerous corporate departments ensuring high revenue returns.-Negotiated favorable group rates with global tour operators that resulted in high profitability for the company.-Monitored vendor performance in order to ensure that all group shore excursion programs were delivered effetely and in accordance with contract terms.-Consistently conducted competitive research in order to gain market share and keep product offerings relevant within the cruise industry.

4/07-Current: Manager Shore Excursions.Manage the daily operation of the Shore Excursion Department including the development and continued improvement of tours/events in all ports (over 330 worldwide destinations), local ground operator negotiations, tour revenue/pricing, timely completion of tour booklets, profit analysis, multi-year budget preparations for six ships, and the recruitment/support of the onboard tour staff. Also responsible to direct, motivate, support and evaluate the staff of five who handle the administrative duties and tour planning for all tours operated in Silversea worldwide ports of calls.

Tour Planner (12/05-4/07)Responsible for developing the tour products offered on-board for two Silversea vessels throughout the regions they sail around the world. Communicated with local ground operators in each port of call; fine-tuned and confirmed the tour products for the voyage. Created new, exciting and innovative shore excursion products to increase sales, guest satisfaction and profit. Generated, proofed, distributed internally, externally and on the web; a shore excursion brochure for the guests. Oversaw the website advanced booking process and monitored capacity to increase space as necessary. Analyzed product within the cruise industry to remain competitive. Interacted with the onboard Tour Manager, reviewed Voyage Reports, monitored feedback from the cruise guests and assisted the Tour Manager and ground operators as needed when situations arise.

12/04-12/05: RADISSON SEVEN SEAS CRUISES; FT. LAUDERDALE, FLTour Developer - Travel ConciergeCoordinated Concierge requests, liaised with all staff on Concierge (F.I.T.) and group tour programs, developed tailored charter tour programs, communicated with travel agents and direct guests to design creative private tour arrangements. Processed tour proposals from local operators, updated brochures, maintained database with Concierge arrangements and port information. Tour and event development for World Cruise, South America, Europe and Asia for Radisson Seven Sea’s fleet of three, seven hundred passenger ships.

12/04-12/05: RADISSON SEVEN SEAS CRUISES; FT. LAUDERDALE, FLTravel ConciergeCoordinated Concierge requests, liaised with all staff on Concierge (F.I.T.) and group tour programs, developed tailored charter tour programs, communicated with travel agents and direct guests to design creative private tour arrangements. Processed tour proposals from local operators, updated brochures, maintained database with Concierge arrangements and port information. Tour and event development for World Cruise, South America, Europe and Asia for Radisson Seven Sea’s fleet of three, seven hundred passenger ships.

Developed unique tours for Seabourn Cruise Line, Cunard vessels, enhanced sales, guest satisfaction,increased profits. Territory: Caribbean, Canada, East Coast, Mexico, Alaska, Western Med (Italy to North Spain), North and West Africa. Developed tours per port, evaluated proposals, operators value, product consistency, compared pricing between operators and within Carnival companies, negotiated net tour prices, prepared pricing spreadsheets, brochure development, wrote tour descriptions, managed pre-paid tour program, reviewed past voyage reports, provided subsequent action, liaised with internal reservations, itinerary planning depts, consulted guests, travel agents on individual group tour requirements, inspected destination ports. Coordinated compliance of annual insurance contracts between tour operators - Carnival Risk Management. Charter sales, Group Shore Excursion sales. Represented Seabourn, Cunard at Seatrade, FCCA, Industry functions, government sponsored site inspections.

Sales Manager:Organized the National Sales operation, maintained the sales lead database system and communicated between New York and Nairobi offices on client sales requests. Also, assisted the Director of Sales with account activity, established follow-up procedures on quotations and updated the computer and office equipment systems.

Travel Agency - Office ManagerCreated/maintained spreadsheets on departmental budget and sales volume for revenue and bonus calculations; also generated multiple productivity graphs to track telephone call activity. Managed and maintained the department web site, identified new promotional items, trained staff on phones/computer software/email, and managed office staff to achieve overall positive office continuity.

Shore Excursion (3/93-5/98), Developed tour programs, hired,trained,supervised employees. Created,software database program (via MS Project) managed shipboard Shorex staff schedules. Interviewed, hired, trained, new seagoing staff. Pre-sold individual, tours to longer voyage clients. Customer liaison to ships, tour operators, HQ. Developed, edited, tour copy brochures,coordinated tour operators for accuracy. Calculated gross, net tour pricing, updated manuals, spreadsheets, advised staff, ship on selling prices, monitored tour sales. Eastern Div. Sales (1/89-3/93), Assisted Director plus 22 DSM sell cruise space to travel agents. Developed sales status,budgets, reports, executed agency agreements, mediated problem accounts, expedited sales concessions, processed co-op advertising requests, customer service focal to major accounts. Group Tele Sales, (6/88-1/89), input data into reservation system. Interfaced all levels of staff, management, promoted successful group sales.

Shore Excursion Department (3/93-5/98) Developed a pre-reservation program for tours, hired/trained/supervised seasonal employees. Created, maintained a software database program (via MS Project) managed shipboard Shore Excursion staff schedules. Interviewed, hired, coordinated training, travel schedules, new employee orientation for the seagoing staff. Pre-sold individual, group tours for clients on longer voyages. Served as Customer Service liaison between the ship, tour operators, Seattle office. Developed, edited, proofed, tour copy for brochures, coordinated with tour operators on brochure accuracy. Calculated gross/net pricing for tours, updated manuals/spreadsheets, advised staff/ship on selling prices, monitored tour sales. Streamlined department to provide excellent service. Eastern Division Sales (1/89-3/93) Assisted Division Director and 22 District Sales Managers sell cruise space via travel agents. Group Sales (6/88-1/89)

1978-88 Worked in radio/newspaper industry at KKWF, KSEA-FM (Beautiful music), as:Traffic Manager, now KIRO-AM,(710, Seattle), Outdoor Empire Publishing - National Publication Editor: 'Fishing and Hunting News" Seattle.WANational Account Manager for: "PlayGround Daily News", Fort Walton Beach Florida. a Freedom Press Newspaper,Marketing for Simpson Timber,Luxury Wood Doors, and Cruise Group Travel Sales for AAA East Florida-Cruise Division. Miami, FL