Dipanjan Bhattacharjee Email & Phone Number

Kolkata, West Bengal, India

Experienced IT and Telecom professional with over 28 years of experience. Expertise in Industrial Automation 4.0, Cyber Security, Risk and Compliance, Cloud Computing, and more. Proven track record of resolving problems, improving customer satisfaction, and driving operational improvements. Looking for new opportunities to contribute my skills and expertise to drive business success.• Led the team, overseeing all aspects of project execution:• Planned, scheduled, and budgeted effectively.• Achieved successful project completion ahead of schedule and below budget.• Implemented strategic initiatives for operational efficiency:• Resulted in a 15% increase in productivity within the first six months.• Collaborated with cross-functional teams:• Developed and implemented quality control measures.• Achieved a 20% reduction in defects and rework.• Improved customer satisfaction and project profitability.• Developed and maintained relationships with key stakeholders:• Including clients, suppliers, and vendors.• Ensured smooth coordination and timely delivery of project milestones.• Resulted in a 95% client satisfaction rate.

India

# Ensure safety, adhere to legal and company policies/Rules regarding a safe and clean workplace for all team members.# Study project design, customer requests, standards of performance and cost estimates to understand scope of project and deliverables.# Plan, secure and deploy resources to complete all activities at site (Technical / Non-Technical) associated with project.# Maintain document ledger with respect to availability of drawings, materials receipt status at site and manpower availability.# Maintain proper documents of material received at site and ensure zero stock variance at site.# Control project pace and suggest schedule changes as needed.# Maintain Change Management register at site and ensure closure of pending point on time.# Maintain Issue register at site. Resolve issues. Proactively identify issues at site and Escalate issues to Project manager,# Liaison with other stake holders (including design, controls, planning, dispatch, IT & internal project team to ensure issues on site are addressed and resolved. Adhere to establish budget and escalate in case of any concern.# Aid in contractor Management# Update management team and other stakeholders on project progression, completion and any necessary updates regularly.# Maintain an organized transparent project report through PLM & SAP containing necessary project information.# Perform quality control reviews of all design and fabrication efforts throughout project creation and implementation stages.# Design performance tests and conduct them on projects to assure quality.# Conduct Review with contractors, participate in reviews with hierarchy.

India

# Lead the revenue growth from ‘Projects’.# Coordinate with presales team and suggest them for solutions Design as per customer requirement.# Ensure timely execution and completion of contracts & projects.# Organise additional resource as required on time to time.# Interface between the project team and Top Management during reviews

Kolkata Area, India

# Lead the generation of new business of RFID and Barcode solutions.# Identify new prospects and generate business in retail/regular sale.# Coordinate with delivery Team for execution on time.# Improve sales policies and practices.

East India

# Head the (a) distribution business of IT & Telecom Products and (b) generation of new business of IT & Telecom Projects # Major Account [Client] Management, # Regional Revenue growth # Head the regional Service delivery and Operations.

Kolkata / Raipur / Delhi

# Business Head of two verticals: Managed Services (Onsite and Remote Infrastructure Management-RIM) and Telecom & Network Projects.# Overseeing IT Operations-encompassing technical operations; reviewing team productivity and performance# Coordinating activities with various departments such as HR, Purchase and Accounts# Managing excellent relations with principals, distributors, resellers, vendors # Handling Pricing/delivery/Profit/ORC issues with Principal and Manager# Presales and Consultancy support for existing and New IT Infrastructure projects.

Kolkata, West Bengal, India

# Developed new Business for Bandwidth (MPLS, IB) business in the Eastern Region.# Participation in Tenders of Govt. organizations.# Presales support for prospective customer/business partner.# Customer Account Management including recovery of due payments and co-ordination with other internal functions viz. Accounts, Service and Admin etc.

Kolkata Area, India

# Business Planning, Business Development and Execution for Wired and Wireless communication products in the Eastern Region# Development of new Business partners for wireless business in the region. # Presales support to all partner organisations# Participation in Tenders of Govt. organizations

Kolkata Area, India

# Managing Government and Corporate Accounts in the region# Generation of Service revenue through AMCs, Up- gradation, Networking orders, Facility Management etc. # Participation in Govt. Tender for Sales, AMC and up gradation of Computer and network.# Monitoring the service delivery of customers and handling Customer Communication including Customer Satisfaction

Kolkata Area, India

# Spearheading and managing the Complete Sales & Service operations (Both End User as well as Channel Sales) on a Cost Centre basis. # Planning and ensuring proper implementation of strategies by motivating the team; # Overall management of related functions viz. Finance, Administration, and Marketing etc.

Pgdba, Marketing Management

Diploma, Electrical Engineering