Dianne Blackwell Email & Phone Number

Sun City Center, Florida, United States

Sun City Center, Florida

Reston, Virginia

Project Manager overseeing Sage Intacct Accounting Systems implementations. Prepare project plans, conduct weekly status meetings, manage service delivery issues, provide guidance, training, set expectations and coach the client through to project completion.

Project Lead for Oracle EBS Financials implementation.

Supervise two Cashiering divisions (Sterling and Leesburg), a Customer Service division and Collection divisions, consisting of four managers and 23 staff. Coordinate and ensure proper coverage between divisions during absences and tax deadlines. Develop optimum customer service and delivery to taxpayers while balancing workflow among the divisions. Ensure professional and accurate delivery of tax information to citizens Countywide. Directly responsible for developing procedures and documentation for all processes within these divisions. Participate in Human Resource related issues – payroll, benefits, disciplinary actions, etc. Manage the employee performance assessment and planning process.Oversee and administer the production of County tax bills and the collection of county tax payments over the counter, via telephone and from all other payment portals including web interface for electronic check payments, credit card payments and payment history, payments files from online banking payments, payment files from lockbox provider, as well as payment file from internal high speed remittance processor (NCR ITRAN). Ensures countywide tax collections are in compliance with all State Codes and County Ordinances. Keep informed of all new legislation involving tax collection and billing, delinquent tax collection and bankruptcy. Modifies processes and procedures as required by State Code and County Ordinance changes. Plan, implement, and administer all processes and procedures needed for countywide tax collections and new initiatives, including real estate, personal property and business license taxes. Look for ways to improve efficiency in all work areas through increased use of technology and better distribution of workloads. Coordinate with DIT on automation enhancements and initiatives on projects such as – tax bill design, Treasurer’s web site and system screens.

Responsible for the management of all office operations including systems design, management and deployment, personnel, budget planning and analysis, equipment procurement, procedures and facilities management. Direct supervision of four departments, approximately 20 people, as well as assisted in managing assistants to sales representatives. Managed all external vendors associated with the day-to-day operations of the company and facility.Part of Senior Management Team and worked closely on strategic planning, business, sales and technical needs forecasting, general business planning initiatives as well as keeping them abreast of routine management of the business and finances.Responsible for interviewing, hiring, and management of all personnel. Established procedures for keeping company compliant with state and federal laws by establishing an employee handbook and training personnel on issues such as sexual harassment, Internet and email usage, etc.Researched and analyzed both technical and business opportunities for increased productivity through equipment, process, system and/or procedural changes. Managed all computer functions both directly and indirectly through internal staff as well as outside vendor support.Designed training ciriculum to educate staff on proper and efficient use of both internal proprietary application software as well as use of standard Microsoft Office suite of products. Also conducted training sessions.

Responsible for the management, growth and technical quality control of an application software development firm. Handled extensive client interaction for the development of banking, insurance, financial planning, manufacturing and service-related software. Primary language focus includes Clipper, C, Delphi, and FoxPro.Fluent using various report writers including R&R Report Writer and Crystal Report Writer. Versed in the technical aspects of software quality control and development of programming standards. Created standard programming library, “PEAKLIB”, a copyrighted a set of programming routines designed to standardize all programming methodology at Peak Technologies.Developed copyrighted SMARTS (Scrap Management and Recycling Tracking System) software for the scrap and recycling industry. Brought the program to market in a joint venture partnership. Currently SMARTS is being used nationwide to track inventory, price commodities, and sort and settle various inventory amounts. SMARTS is directly linked to commercial accounting software package called BusinessWorks.Client development included: Bank of America, Harold C. Brown, Tanning Bed, Ltd., L&M Financial Services, Buffalo Sewer Authority, Archer Daniels Midland, Sierra Technologies, Key Bank, First Federal Savings & Loan, Empire Recycling Corp., OmniSource, United Alloys & Steel Corp. etc.

Worked as part of a development and implementation team at Sierra Technologies on a 10-Year Government Contract Forecasting System enabling Sierra Technologies to track and manage government and military contracts. Employed four forecasting different methodologies (4,4,5/13 month rolling, etc.) Provided mainframe interface for dowloading accounting data. Tracked more than 50 variables associated with government contracts (labor, subcontractors, cost, sales, etc.) When the application was completed it rolled and subtotaled at 6 levels. The application was run on a PC and written in Clipper.Also worked as part of the development team that created a conversion system to move a PC-based collection system written in DataFlex to a mainframe collection system utilizing (COBOL/VSAM) at Marine Midland Bank. Worked as part of the team responsible not only for the conversion but also for testing and debugging the collection software for Marine Midland who was installing the software as part of a beta testing agreement.Design, specification and development of Client Management, Accounts Payable and General Ledger Subsystems of the Financial Management System Software.Responsibilities included functional design, detail design specifications and code development of all parts of the system in C for relational databases. Design and Analysis included database table relationship design as well. Also, design and development of financial and management reports. Additional responsibilities included provided technical aid to customer support of production software of the above systems and supervision/management/scheduling of college interns.

Designed and managed the creation of a PC-based Loan Processing System for tracking loan originations and the various documents involved in that process. Integrated the Loan Processing System to the Mainframe Tracking system by automatically downloading key information from the mainframe and integrating it with the PC system. This enabled the Loan Processing System to be installed at various Empire of America branches around the country to aid in taking mortgage loan applications directly at the branch office. Managed and supported various other applications including a Loan Vault System and a Communication System which allowed users to send electronic mail across the country via Telnet through a more user friendly interface.

Worked as part of a team responsible for systems development and integration. Required custom application development, which included personal interviews with senior management, various mortgage departments and sales teams to write a system specification document for the requirements of a new system.Wrote various programs for loan tracking, vault file tracking, comparable management and appraisal software.Supported users throughout the company on MultiMate, Lotus 1-2-3, and various computer hardware related tasks.