Dick Chie, Mba Email & Phone Number

Dallas-Fort Worth Metroplex

Technical Account Manager responsible for supporting Zenoti customers in their day-to-day business operations. This includes providing transaction-based product support, resolving issues, managing accounts, delivering training, and ensuring the stability of accounts after go-live. I serve as the primary point of contact for premium customer accounts, collaborating with corporate teams to swiftly and effectively address challenges and tailor solutions to optimize customer workflows.One of my key responsibilities has been acting as a liaison between support, services, customer success, and product teams worldwide, working together to resolve technical issues and meet customer needs. I have successfully coordinated issue reviews, managed product enhancement requests, and facilitated various post-go-live activities, all with the aim of ensuring customer satisfaction and success.I have developed expertise in the Zenoti platform and products, allowing me to become a trusted subject matter expert. This expertise, coupled with my logical and analytical thinking, enables me to effectively manage complex customer issues within cross-functional teams.I pride myself on maintaining excellent verbal and written communication skills, enabling me to engage with customers and internal stakeholders with clarity and professionalism. Additionally, my familiarity with APIs, SQL, cloud computing, eCommerce solutions, and other SaaS platforms has been instrumental in meeting technical requirements.While my experience spans various industries, including customer service, retail, spa, salon, medical spa, and fitness, my primary focus has always been on enterprise-level client-facing work. I am driven by a strong work ethic, self-sufficiency, and organizational skills, empowering me to lead efforts in managing intricate customer issues, requests, and escalations within cross-functional teams.

Florida, United States

In my dynamic role at Serotonin Anti Aging, I've championed the design and implementation of cutting-edge technological solutions tailored to the unique challenges of the medspa industry. Through rigorous evaluation of potential tools and platforms, I've ensured that our solutions are both adaptable and functionally optimal.My collaboration with the Leadership team has been instrumental. Together, we've reinforced Serotonin Anti Aging's cloud and system infrastructures, driving our commitment to unparalleled efficiency and resilience. This synergy allowed me to convey intricate technological propositions to our Board of Directors, playing a crucial role in strategic decision-making processes.One of my proudest accomplishments has been setting the benchmark in our technological domain. By crafting and instilling best practices, I've guaranteed a level of service excellence consistently delivered to Serotonin Anti Aging's esteemed franchisee. This dedication also extended to my oversight of essential infrastructure services, where I've ensured a relentless service delivery standard. I've efficiently addressed and provided intricate data, meeting the demands of internal checks and stringent requirements like SOX and HIPAA. Additionally, I've automated intricate accounting reports using Python, integrated APIs to connect our CRM to external vendors, and modernized our franchise systems remotely.With an array of technical proficiencies, from scripting in Powershell, Bash, and Python to expertise in cloud platforms like AWS, and Azure, I've always been prepared to tackle any technological challenge head-on. My knowledge extends to networking protocols, system platforms, container technologies, and a deep understanding of compliance standards like SOX and HIPAA.My tenure at Serotonin Anti Aging has been marked by achievements that I hold dear. I've nurtured a collaborative atmosphere, mentored peers, and consistently navigated through intricate tasks with precision.

Dallas-Fort Worth Metroplex

Bilingual Technical Account Analyst at Samsara | Expertly Resolved Complex Hardware, Software, and Application Issues | Collaborated and Documented with Technical TeamDuring my tenure as a Bilingual Technical Support Specialist at Samsara, I was dedicated to providing exceptional technical support to customers in both French and English. Utilizing various communication channels, such as phone, email, and chat, I swiftly resolved a wide range of hardware, software, and application issues, leveraging my in-depth technical knowledge and problem-solving skills to deliver prompt resolutions. I meticulously documented customer problems and their corresponding solutions, actively contributing to the comprehensive knowledge base and fostering efficient collaboration with the talented technical team.With an unwavering focus on customer satisfaction, I achieved an outstanding track record of surpassing a 95% resolution rate. My technical proficiency and ability to swiftly analyze and resolve complex challenges earned recognition from customers who appreciated my expertise and commitment to delivering top-notch service.During my tenure, I gained extensive expertise in handling diverse hardware, software, and web-based applications, allowing me to confidently troubleshoot and resolve technical issues with utmost precision. Thriving in both independent and team-oriented environments, I actively collaborated with the technical team at Samsara to drive effective problem-solving and deliver optimal outcomes. I efficiently managed customer inquiries and tracked issue resolution progress using ticketing systems.With a strong work ethic and results-oriented mindset, I consistently went the extra mile to ensure customer success. Fluent in English and French, I provided comprehensive bilingual support, catering to diverse customer requirements with fluency and precision.

Dallas/Fort Worth Area

As a Senior Technical Support Analyst at Point of Rental Software, I played a crucial role in delivering exceptional technical support to customers. With my extensive technical expertise, I adeptly resolved complex hardware, software, and application issues, ensuring seamless operations and maximizing customer satisfaction. Through analytical thinking and meticulous problem-solving, I tackled diverse challenges, documented solutions, and collaborated closely with the technical team to provide outstanding support.Software support was another critical area of my expertise. Proficient in various operating systems, including Windows, macOS, and Linux, I swiftly diagnosed and resolved software conflicts, compatibility issues, and installation problems. With a deep understanding of software applications, I successfully troubleshooted issues, identified bugs, and provided effective workarounds or resolutions to enhance productivity and user experience for our customers.In addition to hardware and software troubleshooting, I excelled in network connectivity. Leveraging my expertise in TCP/IP protocols, routing, and network diagnostics, I promptly identified and resolved network-related issues.Effective collaboration and communication were essential aspects of my role as a Senior Technical Support Analyst. I actively collaborated with cross-functional teams, including support, services, customer success, and product teams, to efficiently resolve technical issues. Through regular meetings and knowledge sharing, I ensured the technical team remained up to date with the latest software updates, known issues, and resolution strategies.

Dallas/Fort Worth Area

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches• Wrote, edited and updated project manuals and technical documentation used by quality assurance team• Implemented and developed customer service training processes• Increased efficiency and performance by monitoring team member productivity and providing feedback• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 40% getting BBB score to A

Operations Analyst Skills and QualificationsProblem Solving, Quality Focus, General Consulting Skills, Process Improvement, Reporting Skills, Networking Knowledge, Networking Standards, Technical Zeal, Job Knowledge

Richland Center Wi

Worked with Inventory control and management teams. I was also responsible for tracking inventory trends, discovering new ways to save money, and maintaining consistency in material quality. I also was required to handle inventory for production or inventory of products that were to be shipped to customers. created plans for material needs, determined supply needs, coordinated communications between inventory control and production, while creating inventory reports, and assessing materials.

Supply Chain Management And Accounting., 3.0

Activities and Societies: APICS Member NABA (Vice President 2011-2012)

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.6

Doctor Of Business Administration, Computer And Information Systems Security/Information Assurance

High School Diploma