Didier Duval Email and Phone Number
Service-Driven Implementation Project Manager | Seeking to Transform Visions into RealityWith over 8 years of experience in driving project success through client-centric approaches, I excel in navigating the full project management life cycle. Known for thriving in fast-paced environments, I've overseen 40 concurrent projects within Project Management Offices (PMOs), consistently delivering outstanding results.Key Career Highlights:⭐ Revenue Generation: Orchestrated the onboarding of a significant $2M ARR from new clients during my tenure at Bottomline.⭐ Project Automation: Spearheaded game-changing automation initiatives, notably enhancing efficiency in tracking number reporting for high-volume mailroom shipping operations at Epiq.⭐ Process Optimization: Recognized for accelerating client go-live by 7 weeks at Bank of America, surpassing industry standards by 3 months at Bottomline.Core Competencies🔹 Project Planning🔹 Resource Allocation🔹 Stakeholder Communication🔹 Quality Assurance🔹 Agile Methodology🔹 Team Leadership🔹 Problem-Solving🔹 Client Satisfaction🔹 Continuous ImprovementKey Projects🌟 Children's Healthcare of Atlanta | Guided ACH integration, optimizing AR/AP processes.🌟 Ballad Health | Implemented payment options and managed technical updates, enhancing client experience.🌟 Internal/Strategic Initiative | Transformed manual processes, reducing turnaround time and enhancing client satisfaction.Let's connect to explore how I can bring my expertise to your projects and drive exceptional results together!
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Implementation Project ManagerBottomline TechnologiesPortland, Or, Us
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Implementation Project ManagerBottomline Technologies Oct 2022 - Present● Onboarded $2M in Annual Recurring Revenue (ARR) from new business acquisitions.● Recognized as SME in a legacy documentless product, enhancing product knowledge within the team.● Received commendation from Bank of America for achieving client go-live within 7 weeks of project kickoff, compared to the average of 5 months.● Boosted client satisfaction scores by managing all product offerings across multiple financial institutions.● Delivered impactful kickoff presentations to new clients, contributing to increasing program adoption rates and reducing implementation time.● Decreased process downtime and increased productivity by streamlining and optimizing existing clients' workflows during ERP changes.● Provided guidance to clients on automation best practices, improving end-user satisfaction scores while substantially reducing manual errors. -
Senior Client Service Project CoordinatorEpiq Feb 2021 - Oct 2022● Promoted to Senior Project Coordinator for driving efficiency and productivity in project management.● Conducted daily standup calls to reduce project delays and increase team cohesion.● Led a comprehensive automation initiative that decreased manual workload and improved overall production workflow efficiency.● Managed an implementation queue of over 30 deployed tickets per billing cycle, ensuring a high on-time delivery rate.● Oversaw the automation of a tracking number reporting system for a high-volume mailroom, leading to reducing processing time.● Led the migration of the company's two largest check print clients, achieving a 100% match rate for 250 forms and 800 logos for one client, and 130 surveys for another, boosting client satisfaction and retention. -
Client Service Project CoordinatorEpiq Dec 2019 - Feb 2021● Translated client requirements into actionable stories for Agile Scrum software development teams.● Proactively managed and verified project stages across organizational departments, ensuring on-time delivery of high-quality products to clients.● Led the migration of core business software platform, leading to strengthening client data security measures.● Implemented Kanban, XP, and Lean management methodologies, reducing project delivery time.● Debugged lines of pipe delimited, fixed width, and XML code, ensuring seamless project execution.
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File ProcessorEpiq Apr 2018 - Dec 2019Beaverton, Or● Identified and resolved payment processing issues, improving transaction efficiency.● Achieved a high customer satisfaction rate by addressing and resolving all complaints promptly.● Boosted team productivity by providing training and mentoring on emerging technologies.● Addressed telephone and email inquiries, achieving a 100% resolution rate within designated timeframes.
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File ProcessorAdecco Apr 2016 - Apr 2018
Frequently Asked Questions about Didier Duval
What company does Didier Duval work for?
Didier Duval works for Bottomline Technologies
What is Didier Duval's role at the current company?
Didier Duval's current role is Implementation Project Manager.
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Didier DUVAL
Greater Paris Metropolitan Region3ericsalmon.com, peppersmith.co.uk, lsp-conseil.com -
2gmail.com, gmail.com -
3olympusamerica.com, gmail.com, olympus.com -
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