Didier Duval Email & Phone Number

Portland, Or, Us

● Onboarded $2M in Annual Recurring Revenue (ARR) from new business acquisitions.● Recognized as SME in a legacy documentless product, enhancing product knowledge within the team.● Received commendation from Bank of America for achieving client go-live within 7 weeks of project kickoff, compared to the average of 5 months.● Boosted client satisfaction scores by managing all product offerings across multiple financial institutions.● Delivered impactful kickoff presentations to new clients, contributing to increasing program adoption rates and reducing implementation time.● Decreased process downtime and increased productivity by streamlining and optimizing existing clients' workflows during ERP changes.● Provided guidance to clients on automation best practices, improving end-user satisfaction scores while substantially reducing manual errors.

● Promoted to Senior Project Coordinator for driving efficiency and productivity in project management.● Conducted daily standup calls to reduce project delays and increase team cohesion.● Led a comprehensive automation initiative that decreased manual workload and improved overall production workflow efficiency.● Managed an implementation queue of over 30 deployed tickets per billing cycle, ensuring a high on-time delivery rate.● Oversaw the automation of a tracking number reporting system for a high-volume mailroom, leading to reducing processing time.● Led the migration of the company's two largest check print clients, achieving a 100% match rate for 250 forms and 800 logos for one client, and 130 surveys for another, boosting client satisfaction and retention.

● Translated client requirements into actionable stories for Agile Scrum software development teams.● Proactively managed and verified project stages across organizational departments, ensuring on-time delivery of high-quality products to clients.● Led the migration of core business software platform, leading to strengthening client data security measures.● Implemented Kanban, XP, and Lean management methodologies, reducing project delivery time.● Debugged lines of pipe delimited, fixed width, and XML code, ensuring seamless project execution.

Beaverton, Or

● Identified and resolved payment processing issues, improving transaction efficiency.● Achieved a high customer satisfaction rate by addressing and resolving all complaints promptly.● Boosted team productivity by providing training and mentoring on emerging technologies.● Addressed telephone and email inquiries, achieving a 100% resolution rate within designated timeframes.