Didier Ayón Email & Phone Number

México

- LATAM´s Service Sales team leader responsible for renewing customer´s service contracts.- Involved in business negotiations with customers, partners and distributors.- Forecasting of service renewals sales goals in a weekly, monthly and quarterly basis.- Keep a strong and clear communications with Account Executives and Leadership team.

Member of the Global Technical Assistance Center (GTAC) specialized in troubleshooting ERS and VSP platforms.

México

Maintain, support and install Cisco networking hardware and services.

Configure and test Cisco routers and switches for Telcel´s networking infrastructure.

GSC Ericsson July 2010 / September 2010Position: Training The first three months in Ericsson I took specific training in the areas of telecommunications and customer service, being the most important the following:Telecommunications- TEC de MonterreyEthernet and TCP/IP- TEC de MonterreyInterpersonal Skills-TEC de MonterreyRadio Base Station Configuration-EricssonService Quality-AT&T October 2010 / June 2011Position: Service EngineerBaseline and 2nd carrier script loading for T-Mobile Radio Base Stations during the maintenance window (night shift).Team leader activities: Be in touch with the project manager if any issue arise during the activity, deliver of final activity reports for the project manager, Log in/off to the activity with the NOC (Network Operation Center), escalation procedures.July 2011 / December 2011Position: Service Engineer AssessedNode B integration process for AT&T; 2nd, 3rd and 4th carrier script loading, Tx and Rax boards install for T-Mobile and AT&T, KPI’s verification. Rip and replace procedures for T-Mobile.