Didier Benoit Email & Phone Number

Australia

Results driven IT Business Development Manager with a proven track record in driving revenue growth, cultivating partnerships, and leveraging technology solutions to meet client needs. Creating innovative business strategies, and building lasting client relationships. Passionate about driving organizational success through effective collaboration and solution-oriented approaches.

Australia

Melbourne, Australia

Hawthorn Vic

Managing the daily running of the store, increasing and surpassing sales targets. • Generated sales and surpassed the company sales targets.• Identified new sales opportunities within existing accounts by up-selling and cross-selling• Managed and solved conflicts with clients• Interacted and coordinated with the sales team and other staff members in other departments working on the same account• Established budgets with the client and company• Meet time deadlines for accounts

QoS-IT is an IT Services Management solution developed on Microsoft CRM ver. 4 as a platform to create, schedule, monitor and report on IT works performed by Managed Service Providers (MSP), IT hardware repair centre, system builders and Independent Software Vendors (ISV).QoS-IT is a process based software solution designed to conform to international standards such as ITIL and MOF (Microsoft Operations Framework) and as such the whole case resolution process is monitored to comply with the customer’s SLA (Service Level Agreement). Incidents are either reported manually, submitted via customer’s self-service portal or from incoming alert Emails generated by monitoring software such as Kaseya, Level Platform, N-Able, Hound Dog and others.Case manager assigns jobs to CSR (Customer Service Representatives) to be performed remotely, onsite, in-house or as helpdesk services. Using QoS-IT unique Job Control Panel (JCP) system, CSR reports back to case manager on time spent and works performed to resolve the issue raised by the customer. Resolved cases are billed in accordance to the customer’s SLA, invoices and customer’s reports are generated in QoS-IT, Microsoft CRM and integrated with accounting software like QuickBooks.QoS-IT is an integrated solution for Sales Marketing Service making use of Microsoft CRM features such as:Security Roles – Permission based access to CRM QoS-IT recordsWorkflows – automating internal business processes for routine tasks and activitiesCustomization – Make QoS-IT work the way you workIntegration – enhance QoS-IT features by integrating records to other applications using iFrame or Microsoft CRM SDK featuresOutlook – Complete integration with Microsoft CRM client for Outlook.

Sunshine Vic

Centre Com is one of the largest IT resellers in Australia. We are an Australian-owned business, specializing in the complete range of retail and corporate IT products and services.With 100+ staff and nation-wide coverage, our success has come from combining competitive prices of a large business with the personalized one-on-one service of smaller entity.Over the past 5 years Centre Com has an increase in productivity which has lead to over 30% of compounding growth and as a result Centre Com turnes over $80 Million a year. Centre Com Corporate is a specialised division that caters to corporate clients with a full range of IT products and services.

Total Retail Solutions offers a complete technology consulting service. We can help you decide what technology is most appropriate for your business.OsiPOS is a dynamic Point of Sale System which has been developed to fulfill an ever growing need in the Surf & Ski, Sports and Fashion Industry for a sophisticated, yet user friendly Sales based Point of Sale Software which caters for the control of Multi-Size/Multi-Colour Stock items. OsiPOS Point of Sale combined with the power and disk storage capacity of today's personal computers, along with the flexibility of linking various hardware components; gives you the ability to take control of your business and manage the normal day-to-day retail or wholesale transactions with simple keystrokes at an affordable price. This powerful yet user-friendly tool, fully utilizes the information gained at the time of sale to provide Management with the necessary details to maximise profitability and productivity focusing on the major control factors essential for survival in today's highly competitive marketplace. OsiPOS utilizes features associated with normal stock control systems, whereby each product line maintains sales, data, stock levels and histories for one item of stock and expanded its scope so that one product may control information on multiple colors, each color in turn having multiple sizes. Thus OsiPOS allows ease of maintenance as all data is controlled through one product rather than allocating a product line for each different size and color. Consequently data entry and reporting time/length is kept to a minimum with all results being available in either a size by size format or a consolidation of the total product.

Certificate Iv, Electro Technology Computer Systems

Advanced Diploma, Computer Systems Engineering

Certificate Ii, Electro Technology Computer Systems

Certificate Iii, Information Technology

Education record