Didi Felida Email & Phone Number

Amsterdam, North Holland, Netherlands

• Managing HR processes, including on/offboarding, employee relations, and benefits administration.
• Develop communication strategies to ensure transparent and efficient information flow from the EMEA People team our local offices
• Improving, adjusting and implementing processes for the changing landscape of the company and the HR/People team's responsibilities
• Lead or support People Projects on a regional or local level (e.g. Engagement Survey, improvement of Employee Assistance Program).
• Serving as a liaison between management and staff to address concerns and promote a positive work environment.
• Ensuring compliance with labor laws and company policies.Employee-led initiative: Leading the Beyonce.Acceptance group as we develop and deliver DE&I initiatives for the local offices such as, Pride festivities.

Amsterdam, North Holland, Netherlands

• Develop and implement operational processes for the EMEA Influencer & Social team.
• Overseeing day-to-day project team activities to ensure smooth and efficient workflows.
• Coordinating between different teams/departments to meet project deadlines and reviewing project budgets.
• Streamlining operational processes and implementing strategies to improve productivity and quality of work.
• Research and roll out skills-based trainings/workshops for the EMEA Social teamEmployee-led initiative: Responsible for the development and delivery of DE&I initiatives for the local offices as part of.

Amsterdam, North Holland, Netherlands

Creating scalable communication methods for a growing staff in the EMEA region. Create and adapt existing operational processes that are regionally relevant, but globally applicable, for our international team. Liaising with necessary departments of FareHarbor’s parent company, Booking.com to ensure that operational needs are met on a timely basis. Support.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• Support the EMEA Operations team's communication efforts by becoming an expert on the internally-developed Global Communication Matrix.
• Create and maintain multiple, scalable solutions to increase office transparency including but not limited to individual team metrics boards, regional calendar, EMEA office help pages and Office Events calendar.
• Own the Office Feedback inbox, follow up on responses and developing solutions or bringing ideas to life.
• Set up and continuously update internal knowledge bases and information pages, as well as share updates via various communication channels.
• Liaising with necessary departments of FareHarbor’s parent company (Booking.com) to ensure that operational needs are met promptly.
• Maintain inventory of marketing materials, hardware, IT materials and more.

Amsterdam, North Holland, Netherlands

• Create a positive employee experience as the first line of support for queries
• Provide procedural expertise, resources or referrals to appropriate personnel
• Trouble-shoot employee issues, resulting in recommendations and solutions
• Ensure operational processes, procedures and policies are aligned with current employment law and compliance requirements.
• Respond to basic benefit queries regarding health, retirement, and PTO
• Maintain and audit HR information, to support ongoing data quality

The Hague, South Holland, Netherlands

• Drafting contracts and conducting contract meetings with placed candidates
• Weekly payroll of placed candidates
• Responding to candidate correspondence by email and phone
• Independently organize and host (small) networking events for job-seekers
• Screening resumés and flagging standout profiles for the recruiters
• Managing office expenses and office suppliesDuring the maternity leave of the Marketing Assistance from September 2018 – January 2019, I was also responsible for:

Amsterdam, North Holland, Netherlands

• Assist guest and occasionally accommodations with existing bookings:
• Updating bookings according to guest requests
• Assist in the Booking process by provide information about the accommodations, payment options and reservation policies
• Provide information about Booking.com incentives (Refer a friend, Genius, discounts, and more)
• Resolving reservation complaints
• Mentor new team members after their initial onboarding and training

The Hague, Netherlands

• Training and guiding new employees
• Handling customer questions and complaints (face-to-face)
• Cleaning of movie theater rooms
• Cashier at the concessions-stand
• Cashier at the box office
• Making of new membership cards (Pathe Unlimited Card)

Hilversum, Netherlands

• Main person of contact for the PR and Marketing Managers
• Overseeing and creating the award submission packages to submit for industry awards (The Webby Awards, The One Show, the FWA, Awwwards & more)
• Moderate and take minutes during meetings with the external PR firm
• Conducting weekly calls with creative directors, heads of offices and departments to keep up with ongoing projects
• Gather resources and information for the internal and external newsletters, and producing the internal newsletter with the Marketing manager
• Produce and manage the projects for the PR and Marketing managers by liaising with relevant teams (e.g booking copywriters, designers, etc.)

Den Haag Centraal

- Brew and serve drinks- Keeping the cafe clean- Organizing the pastry case- Clean up after hours

The Hague, Netherlands

Communication And Media Studies

International Communication Management

High School Diploma